(Closed) My dress was two months late… what would you do?

posted 7 years ago in Dress
Post # 4
Member
1664 posts
Bumble bee
  • Wedding: May 2011

I think you are entitled to more than that.  For all they know, your wedding could have been on April 7th.  It is not the alteration person’s fault.  But the store and the designer need to work something out.   I would ask for half of the cost of the dress ($750) in the hopes that I would at least get the alterations paid for.  I’d explain how stressful this was… this is very bad business.

They also don’t need to know that the airline waived your fee.  Having to change flights at the 11th hour b/c of their mistake and miscommunication is a big deal.

Post # 5
Member
271 posts
Helper bee
  • Wedding: April 2011

ummmm I would complain severey and tell them that they added a lot of stress to you and that you expect them to do more for you. 

Post # 7
Member
2100 posts
Buzzing bee
  • Wedding: April 2012

I would contact the Better Business Bureau and file it as a complaint

Post # 8
Member
3142 posts
Sugar bee

I would be irate!  I would start out nice but much “firmer” than the woman who worked at the store, the I would slowly go into Excorcist mode… threaten to tell everyone you know of their lack of CS and how you already had to change your flight to accomodate them (they don’t know you weren’t charged the fee and you shouldn’t reveal that).

 

Post # 9
Member
193 posts
Blushing bee
  • Wedding: June 2011

$100 is definitely not enough, especially since they didn’t even call you when the dress *finally* arrived. 

@Oneeleven:  Haha, exorcist mode.  Love it!  Be sure to bring a video camera if you decide to go that route.  Wink

Post # 11
Member
6065 posts
Bee Keeper
  • Wedding: January 2012

You should also threaten them and tell them you will contact Better Business Bureau and also leave reviews of the store- this is unacceptable.

Ask them if they were in your situation how they would feel!! Unacceptable!!

2 months after their quoted date is not normal.

Post # 12
Member
1664 posts
Bumble bee
  • Wedding: May 2011

Why should it matter to YOU why Pronovias won’t give her a discount?  That is HER responsibility and one of the reasons that people don’t work with designers directly.  If it was Pronovias fault that’s not your problem.

Post # 14
Member
6065 posts
Bee Keeper
  • Wedding: January 2012

@loulous: EleanorRigby is exactly right- your bridal salon owes you a discount, and perhaps Pronovias owes your bridal salon a discount, but that isn’t your problem! You should state this to them tomorrow!!

Post # 15
Member
5110 posts
Bee Keeper
  • Wedding: November 2011

You should get at least half back.. OMG Im so sorry.

Post # 16
Member
1213 posts
Bumble bee
  • Wedding: July 2011

Oh no, I’m sorry! What if your wedding was on the 7th??? You’d be in a heap of trouble. I’d definitely fight for either free alterations (if they’re done in house) or a discount on the dress – they always seem to want to throw in free accessories, which is friggin annoying if you’re not interested in any! I’d also contact the BBB, write Yelp reviews, etc. so that other people can make their choices based on your experience also.

If you’re still having problems with the shop and your dress is in your hands, completely finished, then I’d probably “make a scene” in front of other customers so that not only can the other customers can see what your experience has been like, but it will also apply some pressure for the staff to respond in a better manner. I honestly hate being that person, but it can really help at times.

Good luck!

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