(Closed) My ring is here! But… [Pics]

posted 7 years ago in Rings
  • poll: Should I try to get it fixed?
    YES, MoissaniteCo should fix the jagged part to be smooth. : (166 votes)
    88 %
    NO, you're being silly. It's fine the way it is. : (20 votes)
    11 %
    Other/Explain Below : (3 votes)
    2 %
  • Post # 17
    Member
    25 posts
    Newbee
    • Wedding: June 2015 - Lake Merced Golf Club

    Your ring is beautiful! I agree with other bees, you should definitely send it back to be repaired. It is the one thing you will have forever, so you should be 100% satisfied. 

    Post # 19
    Member
    117 posts
    Blushing bee
    • Wedding: August 2000

    I was afraid that was going to be the case…you have to pay shipping no matter what.  I had to pay return/insured shipping on a chipped moissanite they sent out.  It looks like a simple finish to a polishing job, but I’d still be afraid of voiding the warranty (perhaps something else happens later) by having it fixed elsewhere UNLESS you have written permission from them or something.  It is a beautiful ring!

     

    Post # 20
    Member
    261 posts
    Helper bee
    • Wedding: October 2013

    @ceebree:  First of all Happy Anniversery!  and BEAUTIFUL ring Smile  I would maybe at least get a quote from a local jewler and see if it is more cost efficient than sending it back.  If it wont void your warranty and is the same or cheaper to fix it, I’d just have it done locally. 

    Post # 21
    Member
    1376 posts
    Bumble bee
    • Wedding: August 2012

    @ceebree:  Congratulations on your anniversary and your beautiful new ring! I’m curious about the shipping issue, are you sure they won’t refund you the $16 once they receive the ring? I mean their policy makes sense for general repairs, if you lost a sidestone or something, but not if the brand new ring wasn’t properly finished! If they sent out a less-than-perfect ring obviously they need to pay the return charges, this just seems so absurd that I can’t imagine they wouldn’t refund you.

    Post # 22
    Member
    5063 posts
    Bee Keeper
    • Wedding: April 2014

    @ceebree:  It seems so unfair that you have to pay to return it. Can you get your repaired locally instead? I’m sorry there isn’t a better outcome. 

    Post # 23
    Member
    143 posts
    Blushing bee
    • Wedding: January 2014

    @ceebree:  That’s AWFUL! MoCo needs to learn a lesson in taking responsibility for their own bloody mistakes.  That’s just shoddy service.  And I say even as an owner of a that as a MoCo ring that i love! I’m so sorry to hear that. I would be very angry.

    Post # 24
    Member
    3208 posts
    Sugar bee
    • Wedding: April 2015

    Paying for shipping charges is just part of doing business online, and $16 isn’t a prohibitive amount. Would a local jeweller polish the ring for cheaper?

    Post # 25
    Member
    742 posts
    Busy bee
    • Wedding: December 2012

    Product isn’t as described, and is poorly finished. They shouldn’t have sent it out to you like that , the error is theirs not yours. They should pay the shipping imo.

    Post # 26
    Member
    1768 posts
    Buzzing bee
    • Wedding: August 1997

    @ceebree:  they should pay for shipping n expedite their service. They sent it defective to you, shame on them.

    Post # 27
    Member
    1768 posts
    Buzzing bee
    • Wedding: August 1997
    Post # 29
    Member
    3208 posts
    Sugar bee
    • Wedding: April 2015

    @ceebree:  Fingers crossed that they make an exception and reimburse you for shipping costs! Considering the price of your ring, $16 is a small amount to pay to make sure it’s perfect. If it doesn’t grate on your nerves, then obviously let it go. My ring has a small surface that wasn’t polished thoroughly, but I decided to keep it as is. 

    Post # 31
    Member
    117 posts
    Blushing bee
    • Wedding: August 2000

    @ceebree:  Very good!  Enjoy your new ring!

    The topic ‘My ring is here! But… [Pics]’ is closed to new replies.

    Find Amazing Vendors