(Closed) My dress looks awful!

posted 7 years ago in Dress
Post # 3
Member
5654 posts
Bee Keeper
  • Wedding: April 2011

First (hugs)

The dress may be snug if you were trying on a sample dress in the store… the dress you ordered has never been worn so it won’t be stretched like the dress in the store. I would get into it a couple of times and see if that helps…

I would call the shop about the fraying though… if your dress was ordered/never worn it definitely shouldn’t be frayed at the hem!

As for the embellishment take it to compare it to the one in the store and see if you can get a new one.

This CAN be fixed and it’s very rare that a shop will let a bride be devestated without doing everything they can to fix the problem.

Goodluck

Post # 4
Member
709 posts
Busy bee
  • Wedding: June 2014

How long did it take to come in once you ordered it? Either tell them you want an exchange and have them rush order it. OR tell them you want a refund because of the poor quality, and maybe go buy a sample.

Hope this helps:)

Post # 5
Member
4803 posts
Honey bee
  • Wedding: August 2012

Definitely take it in along with the pictures of your sample dress and speak to them.  Fraying on a new dress is not okay!  They should work with you to fix that.

As to the size, I agree with PP who said maybe it does just need to stretch out a tiny bit.  Also, 97 days should be enough time to let it out a bit if you need to!

Don’t worry, I’m sure it is still beautiful!  I can’t see the fraying on the embellishment in the photo above either.

Post # 7
Member
1351 posts
Bumble bee
  • Wedding: March 2012

Sending hugs your way. Call them first thing in the morning, and let them know exactly what’s going on. They should be more than willing to order you a new one and rush it, or give you a refund. Embellishments that have never been worn should NOT be loose, and frayed. That’s some bullocks! Good luck, it will all work out!

Post # 9
Member
1040 posts
Bumble bee
  • Wedding: May 2012

I don’t think the embellishment looks bad at all. Maybe in person it does? They will make you pay for alterations (whether it’s too small or not…..and even if you tell them its not the size you ordered). My salon had me sign a document saying I understood what size I ordered, that alterations are not included, and that the dress will arrive stock as in the designer pictures of it. It sucks, but it’s the way it is 🙁 Try taking it to an outside shop maybe and you might get alterations a lot cheaper, and then of course, put terrible reviews of that shop anywhere and everywhere you can!

Post # 11
Member
2095 posts
Buzzing bee
  • Wedding: September 2011

I hate to say it but is it possible you were given a sample dress from the floor if it is in that bad of condition? Who is the deisgner? I would check to see how long it usually takes to receive it from the designer. If you are saying that it is in worse condition then the sample that you tried on then I would definitely take it to the owner and compare it to the sample that you tried on.

Post # 13
Member
142 posts
Blushing bee
  • Wedding: October 2011

I bought an allure gown… I actually ended up selling it, but i ordered the dress in october 2010 and it came in in April 2011… So I hate to say it but something sounds very weird here 🙁 I’m sorry. 

Post # 14
Member
142 posts
Blushing bee
  • Wedding: October 2011

The other thing thats strange to me is that you said you tried it on at home… they didnt have you put it on in the shop before you took it home?

Post # 15
Member
4518 posts
Honey bee
  • Wedding: September 2010

@julz114: agreed. It’s a bit weird — usually the store would have you come in and try on the dress; that way they’d all be able to see that something’s wrong with it.

Anyway, OP, don’t stress. When you bring the dress in, they’ll see that it’s damaged, and you will get a refund of a replacement. You have plenty of time. Good luck!

Post # 16
Member
878 posts
Busy bee
  • Wedding: July 2012

That is VERY bad service- it is the store’s responsibility to replace this with a real new dress! This is obviously not new. Do all you can, bring in someone who can yell at them (Your dad or FI) until they get it right, this is customer service, the customer (you) is always right, you deserve a new dress, they have wronged you! If all else fails, and they don’t do anything for you, threaten them with bad reviews- they will care about their reputation I’m sure.

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