(Closed) My Wedding Cake was the WRONG flavor!

posted 7 years ago in Food
Post # 3
Member
3520 posts
Sugar bee
  • Wedding: March 2012

Better Business Bureau.  You can fill out an online form and they will mediate.  You should get something in writing from them and her within a couple of months.  Regardless of whether you had a discount, you were not delivered the product you purchased.

 

Post # 4
Member
2577 posts
Sugar bee
  • Wedding: June 2010

I think the offer of another cake is acceptable.

I bet the marble part was eaten? I am sure that no one apart from you even gave it a second thought. Therefore getting a refund for something which served a purpose in the way it was intended seems a little wrong.

I do however think she could use a lesson in customer service and respond to you in a more efficient manner.

Post # 5
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

Since 1 tier of the cake was wrong, I think she should refund you at least 1/3 of the cost.

I don’t understand the offer of another cake. It’s a wedding cake, you don’t need those after the wedding. I guess you could use it for a birthday celebration sometime or something.

Post # 6
Member
5886 posts
Bee Keeper
  • Wedding: October 2010

So sorry that your cake was wrong and she is being so flakey. Sounds like she is going through some tough times. I would email her with your agreement and ask that she respond.

The only other thing you can do is write reviews about her on Yelp and Wedding Wire.

Post # 7
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I am sorry your cake was wrong. Ours was too, and I am still upset about it. I don’t know what to tell you. I think that if she is going through some legal issues, she should give you a partial refund for the error. Depending on what her legal troubles are, she may or may not still be in business by the time you would want a second cake; maybe for your anniversary? Our baker gave us a 20% refund because, yes the cake was eaten, and yes no one noticed what was wrong with it, except for us. I haven’t yet written my reveiws for our vendors, but when I do, I will be telling the truth about each one. I don’t want to go into details yet because I am still waiting for one of my vendors to get back to me on something that they messed up. Personally, if I were you, I would call her back and let her know that you would prefer a partial refund instead of the future cake. It is not your fault that you received a discount “(for a program she participated in at the time)”.

Post # 9
Member
610 posts
Busy bee
  • Wedding: May 2011

If i were you i would want at least 50% of what i paid back. I would be so disappointed if my cake came and was not what i ordered. She can’t just make mistakes without correcting them with her customers. I would also mention getting trouble shooters involved. No one wants that kind of publicity for their business.

Post # 10
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

@chirod: You are very welcome. I tried for more of a discount because there was a lot wrong with our cake, but all they would do is the 20%. It really makes me mad because, like you, I didn’t get what I paid for; nor what I was expecting. I just wanted to be done with it and when I write my reveiw for them I will be honest about what happened and also let it be known that they did compensate me a little bit. Every time I look at my cake, I want to cry, but what is done is done. I hope you are able to work something out with the person that did yours. It is not your fault they didn’t do their job and provide you with what you paid for.

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