(Closed) My wedding is August 7th and my dress isn’t in yet…what do I do?

posted 11 years ago in Dress
Post # 3
740 posts
Busy bee
  • Wedding: August 2011

Can you get in contact with the designer? You may be able to contact their customer service and explain your situation to get some feedback on the status.

Post # 4
1753 posts
Buzzing bee
  • Wedding: August 2010

Have you called them and ask them to call the warehouse directly? Can they find it if it has been shipped yet? Tracking no?

Did you rush it?

Post # 7
389 posts
Helper bee
  • Wedding: October 2010

I would go into the store and speak with the manager.  They will have a much more difficult time blowing you off in person.  I ordered my dress last December and it got here mid-June, so depending on the designer I’d say it’s right on time.  The store should be able to check on the shipping status though.

Post # 8
1557 posts
Bumble bee
  • Wedding: June 2011

There is the possibility that it will come in in time, but barring that..

Go there in person, with moral support (if possible). Raise high fury; bring up the timelines THEY gave you (if they said at point of sale that it would be in by X date, then they are breaching verbal contract, designers and over seas shipping be damned).

Threaten them with horrendous reveiws. Mention that you know LOTS of women who are planning a wedding, express that you will steer them as far away from this particular store as possible. Tell them TO THEIR FACES that they are TERRIBLE service people for being so rude, because they do in fact work in the service industry, and are in fact there to serve YOU.

Mention the BBB, as well as possible legal ramifications if your dress is not there in perfect condition on time. I mean really, you paid for it, it probably wasn’t cheap, and what good is a dress if it arrives too late? Don’t take store credit as an option if it turns out that your dress will not be there in time. demand a full refund as well as ’emotional compensation.’

This may seem extreme, but I have been in the same situation with a bridal salon being douche bags, and did this very thing. Magically the dress in question materialised within a week.

Post # 9
1028 posts
Bumble bee

Oh goodness, you are a lot calmer that I’d be at this point!!!!


I think missmouse29 gave you some good suggestions. 

(((hugs)))  I hope you get your dress VERY soon.

Post # 10
1475 posts
Bumble bee
  • Wedding: July 2010

*hugs* and emotional support. Listen to missmouse29.

Post # 12
2042 posts
Buzzing bee
  • Wedding: May 2010

I agree with the above posters in going there in person and trying to get more cooperation or answers. However…If the dress still isn’t there even next week, don’t panic! Here’s why.

One of my two dresses arrived exactly 10 days before the wedding, needed alterations, and the store managed to fit in 3 fittings during that time and get it ready. Now I will admit the alterations weren’t perfect and the dress almost slipped off of me during our first dance due to the bust not fitting right, but I also have a big difference between my bust and waist measurements so I am always a difficult customer for alterations. Moral of the story: 2-3 weeks is plenty of time to get a dress ready, especially if the store messed up the delivery and will work with you in rushing alterations.

Post # 13
821 posts
Busy bee
  • Wedding: May 2011

keep your cool with them, but yes, go there in person, speak with a manager, and remind them of exactly how many days you have left until the wedding. I am a timid person, but don’t let them intimidate you!!! You paid a lot of money for this dress and it needs to be here on time!

Post # 14
649 posts
Busy bee
  • Wedding: July 2010

I agree with missmouse. If you’re worried you’ll lose your cool or end up in tears, bring a person with you that will fight for you! Someone who will mean business without screaming or backing down, either!

Post # 15
278 posts
Helper bee
  • Wedding: August 2009

Oh, you poor thing! I’d be beside myself, too. I got married August 8 last year … I ordered my dress the end of March and it came early July, but I was getting squirrely even then (although that is exactly when they said it would be in).

I’m not sure what to suggest, but I do think it would be a good idea to go to the store – it’s harder to blow someone off in person than on the phone. Crying is OK (it might even work in your favour) and just ask them what they are going to do for you if the dress doesn’t come in? Is there a sample there that could work for you? I mean, they work in the damned bridal industry … surely they understand your concern! What exactly are you supposed to do if the dress doesn’t turn up? Stuff happens, yes, but in the service industry it is all about making things right for the customer in any circumstance.


I hope your dress comes in soon!

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