Post # 1
A little backstory, my wedding is in March of 2018. So my fiance and I booked our photographer at the end of May. We met him at his house and he has a very good reputations, excellent Knot reviews, super personable. He was over our budget but he was such a likeable guy and his photography was amazing, so we booked him. After we made our first official payment to secure him (albeit a little late, there was trouble with the money transfer), he’s stopped replying. The whole time we had been talking to him, he was very responsive and gave us responses usually the same day or the day after. I e-mailed him almost a month ago to set up our engagement pictures, since they are due to be done. I gave him two weeks to reply to me because he was, oddly enough, not responding quickly. I figured he may be on vacation, was super busy, or something had happened in his family (hopefully not). Nothing. I texted him almost a week ago now, just kind of following up with the same thing, “Could I set up engagement pictures?” Again, nothing. I’m getting a little frustrated and worried, but do I have a right to be? What steps do I take next if he doesn’t reply once again? I was going to follow up with a phone call in a few weeks if he still hasn’t replied. Should I give it some time since it’s just engagement pictures?
Post # 2
jesstheglambert : does your contract address timliness as far as him responding to emails/calls?
Post # 3
It does not, I just looked it over, is that somehing it should generally address? I would just assume it’s common knowledge and courtesy to respond as quickly as possible to all clients, but maybe I’m old school so that has to be promised in writing?
Post # 4
I wouldn’t give it more time. I would call him asap.
Post # 5
jesstheglambert : I feel like my contract addressed responses to email but I’m not sure if that’s normal or not. Like PP said, I would keep harassing him.
Post # 6
This seems pretty typical in my experience with wedding photographers. They will respond and contact you right away up until they get their deposit and a signed contract. I really don’t understand it because I can’t think of any other job where you could slack this much and it still somehow be ok.
Call him, leave voicemails, emails, etc. Until he responds.
Post # 7
A lot of wedding photographers are working solo. It is wedding season. He is probably shooting and editing and yeah, maybe busy if he has a family as it is summer. Try calling him on Monday or Tuesday. Don’t be on offense just yet.
Not to upset you, but he’s probably thinking that your wedding is in 2018 and if he’s really that great and popular that means that he has a lot of other brides to attend to whose weddings are NOW.
I’m sure you will get your engagement shoot and when it’s time for your wedding he will probably give you oodles of attention and ignore other brides emails. That’s just how a lot of creative one man shows operate.
Post # 8
I get that he is a one man show but 2-3 weeks and no response?! That’s just unprofessional no matter how you spin it. How hard is it to type an email explaining he is busy with other weddings and will touch base with you in X amount of time? My photographer isn’t a one man show but someone always responded to my emails or phone calls the same day or next day.
I would call him on Monday and see what’s going on because you have no idea if he will continue to be like this or if he will be better once your wedding draws near. Regardless, that’s not a gamble I’d be willing to take.
Post # 9
- Wedding: April 2017 - City, State
No, I would not feel comfortable moving forward with someone that was that hard to reach and I would contact him and let him know that you are concerned about his lack of responsiveness. It takes 1 minute to email someone and let them know you’re busy and will get back to them in 1-2 weeks if that’s what he needs. My photographer was incredibly responsive. All of my vendors were, because the ones who were not responsive were quickly replaced by ones who were. And that includes ones I’d put a deposit down with.
Post # 10
jesstheglambert : hi OP, how did you get on? I’m in a similar situation. I’ve emailed you photographer a month ago to no response, I sent several chasers, and a few Facebook messages and got a “sorry, your email was in spam! I’ll email tonight!” A week ago. I’ve also phoned but no joy. Hoping you can calm my bridezilla-jitters with a happy ending!
Post # 11
I would be concerned about working with him. That’s very unprofessional and just rude. Is the deposit refundable?