- 4 years ago
I joined this site just to post this review. I also posted a similar review on tripadvisor. Thank you to all who posted before my wedding date…your reviews were very helpful! 🙂
Last year, I got married at couples swept away resort. The ceremony was perfect, but there was a lot about this trip that wasn’t. Before arriving in Jamaica, I took the time to call the spa to pre-book my services. I was put on hold 3 times before being able to book. I was forced to book my hair and make up services only an hour before my ceremony, so the morning of, I went in early to ask if they could begin which they did. They also informed me that I was misinformed about being booked so late in the day, that I could have been booked a whole hour and a half earlier. The woman who did my hair at the spa did not make the experience pleasant. I was not happy with my hair on my wedding day. Had a couples massage on another day which was great. The spa bar had wonderful employees and drinks. On another note, after one too many COCKROACH incidents in our room, we decided to put in a room change request. This was all very stressful, since this all happened the day before our wedding. In the same room, our safe broke and in the new room the phone was broken. We made a request to have it changed, but no one came. The new room was beautiful, on the fourth floor (no elevator) in a quieter spot of the resort. The last room was on the ground floor by the beach, did not feel private and was in a traffic area. Why they would offer this to a couple getting married is beyond me.
Staff is either very pleasant or rude and unhappy. My husband and I wanted to have our reception dinner at either the Palms or Lemongrass, but they refused to accomodate us. When we arrived for dinner, I was upset that they set our table in a busy spot right by the kitchen. There was a gorgeous long table with a bench in a quiet spot, and they kindly obliged that we move there. I will never forget being interuppted as I gave me dinner speech to my small group of wedding guests by a waitress asking me to hand my plate to her. Our wedding planner was very accomadating, especially when my husband and I changed our minds last minute to get married in the garden instead of the beach. I adored getting married in that garden, but getting married on the beach was part of my dream, and couples swept away did not make that option to be desired. The beach ceremony area is NOT private at all. As I watched a ceremony taking place a few days before mine, right in the middle of a traffic area for guests, I could see old men in their speedos only to be sitting 3 feet away, drinking their beer, so close to the archway, they almost seemed to be a part of the wedding. A good portion of Swept Away guests are couples getting married at their resort. Why they wouldn’t fence off a more private beach area for their ceremonies is beyond me. We had mentioned that this is why <br />we were making the switch, and they never offered us a more private area (that would have been wonderful!).
*note: splurge and buy their higher end flowers! Their basic free flowers I found unflattering, and was NOT dissapointed at all with the pre-ordered flowers I picked out for my bouquet, hair, and table setting. I also ordered some petals to be layed out in the garden pathway which I found to be a very pretty touch 🙂 Looks very pretty in the photos!
On another good note, our wedding planner was wonderful. She took the time to meet with us, was very available to us, and attended our ceremony. She came to meet me at my room before the ceremony, and escorted me to the garden. My husband and I hired an officiant since we strictly wanted an atheistic wedding, since we had noticed that in all the resorts’ related youtube posts had the same officiant using religious terms. The day of my wedding I was sick with a very bad head cold. Affordable medicine was available to me in the gift shop. The reason I caught this cold was due to visiting the piano bar at the resort with some of my wedding guests that had arrived, and the air conditoning was extremely high. To end this on a good note, the sunset dinner on the <br />beach as well as the romantic bonfire, were both magical nights that I will cherish and remember forever. The photographer was fantastic, which meant a lot to me since I am a photographer by trade.