Post # 1
I was so excited to finally get my Moissanite ring back, and see the AGS 000 in person (it’s gorgeous!! -will post pictures later).
However, as soon as I took it out of the ring box and started looking at it, something automatically seemed off about the setting.
First, there are two small dents (I’ve circled them below) and while I realize they’re small, I’m a bit of a perfectionist and the setting wasn’t cheap… so is it appropriate to ask Moissanite Co to fix the dents?
And second, one of the prongs seems to be different than the others (I’ve put an arrow pointing to it) and I’m not sure if it’s because the stone is actually set crooked or if the prong is just larger than the other 5 prongs?
Please help me figure out if this is just my perfectionist coming out or if there really is something wonky with the prong.
Thanks! And please excuse my dry winter hands!
Post # 2
Yes, do contact them about fixing the dents and modifying the prong. Those are errors in workmanship and should be covered at no charge.
In other news… your ring is stunning, as is the moissy!
Post # 3
bouviebee : thank you for reassuring me! And for the compliments!
I did unfortunately find 2 more small dents in the setting. Once I get this all figured out I’ll share more fun photos 🙂
Post # 4
- Wedding: August 2018 - Location
Absolutely they should fix this! That prong is way off.
Post # 5
Definitely have them fix it. And do it soon. They’re known for turning situations like this around and making it not their fault. You’re most certainly not the first one to run into issues like this with MoCo.
On a positive note, Can’t wait to see more pics of the stone!
Post # 6
It has to go back, contact them.
Post # 7
Just contact them. I’m hoping they will make it right. I know alot of people have had issues with MoCo but I’ve only had positive experiences with them. On the positive I’m glad you love the stone.
Post # 8
Thanks for the input everybody!
I sent my ring off today and should get it back sometime next week. Katrina helped me out this time and was very understanding and helpful and sent me a prepaid Fedex shipping label!
Will keep you all posted!
Post # 9
So… I got my ring back again and I’m disappointed to say the least.
There is still one prong that is larger than the others, from the top view the claw prongs aren’t even in terms of how much of the stone they cover, and the stone is set crooked/tilted.
I understand that it is probably difficult to set a stone, especially with a 6 prong setting, but is it normal that a $400+ setting has this many craftsmanship issues?
I am pretty tired of going back and forth with MoissaniteCo and am considering just returning the setting (hopefully they don’t charge the restocking fee) and keeping the stone to get reset into a different ring from another jeweler.
Can anyone tell me the ballpark price range of one of DK’s plain solitaires and having him set my own stone? Otherwise, I may go the local jeweler route and see what they can do!
Thanks for the help!
Post # 10
Sorry you’re having problems!
If the MoCo setting was a little over $400, DK will run you a few hundred more. I’d say $650 or so if I had to guess, in 14k gold.
You aren’t the first Bee to have issues with the craftsmanship of MoCo. I’d cut my losses, keep the stone and get it set by someone else. You could always get a setting online and have a local jeweler pop the stone in.
Do you have pics you can post?
Post # 11
newbeegirl : It shouldn’t be common at all for a simple setting to have this many issues. Ugh, I’m sorry you’re going through this. My Moco setting is more ornate, and there are no dents or misshapen areas. The craftsmanship is excellent, so messing this up is ridiculous. I do have a solitaire in a simple setting on order with them currently as well, so we will see how that turns out. You’d think quality control would catch these things.
Post # 12
newbeegirl : Katrina is who helped me pick out my AGS 000 stone! She was a doll! So friendly and helpful.