- 5 years ago
I’m just wondering if anyone knows about legal stuff in Australia or might have been through something similar and can give some advice??? Sorry in advance if this gets lenghty!
Basically we had a venue and caterer booked for our wedding last month & at the last minute a lot of our guest pulled due to a few family emergencies out and we were down to 20 people. Rather than cancel we decided to go ahead but realised 20 people was way to small to have at the venue we booked – would have been so stupid. So we cancelled 8 days before, deciding instead to take our guest out for a nice dinner at a posh restaurant – the venue was fine about it & totally understood however our caterer turned into a mega b*%ch (we paid her $1500 deposit btw)
We explained to her the situation and were so sorry, etc.. she then very rudley said we can have it at her cafe (she runs a small coffee shop) – we would have had to byo and no table service, plus it wasn’t the nicest place for a reception, so we told her it wasn’t what we wanted. We let it go for the time being until after our wedding. We then tried calling time and time again, never would speak to us. Once she actually answered herself and then when she realised it was us she quick made an excuse to get off the phone and never called back. We tried to tell her we were willing to negotiate as we understood we put her out, but she wouldnt have a bar of it.
We have asked her via email to give us the reasons for keeping all the money & the only rude response we got was we put her out, she had bought all the stuff already (8 days before?!?! yeah right!!) – that and she tried to claim as they were such a popular cafe, they could have had another function on & lost out. My argument to that is it was a Sunday night in a small quiet town & it was coming into winter & was very quiet. It’s a very small town & it would be noticed if there were functions etc on, and I can say with 100% confidence it was just us that weekend.
Anyways, when organising it all before we cancelled and paying the deposit, it was all very informal via email and there were no official terms & conditions or anything signed.
Do we have any rights??? I mean it is a lot of money for us, but mostly its principal, I can’t believe she is so rude and wont be at all a little compassionate and give us just some back.
Sorry for the long post – but if anyone has any advice i would much appreciate it!!