- 4 years ago
I purchased a Pink Moissanite engagement ring from Moissaniteco.com. I received my ring and found a defect in my setting. The setting was off and the setting was to have four cut outs. but three were done but one was left undone. Because of the setting being off I do not want them to force a cut out that does not have room. So I do not trust the ring and want a return. I took the setting to a Jewler and they said the setting was off. And to return the ring. I took the ring to them just to make sure I was correct. But when I saw the defect in the ring my the first question that came to mind is there a quilty control department that checks the rings before they went out. To make sure that the ring does not leave without being the best that it can be. That made me question the companies standard of quilty. Thats when I began to search for other customer experiences. I found a lot of good and bad. But what worried me was so much was bad. I noticed some things about the purchase process. Like when I was in the process of getting my ring they had a name at the end of each response. When I asked questions in my emails they responsed. But I noticed a big difference in the process when I had to email my disappointments. The ring was on Sale the origal price was 1355. but i bought the ring for 900.00. But what I got from the emails was NO name in the responses. Which made them sooo very impersonal. Almost felt like no one wanted to put a name so no one could be help accoutable for anything they said. Just a feeling but if a policy is held to not place a name. I would highly recommend they start a policy of using a name in any and all emails. Makes for great customer service. In my emails I aksed many questions but the emails became very vague. I was told that the ring was bought under there cost. and I asked if that means that the sale items are rings with defects. Never a response to that question. I feel bad because if I was responding to the email I would of said. “I am so very sorry for the defect in your ring”. “And NO our sale items do not have defects in them”. “So very sorry that you received our sale item with an issue”. “Here at moissaniteco.com our number one goal is to make sure each customer has the best experience and a ring that they can’t live with out”. But NO I am so sorry for the problem. If i was working for MoissaniteCo.com. I would do a training on customer service. And teach there people that customer Service is #1 customer. And as a company I will except nothing but the best!! And my customers will KNOW they are valued. And I would have a department that checks emails that hold the employee to that standard. They are the face of Moissaniteco.com. I am waiting to see what they do. The ring is on the way and will arrive on thursday. I will let you all know what my experience is. I can only say what customer service I received so far. And I have worked in customer service for as long as I can remember.