Post # 1
Fiance and I wanted to book a weekend away, so I made reservations through Groupon Getaways. I didn’t know at the time, but because of the holiday, my paycheck was listed as part of my account balance, but not available balance yet. Because of that, my card was declined. I received an email saying they would try the card again within 24 hours. The window passed with no purchase confirmation, so I booked again now that the funds were available. Fast forward to this morning, they processed the other reservation, outside of the 24 hour window I was told about. The cancellation window is 3 weeks, and we’re going in 2 weeks (of course). I contacted them and saved all emails, so I can show I rebooked after the 24 hours passed with no word from them, and that they charged my card after the 24 hour window, but I don’t know what will happen. This is the second time Groupon has screwed me, and you know what they say: Fool me once, shame on you. Fool me twice, shame on me. Unless this is resolved quickly I’m done with them.
Post # 2
If you don’t get a response in a reasonable amount of time, start tweeting. It’ll work.
Post # 3
I wouldn’t have rebooked without a word from them… If they processed the charge again within 24 hours they should have sent an email to confirm since it wouldn’t show up for a couple business days….
They clearly still owe you though!
Post # 4
if they charged you twice, call your credit card company to have the second charge removed.
Post # 5
how annoying. I buy from them a lot. They usually try to resolve issues but sometimes slow to respond. IF they did that to me I would Be mad. Just charge it back though your bank or credit card. Super easy to fix charges you didnt ok.
Post # 6
I’m sorry but isn’t it more your fault than Groupon’s? You’re the one who didn’t have the funds to cover the purchase, so they wouldn’t have had to try your card again if you would’ve had the money you thought you did. You shouldn’t have gone ahead and booked again without hearing anything from them, you needed to stay ontop of those things yourself.
I’ve purchased from Groupon many times and there was a slight misunderstanding but they made it up for it with a very generous credit AND my money back.
Post # 7
I have purchased with Groupon in the past and when something didn’t work out with a deal I purchased, no matter whos fault it was, they always willingly reimburse. If they give you trouble, go to your bank. Your card should be protected against things like that.
Post # 8
GirlyGirl24: yeah, I’m definitely not 100% blameless here. If I hadn’t assumed my check had cleared, this wouldn’t have happened. I probably should have waitied a little longer to book again too. Still, I may be sticking to Groupon for local stuff only, since this isn’t the first problem I’ve had travelling with them.
Post # 9
Laurenplusalex: have you called their customer service line and explained the situation? once, i purchased a groupon and instead of waiting for confirmation i just assumed it didn’t go through and bought another one. turns out my phone was just being slow and i was being impatient. i was charged for both, but only needed one.
this was totally my fault, but i called their customer service line and they were SO helpful and they refunded me within like 2 hours (seriously, that fast).
this is also your fault, not groupon’s. however, i would still call them and explain what happened and ask if there’s a way to fix it. then in the future, just be a little more attentive. 🙂
Post # 10
MrsHalpert: thanks for the advice and reality check. Yeah, this was at least half my fault. If nothing else, I should be able to get a credit for a future stay, which I can live with.