(Closed) My dress didn't fit.

posted 5 years ago in Full Figured
Post # 3
Member
14496 posts
Honey Beekeeper
  • Wedding: June 2011

I am so sorry, that was just horrible of them.  I would write a letter to the designer and tell them about the horrible service you received and the mis-measurement, it can’t hurt,  maybe there is something they will do for you.  Also, put reviews up everywhere you can (after your dress is done, do the reviews).  ((HUGS))  Do we get to see which dress you picked out?

Post # 4
Member
1599 posts
Bumble bee
  • Wedding: September 2013

(hugs)! I am SO sorry you’re dealing with this! I can’t believe the shop/consultants treated you that way! 

I would seriously write a strongly-worded letter/email to the shop owner or manager explaining what happened and venting your feelings. Let them know that your feelings were hurt and you felt as though the blame was put entirely on you, even though you are certain it was a measurement issue.

Offer to give them a 2nd chance but ONLY if they are willing to apologize and help fix this. I would DEMAND alterations at no charge or at LEAST 50% off. If they won’t honor that … go online and review the hell out of them. 

Is it possible for you to just take the dress home and find a reliable seamstress that can fix it so you don’t have to deal with the shop anymore?

I see that you’re in Australia and I have heard that there aren’t many bridal shops in some areas, but have you considered looking elsewhere if it’s in your budget at all? You may lose your deposit on the other dress, but I think you should still refuse to pay any balance if you end up not taking it home.

I wish I had more advice, but my dress hasn’t come in yet so … (fingers crossed)!

hugs again! Please let us know what ends up happening. And stay strong! No one can make you feel inferior without your consent! (I know that’s hard but …. so true)!

Good luck!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Post # 5
Hostess
7561 posts
Bumble Beekeeper
  • Wedding: January 2013

That’s horrible. Don’t let them treat you like that. I would complain until someone listens – clerk, store manager, designer, etc. They ordered the wrong size and need to fix their problem. 

On the up side, if it’s just a few inches, can you get it altered? If nothing else works, you should keep the reciepts and file a claim with the Better Business Bureau.

Post # 6
Member
2961 posts
Sugar bee
  • Wedding: May 2014

The bridal shop is supposed to be the professionals with the fit of the gown. Obviously they mis-measured and to try and shame you to boot is completely unacceptable. I would be writing a notorized typed letter of complaint to the designer as well as the store owner. I do not know if there is a Better Business Bureau where you live but I certainly would be lodging an offical complaint!

Post # 7
Member
284 posts
Helper bee
  • Wedding: May 2012

I’m so, so sorry you are having to deal with this. They mis-measured you and now they want you to starve to make up for their error? When I bought my dress, the shop called out the measurements as they took them, had a second person take them independently, had  me review what size that would equate to for the particular designer, and had me sign/initial about five different places as to the correctness of what they did. Your store was lax in their duty and should have to do *something* to make up for it, is is *not* your fault!

Post # 8
Member
1158 posts
Bumble bee
  • Wedding: April 2013

Sorry they treated you poorly.Did you speak to the manager?

Post # 9
Member
2287 posts
Buzzing bee
  • Wedding: Central Park

I’m so sorry! They should have triple checked those measurements! And it is not fair for them to blame you. How much is it too small? Usually they can let it out by a quart inch at each seam. That adds up! I ordered my dress without trying it on and I was worried it wouldn’t zip. I went to try it on alone just in case. It did zip up, but right now it is too tight and doesn’t fit my hips or lay right. I have a few months so I’m dieting and exercising but they may have to let it out a little. There is no shame in having it altered to fit you, even if you end up needing a corset back even though you don’t want one.  *hugs*

edit: I just saw that we are date twins 🙂

Post # 10
Member
2607 posts
Sugar bee
  • Wedding: September 2011

sell it.  buy another one.  from a different store.  one that doesnt employ horrible bitches.

Post # 11
Member
2607 posts
Sugar bee
  • Wedding: September 2011

my comment is being moderated, probably for the light profanity I used… so in the meantime

 

NO SHAME!

Post # 14
Member
14496 posts
Honey Beekeeper
  • Wedding: June 2011

@ms.sara:  I would bet they can let it out, bridal makers are used to making things that are meant to be taken in or let out.  A quick google search says that Pronovias gives between one and two inches of seam allowance, so maybe there is enough there that they can let it out comfortably.  Def, still call the manager, because no one should be treated that way, NO ONE!

Post # 15
Member
239 posts
Helper bee
  • Wedding: June 2014

repeat after me: I want to speak to your supervisor. NOW. First of all, sales associates should NEVER treat customers that way. I have fired people for much less than that. If they’re that kind of person that would treat someone else like that, they need to get the hell out of customer service. This sounds to me like a simple case of incorrect sizing. Demand that they fix the issue and notify them that you have the option to contact corporate. Times are tough and no business wants bad press.

I’m sorry and screw them.

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