Post # 1
Hi Bee’s –
Please let me know if I am being a crazy Bride here. I’ve been going back and fourth with my etsy invitation seller for a while. I purchased my invitations back in December, with a completion draft date by Feb 18th and a completion date of Feb 24th. I contacted the seller on the 18th saying that I had not recieved my draft yet. She reponsed to me a week later saying that she had a death in the family and was behind on work. She then sent a draft the next day. I sent her in my revisions that day because I needed to get a move on.
She sent me the corrections that evening and I figured okay I should be getting my invitations soon. She said that she had to order some new RSVP evelopes on the 25th but that I should have my invitations in the mail no later than Monday March 1st. Well, that was the last message I received and still no invites. I sent her a message on Monday letting her know the invites had not arrived and let me know if she had shipped them yet. I sent her another message yesterday evening saying again…no invites, please let me know what is going on.
Nothing. She still hasn’t responded. I spend a lot of money on my invitations and my guest are starting to ask where the invite it. I am having a wedding on a holiday weekend so I wanted them to go out earlier than usual. It’s really started to drive me crazy!
Should I just go ahead and file a dispute, or wait it out a bit longer?
Post # 2
Meant2Bee: I would wait a few more days before filing the report. She is only a few days late yet. Though it is concering that she isn’t replying to you. Still, wait 2 or 3 more days and see what happens. If she really did have a death in the family, then she might be a bit mind boggled.
Post # 3
Meant2Bee: You should wait longer to file a dispute (another 1 week.) But I would leave her horrendous feedback about her terrible communication. Death in the family or not – that’s over, she explained herself and then she continued to have poor communication.
Post # 4
Meant2Bee: Under your account on Etsy, it should list the purchases you’re made and if they’re been shipped, the shipping information that can be used to track it. With the bad weather country-wide, I’ve noticed a lot of my shipments have been delayed through no fault of the seller.
If there is no information available and she can’t be reached via email, I’d definitely file a report. It’s been a week since she promised to ship the invites. Yes, life happens, but she should have contacted you with a new timeline rather than wait for your email.
Post # 5
- Wedding: October 2014 - Our Backyard/Steakhouse
FleeSircus: +1 agreed
I’d wait a bit longer before filing a report, but her communication skills leave something to be desired. Death in the family or not, she is running a business where people are relying on her.
Post # 6
It sounds like some things are out of her control (death in the family, ordering new envelopes, etc.), but the lack of responsiveness has no excuse. I would personally send another message asking for an update, but I would mention something alone the lines of “because my invitations need to be in the mail immediately, i may need to file a dispute and find another vendor if i do not receive an update by tomorrow”. If that doesn’t light a fire under them to respond, nothing will…and that would be the point to file a dispute.
Post # 7
I would also wait a few days, I’ve learned sometimes with etsy purchases, they take longer than what is listed on their ad. I purchased wooden hearts that were engraved with our names & wedding date for our save the dates. They were supposed to take a week to make and be in the mail, 3 weeks later I still haven’t been told they’d been shipped. I contacted the store but never heard back. I ended up getting them at about the 6 week mark.
Post # 8
BeachBride2014: ohhhh thank you!!! I just went under that it says shipped March 5th. So you must have shipped them yesterday? That still doesn’t explain the not responding to my messages.
bleusteel: If I don’t recieve my invitations by Friday, I will be following your advice. I would hate to think she marked them as shipped but didn’t really ship them.
Post # 10
FleeSircus: I agree.
It also might be worth it to see if you can find something you like on Minted, Wedding Paper Divas, or Vista Print. It is unlikely that the invitation will be as unique, but you’ll definitely get them quickly and on time.
Post # 9
Meant2Bee: Under “Shipped,” there should be a button, “Track Package.” That should come up with a tracking number from the post office. Etsy is usually a little delayed in their tracking, but if you click on the blue tracking number, it will take you the the US Post Office site and give you up-to-date tracking on where it is.
It’s likely that she marked them as shipped yesterday (at least you know she’s aware of the issue). But if a tracking number doesn’t show up, you should file a complaint in a few days.
Post # 11
BeachBride2014: There is no “track package” there like in my other etsy orders. I’m not 100% sure she actually shipped them. I am going to file a dispute by Friday if not recieved. The seller happens to live about 2 hours from my house so I should recieve them today if she shipped them yesterday.
Post # 12
Meant2Bee: I agree with others, there is no excuse for poor communication. I had the same problem recently when I ordered a dress hanger as a gift. I’d email and never hear back, then it just showed up in the mail. Pissed me off because I was going out of town and planned to take the hanger as a gift.
Here’s the thing about Etsy that I think some people need to remember – most of the time these are not professional business people. Etsy was started essentially for crafters wanting to sell their wares to a larger audiance. So yes, while some professionals have started using Etsy as an extension of their full-time business to sell stuff…there are still a good majority of people on there who are running their Etsy as a little side job. It doesn’t mean they aren’t talented at what they do – but they’re also not business people.
I get that it’s irritating, I would be irritated too….but sometimes it’s the nature of what you get when dealing with stuff like that. I sort of compare it to when I see people complaining about the outcome of their Jasmine dresses and such or bad communication – well yeah, you’re dealing with a Chinese knock off company…of course you’re not going to get the same quality and customer service if you were dealing with brick and morter bridal salon. Or when people complain that they don’t get their photos back fast enough from a part-time Stay-At-Home Mom photographer. Well yeah, because she’s not running it as a business, it’s a hobby that makes her side money. KWIM?
I would send her one last message today just saying “I have not recieved xyz that was promised by xxx. If I do not hear from you today I will be filing a dispute with Etsy as I need to recieve and mail my invitations by xyz.” Telling her you are going to file a dispute might light some fire under her.