Post # 1
I went to pick up my dress (Impression 2943) on Friday, July 24th. To my surprise the dress is too short. The place where I purchased the dress has a strict return policy. The manager came out inspected the whole situation. They measured me, my dress and the store sample several times. They even compared my measurements when I placed the order four months ago. Each time they came to the same conclusion my dress was created a little shorter than the original dress/sample I tired on.
The store wants me to send the dress back to Impression and have them fix the problem. However my wedding is October 3rd, and I wanted to take pictures before my wedding date. I’m afraid the dress wouldn’t be back in time for alterations and pictures. Then store manager suggested someone from alternations could modify the dress to have it drop several inches. However, I’m afraid they would destroy the dress and then Impression could reject the return. I asked the manager if I could exchange my dress for an off the rack dress (By the way, I’m not in love with my dress, especially not now with all of the issues I’m having with the dress.) The manager informed me she would need to check with the store owner since they already have one copy of the dress in stock.
The manager informed me because of my height 5’7” all of the dresses would run short on me with heels. Is that true? I know I tired on other dresses with heels and didn’t have an issue.
I decided to leave my dress at the shop until we could agree on a plan. As of the today, Tuesday, July 28 I haven’t heard anything from the store. So I called them to follow-up. The manager I spoke with on Friday wasn’t at work today and the other managers had no idea what I was talking about. The other manager told me she would call me back as 6:00 PM no phone call. What should I do? What are my rights?
Post # 3
I dont know about what your rights are, but I am 5’7 and many of the dresses I tried on were dragging on the floor at least and inch or two. You should be able to find something that is a little long so if you wear small heels it wont be too short. Id make them pay for cleaning of the off the rack dress though. Call again until you speak to the manager!
Post # 4
they should let you exchange it for another dress. it’s not your fault that the dress was made too short, nor is it their fault. but they should accomodate you! at least throw something in for you. i woud hate for you not be abe to take your pictures before your wedding like you already have planned…
Post # 5
I don’t know what you should do but I had the same problem. My dress is too short to wear with heels because I am “so tall”. I’m only 5’8″! I’m sure there have been taller brides than me before, what about all the 6′ models that wear the gowns down the runway! In my case, I just have to suck it up and wear flats, no one thinks it’s weird that the dress is short for a 5’8″ bride. good luck!
Post # 6
My dress was a smidge too short in the front (oddly, the back and sides were fine) so my seamstress cut out a wad of tulle from the petticoat in the front to make the front hang lower. It worked like a charm! Although it was pretty terrifying to see her whacking away under me with the scissors and bits of tulle flying out! In the end it looked perfect. If you have a big petticoat underneath this might work for you too.
Post # 7
I’m so sorry to hear about your dress dilemma (being 5’1, I have never experienced anything being too short on me unfortunately). You have every right to be able to return the dress or exchange it. You can also contact the BBB if you have additional problems with them (or at least threaten it if you think it is necessary and hopefully they will give in).
Good luck!!! Let us know what happens!
Post # 8
I had the same exactt problem where mine was too short and I told them I was NOT taking the dress that way! After going in there and basically crying because I thought I was going to have to deal with it they ordered me another one. It is possible I just think the dress store loses out on some money so it may take a little while to talk them into it. But you just have to lay down the law and tell then you are not taking the dress that is too short because it was not your fault.
Post # 9
oh my… i have no advice but now i am a little concerned… i am going to try on dresses for the first time on sunday and i am 5′ 10″ !!!
Post # 10
Instead of dropping it, you could have a ruffle put it with the same fabric as the dress at the bottom.
The general rule of thumb for most designers is that if you will be over 5 foot, 8 inches with shoes that you will need to order extra length for the dress.
Post # 11
I’m 5’7″ too and all of the sample dresses were too long for me – when I was wearing 3 1/2″ heels. If you want to buy something off the rack, you should be fine. What’s up with your dress? Do you want a different one, length notwithstanding?