Post # 1
Has anyone paid to use Namebirdie in the past month or so for your name change? Based upon generally positive reviews here and elsewhere I did so, but was being my usual procrastinating self and only got partway through the info entry process.
Earlier this week I went to log in so I could finish up and the website is SHUT DOWN. I just kept getting an error message and could not figure out if it was my compter or what. So I found an email address for help via some online searching and they responded quickly, saying that the company was no longer operating.<
At first I thought that really stunk and that I needed to argue for a refund, but then it occurred to me that this could be a much bigger problem – their customers entered highly-sensitive personal information via their website, and I’m not sure how we can go about making sure that it is secure and not susceptible to identity theft.
Has anyone found out what happened and/or how we can be sure that our information is secure? Or am I just being paranoid here?
Post # 3
That could definitely be an issue. Can you sign up for one of those privacy protection programs? I use one through my bank (Bank of America)…it’s not super cheap I think $13 a month but they track your credit etc and if there’s anything fishy they’ll alert you. I would suggest this since your personal info may be floating around…GL! Hopefully nothing happens!
Post # 4
Woah! That’s scary and good for you for thinking of that. I would definitely keep an eye on everything in the next few months and keep a watch out. Any records you have from the company (receipts, info, etc) would be great so you can make sure you have enough if something does happen.
Post # 5
If it were me, I would email them back and get something in writing saying that they have either completely destroyed any record they had/have of your personal information, or that your information is securely protected and get the details of how it’s protected and how you can be sure you are safe.
Post # 6
If you are still scared about ID theft and someone using your credit you can always freeze your credit. If you dont need to use your credit for anything soon it may be a good idea anyways. Basically it keeps anyone from using your credit, period… If you want to use it you have to call and have it unblocked whick can be a pain in the butt becuase you have to go through a security process, but it keeps you safe and unathorized spenders out!
Post # 7
Sorry to hear about your difficulties with Namebirdie
The Bees above gave some great advice, and I wanted to chime in and make sure you knew about our MissNowMrs giveaway:
Maybe the bad luck with Namebirdie can be turned around!
Post # 8
So does anyone know that namebirdie actually has id theft issues? Or is it al just speculation so far?
Post # 9
you could always try a 30 day free trial of a program just to monitor your credit for a month, maybe keep the program if you like it, there’s tons of them out there that are free for a month
Post # 10
Thank you everyone for your feedback!
I contacted both Namebirdie and MissNowMrs and here is what I learned:
The support person from Namebirdie was very helpful and informed me that all of the personal information in their system has been destroyed. I will of course keep an eye on things in the coming months (and would recommend anyone else who used the service do the same), but beyond that I feel pretty confident that no further action is necessary. As Miss Burgundy points out, it’s not like my personal info is not on different servers all over the place (this girl loves her Zappos).
To clarify and to mdarrah’s question, this was just speculation/concern on my part. In my history of online purchasing I’ve never had a website that I have used go out of business, and so wasn’t sure what that meant for my info.
The fact that upon visiting the now-closed website there wasn’t some kind of message to former customers was disconcerting. Especially since they didn’t just have my name/address and one credit card number but a whole host of name-change-related personal information. I strongly suggested to the Namebirdie person that they put up such a message to reassure their former customers.
MissNowMrs, for their part, made it clear that they did not buy out Namebirdie (though I got the sense that the former edged out the latter, which explains the closure) or take on their customers.
I’m sure MissNowMrs is reputable and trustworthy, but after reading more posts about the name change process, I think I’m going to stick to just doing it on my own.
Thanks again everyone for your ideas and support!
Post # 11
In case other former Namebirdie customers want to contact a representative, here is the email address that I used to contact them: "[email protected]".
When I emailed them I very quickly received a response and he was very helpful – you can see what I learned in my earlier post.
I hope this helps!
Post # 12
I was a little concerned about this too, so I did a search on google and found a lawsuit on the maryland court website that shows missnowmrs sued namebirdie. I guess that’s why their gone!! It looks like missnowmrs has sued a few companies actually…
Post # 13
I wouldn’t trust this company!!!!! Namebirdie has red flags everywhere.
I’ve seen a number of posts warning people about them. What I have been reading is that they are NOT with the BBB. I also read the couple the started Namebirdie have NO background in this business they have tried to make so many businesses work and CAN”T. Now they are divorcing and up to their neck in debt. They currently live in LA and strapped for cash. So I believe desperate times will call for desperate measures . Anyone who has used this company should watch their all accts. My source is looking into the actual names of this couple.