(Closed) My experience with the mall jewelry stores

posted 6 years ago in Rings
Post # 3
2008 posts
Buzzing bee
  • Wedding: April 2012

It probably varies a lot by the individual sales person.  Personally for us, the lady at Helzberg told me that my yellow gold was not stylish and that I should have my brand new engagement ring re-set into white gold so that I could match it with a wedding ring better (I wanted gemstones and according to her, gemstones dont look good in yellow gold).  We went elsewhere.  I ended up finding a sapphire enhancer at Samuel’s that they were very happy to order in yellow gold, and the girl there was actually wearing sapphire/YG rings herself.

Post # 4
3586 posts
Sugar bee
  • Wedding: January 2000

see below, double post!

Post # 5
3586 posts
Sugar bee
  • Wedding: January 2000

@MrsNerdy:  I am shocked, SHOCKED I TELL YOU! that a salesperson was allowed to wear YG.  Kiss haha 

I actually bought my ring enhancer at Helzberg’s last fall, it’s a smart design that covers up my YG band (oh!) But secretly I still like YG. You just wait, it will be back in style.

I really do not want some chick in a mall to tell me what is in style.

Post # 8
3586 posts
Sugar bee
  • Wedding: January 2000

@Ennie:  The honest answer to your quesiton ins that fine jewelry ISN’T that expensive for a lot of people (old people like me) so if one wishes to throw a lot of money at it, one might change with the fashion which is why the fashions change (to encourage buying.)

Post # 9
162 posts
Blushing bee
  • Wedding: October 2013

@Ennie:  Thanks so much for sharing.   I’ve cajoled my Fi into going ring shopping tomorrow and am dreading the retail mall experience. (We got the engagement ring from Brilliant Earth online, but they don’t offer a matching band).  Guess I have to put on my “beotch” pants and refuse to be intimidated.


Post # 10
594 posts
Busy bee
  • Wedding: March 2013

Oh I couldn’t have said it better myself!!!  My wonderful bf and I went ring shopping and checked out a few places prior to settling on a ring at a lovely family owned store.  we Do not appear to be super fancy people (not that it should matter), and I wear no other jewellery. One particular mall chain store treated us like children trying on costume jewellery.  When we went to the family owned store we were treated fabulously and are thrilled to be supporting their business.

I found it so ironic since we were looking for something that would have provided a very nice commission, and instead I felt like I was being looked down upon the entire time. What rude salespeople!

Post # 12
51 posts
Worker bee
  • Wedding: June 2015

I’ve had nice experiences with mall jewelers when buying non ring jewelry.

After ring shopping at several mall stores (we actually bought a ring from one, which basically fell apart, had terrible customer service, had to call district manager to get refund, HUGE MESS) I’ve decided I never want to look for rings at a mall again.

As soon as I tell them what I’m looking for it’s like they stop listening-all they do is make suggestions. I’m like shut up and let me tell you what I want!

At one store the manager actually talked to us for about 20 minutes… about how their store was better, how other stores sucked, how some lady sat down a ring and someone palmed it, how they called the cops, etc. Meanwhile he was just pulling rings out of the case for me to try on. He never asked me what I wanted, barely looked at me, and the one time I did ask to see a specific ring he basically said: oh, you don’t want that one.


Post # 13
2691 posts
Sugar bee
  • Wedding: October 2015

@Ennie:  JD Robinson is owned by the company that owns Kay Jeweler so it’s really weird that they were more expensive at Kay. I had a great experience with Kay though! They spent a long time helping me find a ring with a really vague description and even longer helping us get financed for us. I did have some terrible experiences at Farrah’s and a really standoff kind of one at Zales. I really hate the pressure you get at some places, everyone kept trying to get me a bigger diamond when I specifically said no mmore than .5 ct!

Post # 14
6355 posts
Bee Keeper

@FauxPas2012:  Sales associates wear yellow gold in upscale jewelry shops in New York…

Not only yellow gold, mind… some wear platinum and some mix white and yellow… and some only wear yellow gold (or, “gold gold”) but it’s not that uncommon.

It already is back in fashion… at least in some circles!

Post # 15
2981 posts
Sugar bee
  • Wedding: August 2011

You stand in one place and see like 20 jewelry stores? Yupp, you’re definitely in a Pittsburgh area mall.

Go to Shadyside and check out The Collection, Henne, or Cesar’s Designs on Walnut St.

 ETA: I’d rather buy a gorgeous ring from Costco (YES! Costco!) than any big box chain stores. Going custom or family owned is nicer, often times cheaper, and a better expereince than some hussy shoving trendy down your throat/wallet.


Post # 16
11325 posts
Sugar Beekeeper
  • Wedding: February 2011

I have had bad experiences at mall jewelry stores. We didn’t shop for my e-ring in one but I wanted to look there for a wedding band so I could try them on with my e-ring. None of them carried platinum! I mean… what? And I was told white gold would be fine with my platinum e-ring… um, no. So finally zales told me if I found a ring I liked in white gold I could order it in platinum. So I found one I liked and it was $500. I asked how much it would be in platinum. And….? $4,000!!!! Eight times the cost. The salesman was like “well platinum is that much more than gold.” And my (now)husband was like “Actually, the price of gold right now is x and the price of platinum is y so that makes no sense.” and he was like, well whatever that’s how much it is. Eff that. So I just ordered a few different ones from bluenile (where my ering was from) to try with my ring (love the free returns!) and found one i loved for 1k– much more reasonable. 

Then, my good friend took me shopping for an e-ring for his girlfriend. He wanted to buy from a mall store so he could see the ring in person. Well, they were awful to us. They didn’t want to tell us the specs on the diamonds in the rings they were showing us, and tried to make me feel silly for saying it matters. Then one of the stores the best diamond they had was an I in color and looked obviously yellow to me and the guy tried to tell me that it was just the lighting in the store. I’m like okay… how come my engagement ring looks bright white and beautiful then? Needless to say, after hitting a few stores my friend and I didn’t see anything approaching the quality of the diamond in my e-ring so he decided to go with bluenile and got a gorgeous high quality platinum engagement ring for his (now) wife for a great price. 

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