- 3 years ago
- Wedding: May 2017
I wanted to share my story and get some opinions on my experience with my attempt at a destination wedding.
I’m getting married at home now, but originally we were really wanting a destination wedding in the Caribbean. We found a gorgeous resort (I won’t name it because this is going to be a very critical post), it’s a well-known and respected chain, and very expensive. We received lots of info from the original person we talked to, and booked our date for February 2017. This was in March, so 11 months out.
About five days after paying our $200 deposit, we got an email from our personal planner. She was really nice, excited for us, and sent us a bunch of forms and about 30 questions for us to fill out. The questions were along the lines of “what flowers would you like?” , “what kind of cake do you want?” , “where would you like to have the reception?” etc. I responded back to her email with a lot of questions as I felt I couldn’t answer most of them. My questions were “what kind of flowers are in season/available in the DR in February, as I wouldn’t want to choose something terribly expensive that would have to be imported.” , “is there a list of cake flavours to choose from? What about filling flavours?” I also added in a request for photos of the reception spaces.
Her response was about two weeks later. All it said was, “where did you want the reception to be again?” Her tone was so different from the first email. My thoughts were, I don’t know, can you tell me my options please? And what about all my other questions about flowers, cake, food, etc.? There was a list in my original information package that listed reception space options like this:
and so on….
I felt like I couldn’t choose a space based on that list, so I had asked for photos of them. I don’t think that an unreasonable request, surely they have photos? So I responded and said something along the lines of “I think we’d like to choose a reception space outside, can you tell me about the terraces?” I didn’t hear from her after that.
About two weeks later (April) I sent a follow up email, basically asking for the answers to my questions, I was very polite and didn’t express my annoyance. I got an out of office message, so expected a response a week later. She never responded! My family/friends suggested that perhaps because I was 10 months out, I wasn’t a priority for the planner at the moment. I could understand that, but I would have expected an email saying, “we have plenty of time to plan your wedding, lets connect in September (or whenever) and make your decisions then!”
At the end of April, my dad and I were discussing bringing in some family friends who play in a band. I gave my dad the planner’s email and he said he would handle figuring out what the extra costs would be for that. He emailed the planner asking what equipment is available for bands, what they need to bring, what the outside vendor fee would be for a six-piece band, and if there was a minimum stay at the resort for them. He got a response about four days later simply saying, “what equipment would they need?” Our reasoning for asking was to figure out if would be cheaper for them to bring their own instruments/amps/mics, whatever, or if would be cheaper to rent from the hotel. I felt like her one-liner was so unprofessional, and so did my dad, who owns a hotel that does weddings. I told him about my previous emails with the planner, and he said we should forfeit our $200 and I readily agreed. I didn’t think we were being pushy or annoying in any way and were getting nowhere with this planner and it really soured my opinion of this resort! I would have loved to have figured out where the reception was going to be held. If it was a matter of us being too early for our February wedding, she could simply say so!
This was back in April and I still haven’t heard from the planner! If we stayed with them, we’d be about 7 months out now. Now that I’ve found a venue I love at home and paid a deposit, I’m ready to tell them we’re cancelling. Do you bees think I should mention all the above when I write to cancel our date there? It’s not the money that is a big deal, but it’s how I felt we were treated. Or was I being sensitive?