(Closed) Need a little encouragement–my photog is MIA

posted 9 years ago in Photos/Videos
Post # 3
Member
1276 posts
Bumble bee
  • Wedding: August 2009

I have zero advice on this one unfortunately, but I did want to express my outrage on your behalf.  That’s just plain poopy!  And it means none of us in the hive get to see your pics also…lame!

Post # 4
Member
952 posts
Busy bee
  • Wedding: September 2009

I’m sorry you’re having to deal with it! I would be STEAMING if I saw that my photographer was online doing frivilous stuff but not responding to my e-mails! It shows poor business practice.

I would contact her AGAIN and mention your frustrations. She shouldn’t have promised that your photos would be up by 7/8 if she couldn’t deliver. Does she know that you read her blog? If not, you don’t have to mention what’s going on in her life at all when you contact her. 

I would definitley leave reviews on sites like Project Wedding and Weddingwire after you get your images to warn other brides!

Good luck!

Post # 5
Member
31 posts
Newbee
  • Wedding: August 2009

I am so sorry you have to deal with this.  I am a photographer and putting myself in her shoes the only reason I can think of that maybe why she is avoiding you is that she has a lot of touch up to do on the photos. Whether it be color correcting or something else.

Although, there is no excuse for her leaving you in the dark. I would be frustrated beyond belief if I had not heard anything from her for 3 weeks. I will keep my fingers crossed for you!

Post # 6
Member
5 posts
Newbee

Did you sign a contract with her, and did it stipulate how long it would take for her to post pics – ie, is there anything you can hold her to?

 Most photogs I know, especially in the summer, seem to take at least a month, if not two if they are processing through photoshop over 500 pics…it’s tough to wait, but hopefully it will be worthwhile!

Post # 8
Member
796 posts
Busy bee
  • Wedding: April 2009

Well, I think a month is not that long to wait for your wedding pictures (assuming they ARE posted by July 20). But why on earth did she give you and your guests information saying they would be available the 8th!? My photographer did something similar, and I remember checking his web site about every 2 minutes the day he said, desperate for my pictures to show up. Could I have waited longer? Sure! But because I had been told they would be there that day, I became very impatient.

So, I don’t really have any advice, but I sympathize that this is a REALLY annoying situation. Just know that it sounds like, when they do get to you, they will be awesome and worth the wait!

Post # 9
Member
209 posts
Helper bee

Uhm…hmmm.  Just email her your deep concerns especially given that you waited months for your eSessions and STILL let her be your photog for the wedding.  Just try to email her in a professional manner.  Just don’t try to sound as if you are too impatient.  Art does, sometimes, need time to develop.

As a photographer myself, giving an exact date especially for when wedding photos come live is like shooting oneself in the foot to be honest.   Especially via flyers at the wedding itself when shooting it then!  Even though my turnaround is really fast, an exact date like that for a wedding?  That’s not good practice because it gives people a lot of hope and if you can’t meet that, than it goes downhill.  

Post # 10
Member
79 posts
Worker bee

people should be careful with twitter, facebook, etc….if you run a business or are a professional person, you really should be careful what you post….you could do great damage to yourself…like in this case

Post # 12
Member
209 posts
Helper bee

This is really peculiar.  Those are way too many excuses to give. :/  Hopefully when you do get your photos they will knock your socks off!

Who does delete their sent mail?  

Post # 13
Member
79 posts
Worker bee

well, hopefully its getting sorted for you.  just a note, always check your trash in case your email decided she was spam

Post # 15
Member
512 posts
Busy bee
  • Wedding: October 2009

Call your local new station – maybe they have a problem solvers reporter that might be able to call her & ask her for an explanation before the story airs – here in South Florida, we have Help Me Howard and Carmel on the Case. I have seen several brides on there, frustrated, because its months after the wedding and nothing. They got resolutions and the photographers were put on blast for everyone to see & not have the same thing happen to them. Just a suggestion 🙂

Post # 16
Member
52 posts
Worker bee

You’re in a tough spot. Hopefully maybe this will help with decisions in the future. A huge problem I see arising is (No offense to people if they are offended) a lot of people pick up cameras and try to start a business in their spare time and aren’t committed and don’t communicate with customers.

They tend to forget that they are still required to produce a high level product which was most of the time, already paid for.

Since you’ve paid for the services, you are entitled to them. I would call her/send her a formal written letter and being professional, state that you have attempted to contact her numerous times.

Being that you had the same problem with engagement pictures, I would say this is her tendency, and not an exception – and sympathy should be put on hold with a business dealing, especially with a wedding, since there are no "redos."

It’s not at all uncalled for to send a professional letter stating that if she doesn’t make contact with you, you will seek to be reimbursed for your costs and potentially compensated for the potential loss. I’m sorry you have to experience this, it motivates the professionals like us to do a better job and hopefully stay afloat. 

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