(Closed) My sad DW experience (LONG)

posted 3 years ago in Destination Weddings
Post # 2
3159 posts
Sugar bee

I would definitely bring these things up. I feel like even if the issue was how far out your wedding was, your coordinator should have communicated with you. I don’t think your expectations are unreasonable. The minimum you should expect is to have questions answered so that you can plan your wedding. 

Oh yeah, and I’d want my $200 back.

Post # 3
47209 posts
Honey Beekeeper
  • Wedding: November 1999

hhamilton :  I would address your cancellation email to the planner and copy it to the General Manager and anyone else higher on ther food chain of tht hotel for whom you can fiind email addresses.

I would explain exactly why you are cancelling and tell them in light of the abysmal communication on the part of your planner, you want your deposit refunded.

Post # 4
265 posts
Helper bee
  • Wedding: June 2017

Yes, I would definitely mention all of your concerns and ask for your deposit back as well. And loop in a more senior person as well.

You are totally justified, by the way. It is too much to expect you to give so much money to a place when you can’t trust them, can’t communicate with them, and have no idea what you are purchasing.

Post # 5
3486 posts
Sugar bee
  • Wedding: April 2017 - City, State

I ended my contract with a planner for the same issues. Really great at the start, then after the deposit was paid her responses became short and seemingly annoyed, and then after two weeks of her not responding to a question a emailed to her, a question that literally required just a yes or no answer, I emailed her and told her I was terminating the contract. And I got my deposit back in full.

You should absolutely explain why you are cancelling your wedding there. You aren’t being malicious, this was the experience you had that drove you to find a new location for your wedding. 

Post # 7
1815 posts
Buzzing bee
  • Wedding: June 2016

Yes – send the planner a letter cancelling the wedding – and be sure to send to the resort owner as well as any other managers above this planner. They need to know that their staff are slacking off. There’s absolutely no excuse for them not to at least send an email saying ‘it’s still 10 months from now – we’ll discuss the details closer to your date.”  If this is a big place that hosts a lot of weddings, they should have brochures which show the different reception room options – so you can decide which would work best for you (hopefully photos would include a description – like : “terrace overlooks the sea. Seats 80. Has room for a band, and open bar.”).

Also – ask for your refund of your deposit. It’s still a long time to the date – they likely will be able to fill up the place with another reception. No need for them to get a bunch of deposits and never go have to host a reception (Or maybe that’s their plan!)

Post # 9
35 posts
  • Wedding: June 2016

I am so sorry this happened to you! I had a Destination Wedding wedding in Jamaica, and we had an absolutely positive exprience. We had a “stateside” planner (she was based out of California), and she answered my questions prior to going. It took a few days to get a response, but she was always attentive. 

About 6 weeks before our wedding, the actual resort wedding coordinator got in contact with us to confirm our selections (cake, flowers, ceremony and reception locations, menu, etc). She sent me photos when asked, and she responded to my questions in about 24 hours or less. 


With that being said, my wedding was the most wonderful time I could have ever hoped for. Yours should be too, I would not have continued with this resort either, and I would certainly contact the manager and ask for a refund of deposit. 

Best of luck on your changes. 

Post # 11
899 posts
Busy bee
  • Wedding: April 2015

Definitely say why your cancelling! It being so early shouldn’t matter. Especially as if it’s a big enough hotel to have two ballrooms ect then I’d have thought they have more then one wedding at a time? What if the one you wanted was booked by someone else because she didn’t get back to you. I was in constant contact with my venue for 11 months before the ceremony (the poor people!) and they always responded and we’re always beyond polite. That’s just rude and unprofessional 

Post # 12
1592 posts
Bumble bee
  • Wedding: April 2017

I don’t think that’s unreasonable at all. Fiance and I are eloping, we also have a contact who works for the venue we’re using and he has been so helpful – our wedding is in April 2017 so he was very clear that the assigned wedding planner will be in touch closer to the date, but in the meantime told us to explore the website which includes photos of flowers, ceremony space options, hair and makeup options, etc and to make some selections. He’s also been available via email to answer my stupid panic questions, like when I couldn’t find the elopement package on the website and the only options were for packages several thousand dollars more expensive.

I think you are certainly entitled to request a full or partial refund based on the evidence you have. 

Post # 13
1581 posts
Bumble bee
  • Wedding: May 2017 - Ocean front


The only other thing you could do is go above this planner expressexpress MAJOR dissatisfaction (thru email and also calling as I think you can express it much better over the phone in addition to email) that your on the verge of canceling and IF they can reassign a new planner that you MIGHT consider moving forward and see if you get the royal treatment (as they should see that you were tossed to the side and that’s NOT good customer service!!) If they don’t get their shit together and FAST then cast a formal complaint and they lose a customer and likely everyone they know….not good business!!

Good luck bee :+)

Post # 14
1262 posts
Bumble bee

I’d say why you are cancelling and request your deposit back, because you switched venues as a direct result of the planner ignoring you.

Post # 15
217 posts
Helper bee
  • Wedding: September 2017

That is completly unacceptable, I would write the hotel and leave them several bad reviews. What terrible service!

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