Post # 1
True story, bees!
To keep it short, I ended up purchasing my dream dress from PreOwnedDresses, from a wonderful young lady. She mailed it to me promptly, in the sealed preservation box. After (literally) hopping and squealing down the hallway to take my first look at my new dress, I immediately noticed that some strings were coming loose on the appliqués, and in fact a flap of lace was hanging off the side of the bodice!
Trying to Keep Calm and Wedding Dress On, I called the preservation company with their 100-year Guarantee. The representative said that no notes were made as to any damage when they initially received it, and offered to send me a prepaid label so I could send it back for them to assess and repair the damages.
This is all sounds fine and dandy but Im freaking out. I just wanted to have my pretty lace dress & wear it, too! Not send it back immediately to some unknown company with unknown results! I really want to open the box and take note of any other damage before sending it back, so I don’t have to go thru this process again, but they said not to.
I don’t know if I’m venting or seeking advice, but if anyone has opinions to share I would love to hear them! What would you do?!
Post # 3
@Avalein: I would definitely call the wonderful young lady to ask if she noticed the damage. Ask her about the company and how prompt they were with preserving the dress etc. You will be okay. Deep breaths and stay calm it will all work out okay. It will be all the sweeter when you get to try your dress on because it will be perfect!
Post # 4
Hang in there. I hope you get it fixed! Maybe you could just go to a local seamstress instead of sending it off without knowing what will happen?
Post # 5
@Jacofblues: Thank you…. I’ve reached out to her, waiting for a response. I don’t mind that the appliqué has come off… it IS a Davids Bridal dress, after all, so I’m not expecting superior quality, but for the OTR price of $1300 it shouldn’t fall apart either. I just worry about what else could be wrong that I’m unable to see from the window on the box.
@howtobeawife: I am definitely considering taking it to a seamstress, that way its not going to get lost in the mail or something absurd. Just waiting to see what the preservation company says about the process & Their policies.
Post # 6
@Avalein: I don’t understand why they said not to take it fully out of the box, as you said, I think you need to assess the whole dress, just in case. Hope it gets sorted, sorry for your disappointment.
Post # 7
Oh no! Hope the fix it for you!
I bought a $500 2013 Jovani Couture gown on ebay for $100 for a military ball, it said new never worn, perfect shape, no alterations. I even e-mailed the girl and asked if all the jewels were intact (it had large colored beading on the bodice), she assured me all jewels were intact, when I got the package I was a little dissapointed that it came in just a plastic shipping bag type of thing instead of a box. No garment bag or anything either, just rolled up and taped inside the bag… I had about 6 of the large jewels just hanging by a thread each and I was so mortified… Thankfully they all made it with during shipping and I sewed them back on, but holy cow. The jewels may have been intact when she had it, but her careless shipping caused the damage… I messaged her and told her that.. as well as gave a couple tips on safer dress packaging. It’s definitely not a fun experience when you so look forward to recieving your beautiful dress you’ve been looking forward to!
Post # 8
Yes, hoping to hear back from the company tomorrow. I emailed the girl and of course she hasn’t responded, ugh. I dont care when it was damaged, I just want to know so that I can decide the best action to take next.
Post # 9
The company finally contacted me and allowed me to open the box to fully examine the dress. I found a few places where the appliqués curled, probably from the dry cleaning process, which didn’t concern me so much. Until I took a look inside the bodice…. The elastic bra-strap belt that goes around your waist was torn off (again, probably in cleaning) which ripped the loops and tore one dime-size hole along the seam in the lining, and the loops for hanging the dress were CUT! So I have no way to hang it up! And it’s not like I can just run out to JoAnns and get Melissa Sweet ribbon. Ugh.
my question is… Should I send it back for them to repair, or have a local seamstress fix it? I don’t see these things being too expensive, but please let me know if YOU think it would be! What would you do, Bees?
PS. The previous owner has been unresponsive. Irritating, as I’m not blaming her or anything, but oh well. Nothing i can do about it.
Post # 10
@Avalein: I would personally feel more comfortable having a local seamstress handlie it, even if it did cost a little bit extra. You could probably have some additional alterations made for little to no extra cost of doing these repairs.
I wouldn’t feel comfortable mailing out my dress and hoping to get it back the way I want it. I’d be too nervous that it’d be lost in the mail or there would be a miscommunication about what needed to be fixed, at least in person you can physically point out the problems and see it before you take it back home again.
I don’t blame the previous owner for not responding, she is probably worried you are going to demand your money back for something she wasn’t aware of.
Post # 11
@Avalein: I’d just go local from here on out. Find a seamstress who does mainly wedding dress alterations. Sounds like minor repairs really, but I’d want to limit the unknowns at this point.
Post # 12
Thanks for sharing, I’ve made an appointment on Wednesday for my first fitting with a private seamstress (Davids won’t touch the dress now that it has been altered, even though it was done at a DB, pffft). I don’t need the extra stress of not having my dress, so I will keep it and just have it repaired.
I bought the preservation kit from DB with my original purchase, but if its going to this company, I don’t think I want to!
Post # 13
@Avalein: You mentioned a 100 year garuntee… will having it altered at a different seamstress than the company who sent it to you void the garuntee? I agree that a local person would make me feel more comfortable and in control, but if you plan on keeping the dress or are worried about it getting further deminished, maybe check if the garuntee will be voided.