(Closed) My EAP is worthless…what now?

posted 6 years ago in College
Post # 3
Member
9139 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

What?  Are they out of funding for the year?  Do you have medical insurance?  Does it cover some counseling sessions?  Call the number on the back of the insurance card to find out if you’re not sure.

Otherwise, check with local colleges/universities to see if they offer free or discounted counseling.

Post # 4
Member
511 posts
Busy bee

You know what? They can stuff that.  Call back and demand to see a counsellor and if they refuse, file a complaint with your HR department.  In the meantime, you can check out other agencies that provide counselling on a sliding scale basis like Catholic Family Services (you don’t have to be Catholic to participate and they don’t bring religion up as a topic.)

Good luck; I’m thinking about you.

Post # 5
Member
4932 posts
Honey bee
  • Wedding: August 2013

Phone back, speak to whatever person is in a managerial position. If you are unionized you might contact your union, as you pay for EAP benefits. If that doesn’t work, speak to your doctor.. most cities have programs you can be referred to. I’m angry on your behalf… as if you’re not going through enough. ..then some dink makes it harder to get help. Boourns to that. Good luck.

Post # 7
Member
9139 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

If you see a counselor rather than a psychologist/psychiatrist they generally cannot make an official diagnosis.  Also, if it ends up getting billed to your insurance you can always ask for an NOS or stress related diagnosis which is not depression or anxiety (if that is the issue) and most will comply with that because they understand the stigma of actually getting diagnosed.

Post # 8
Member
11419 posts
Sugar Beekeeper
  • Wedding: May 2009

That is outrageous for a company to offer an EAP and then to be so quickly dismissive of an employee who had the courage to reach out and ask for help.  I would do as some of the other bees suggested and see if you can’t find someone in a higher position who will be more helpful to you.  I’m so sorry you’re struggling right now.

Post # 9
Member
9139 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

http://www.google.com/search?q=texas+mental+health+services&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1#sclient=psy-ab&hl=en&rls=com.microsoft:en-us&q=texas+free+counseling+services&oq=texas+free+counseling+services&gs_l=serp.3..0i8i30l4.5703.9734.0.9828.24.19.0.0.0.0.266.3236.1j10j7.18.0.les%3B..0.0…1c.1.dTT-R4-DACw&pbx=1&bav=on.2,or.r_gc.r_pw.&fp=4623e040f6dae01&bpcl=36601534&biw=1280&bih=603

Post # 10
Member
1513 posts
Bumble bee
  • Wedding: June 2013

i am so sorry you are being made to jump through hoops like this when you are just trying to reach out!

i think you should call your health insurance carrier, because i really think that with all the Affordable Care Act changes, mental health care is covered. most plans seem to have 12-20 visits per year covered with just an office copay. i think you might be pleasantly surprised that you are in fact able to see a counselor without a diagnosis (how can you be diagnosed without being seen?)… i think the diagnosis thing might be for psychiatrists, who can prescribe you meds if needed, but wouldnt be able to do so without a diagnosis first. your insurance carrier probably has a 24-hour nurse line. not sure but they may be able to give you referrals?

good luck and keep us posted! in the meantime, if you need to talk the bee is here. message me if you ever need!

Post # 12
Member
511 posts
Busy bee

A counsellor, unless a psychologist, absolutely cannot diagnose an emotional illness or syndrome.  They can tell you what they think it is but that’s about it.

Does your city hall have any resources that might help you?

Post # 14
Member
1856 posts
Buzzing bee
  • Wedding: March 2013

A counsellor can’t diagnose unless they are actually a psychologist.

Is there a YWCA or other kinds of women’s centres where you are? Every place that I’ve lived, women’s centres have either had access to in-house counselors, or they had places they could refer people to if they needed someone to talk to. I’m fairly sure if you call or even email, they will at least be able to point you in the direction of someone who can help you.

Post # 15
Member
549 posts
Busy bee
  • Wedding: May 2013

I’m a QMHP (qualified mental health professional) with a masters in counseling, and I can diagnose in Missouri. I do it very well, actually. However, i run all of my diagnoses with a psychiatrist, and they have to agree. also, you also really can’t tell them what to diagnose you with, though they do the assessment based on the symptoms that you tell them. Sorry for the tangent, I just needed to say that.

OP, definitely call back and demand to be seen. That is what your company pays for, and you are entitled to however many session they cover. My EAP was worthless, too, so really, I’d recommend calling your insurance and getting a referral from them.

The topic ‘My EAP is worthless…what now?’ is closed to new replies.

Find Amazing Vendors