Post # 1
Member
314 posts
Helper bee
So I got an email today saying that my bakery is going out of business. The email basically sad that they have decided to close their shop. Then it goes on to say “Although we are no longer accepting any further orders, we will be completing all orders that are on our books. You are receiving this email to confirm that we will be completing your order as described in the contract.”
It gives a bunch of new contact info and then says “I will be in and out of this office the next two weeks clearing our shop space. We are honored to be a part of your big day and hope this news doesn’t hurt your confidence in us.”
I liked this baker a lot when I signed with her. Mainly because the cakes taste good and were reviewed really well online. But what guarantees me that she will actually show up now that her business is closed. She won’t care about negative reviews or a report to BBB. I have already paid her in full in order to get a 15% off discount. Should I stick with her? Or should I go with a different baker?
Post # 3
Member
1572 posts
Bumble bee
I say since she went out of the way to send that email to existing clients, that she is probably still going to be reliable. It’s definitely a tough call, so go with your gut feeling. It would be horrible to be left in the lurch the day of.
Post # 4
Member
6262 posts
Bee Keeper
- Wedding: August 2013 - The Liberty House
I would stick with this one. It sounds like she intends to honor the contract, so I wouldn’t get too worried just yet.
Post # 5
Member
314 posts
Helper bee
@MeiFrancis: That’s pretty much what I was thinking. I am just kind of worried about it. I wanted to make sure that I was making the right decision.
Post # 6
Member
6262 posts
Bee Keeper
- Wedding: August 2013 - The Liberty House
@bailey12: just make sure to keep in contact with her, and maybe you can get in contact with other customers whose weddings are coming up?
Post # 7
Member
314 posts
Helper bee
@MeiFrancis: Ooh I love the idea of getting into contact with other brides! Thank you!
Post # 8
Member
1513 posts
Bumble bee
it sounds like she is planning to honor your contract. i would just wonder if she was clearing out her shop, how will she make the same quality cake without that space and those resources?
Post # 9
Member
6255 posts
Bee Keeper
If you paid with credit card, you can always do a chargeback if she doesn’t show. Just in case she doesn’t, I’d definitely have a Plan B. Get the materials to dowel a cake and learn how to do it ahead of time, and then if she winds up not showing up, you could go to a local bakery (or even Whole Foods or Wal Mart) and get three white cakes of varying sizes to stack. Decorate with a few flowers you will have ordered ahead of time from your florist, or fresh fruit. It won’t be the awesome cake you ordered, but it will be a wedding cake.
Post # 10
Member
5657 posts
Bee Keeper
@EffieTrinket: +1
I would stick it out with her, it sounds like she is going to fullfill her orders and hopes people won’t cancel because the shop is closing. I would have a back up though, even if you just have a few cake stands at hand and someone buys cheese cakes last inute at costco and you put some flowers on them like Effie said, it would probably make you feel a little more at ease.
Post # 11
Member
1966 posts
Buzzing bee
I would stick with her. And definitely keep in contact just to be sure.
Post # 12
Member
2874 posts
Sugar bee
@bailey12: if you went with another baker, could you get your money back? whats the cancellation clause in your contract?