(Closed) My e-ring upgrade (pic heavy – and an Etsy dispute!)

• 208bride
• 4 years ago

• Wedding: September 2014

THE RING

Okay, so I finally got a new semi-mount for the diamond from my engagement ring!  I purchased it from Etsy.  (I am not going to list the shop’s name until we get our dispute settled – more on that later.)

RING BEFORE:

RING AFTER:

STATS: the semi mount is a total of .40 TCW, and my center stone is about half.  My ring size is 5 and all the diamonds are about G/H in color.

THE DISPUTE

The seller’s ad for this semi-mount listed the diamonds at SI clarity – meaning inclusions should only be visible with 10x magnification (thanks for teaching me this stuff, WeddingBee!) and the two accent stones are NOT EYE CLEAN.  See the two pretty significant black inclusions below:

I contacted the seller before leaving a negative review to see what he was willing to do to fix this.  I attached these pictures and made my claim pretty cear – I said I was concerned that my diamonds were not eye-clean, which the grade of the advertised diamonds would suggest.

He offered me a $20 refund.

I called my local jeweler and asked what it would cost for these two diamonds to be replaced.  He said depending on the exact carat weights of the two matching stones we’d need, it would be somewhere betweem $150 and $200, labor included.

I let the Etsy seller know that $20 was not sufficient since it would not fix my ring.  I suggested he refund me $175, as what he sent me was NOT to the quality of what he sold me, and it would cost me that $175 just to get the ring up to the standards of what I thought I was buying.  He said, in not so many words, no f*cking way, and that I could either take $20 or return the setting for a complete refund.

I do not want to do this because I’ve already paid $100 to have my stone set – it would be close to that much to have it un-set, which they also would not pay I’m sure.  So if I’m going to spend $100 for a refund, I  might as well just spend $175 and get my grievance about the ring fixed.  I hope that made sense.

I opened a case with Etsy and it’s under review right now.  I made it clear that ultimately, the problems is that the materials used were not the materials advertised, and I do not want a complete refund – I want a partial refund that will cover my costs of actually getting the end product I initially paid for.  Maybe I’m being outrageous, but I’m not just eating that $175 without a fight.

I will let you know how this progresses!

• 208bride
• 4 years ago

• Wedding: September 2014

Grafton86:  Thanks!  I agree 🙂 I’ll post updates and see how this turns out!

• 208bride
• 4 years ago

• Wedding: September 2014

prettyinpink11:  Thank you!!  Yes, I love the ring itself.  It’s just the two pesky inclusions!!  It’s seriously my only complaint.  The ring is sturdy and sparkles like crazy, which is why I just want the seller to fix the problem, not to send it back for a refund.  Thanks for the support.

• 208bride
• 4 years ago

• Wedding: September 2014

Miss_E_xx:  I didn’t purchase the ring from a jeweler in the area – I purchased it from an Etsy seller, who has two offices (one in a different state and one in a different country) so I don’t think the laws are clean cut here.  That’s why I opened an Etsy dispute and hopefully they’ll get back to me soon!

• 208bride
• 4 years ago

• Wedding: September 2014

Strawberryshmoo:  Thanks so much for the kind offer!  Okay, to address your questions: the seller has offered me to send the ring back and get a full refund.  I do not want this – it will cost me an additional $100 to un-set my stone from the mount, and I’ve already put in $100 to have it set in there in the first place.  That means I’d eat $200 to get a full refund.  At that point, I might as well just eat that amount and replace the diamonds.  I want a partial refund because I just want to fix the one problem!

I have also suggested that he send me replacement diamonds and I would send him back these.  I really would send these ones back!  But I’m sure he is hesitant to trust me (because that would mean I’d have four diamonds at one point and he’d have to trust me to mail the two reject ones back) so that idea will be shot down, I’m sure.

I will let you know if/when I hear from Etsy regarding their decision.  He is firm that the two options are a $20 refund, or return and refund the whole purchase which still leaves me in the hole.  We’ll see!!