(Closed) Need Advice! Our hotel is overcharging our guests! Please Help! *long*

posted 7 years ago in Money
Post # 3
Member
678 posts
Busy bee
  • Wedding: August 2012

I worked in the hotel industry for about five years and have seen this often. Hotel rates fluctuate almost daily. The daily rate is set by the revenue manager. His primary job is to sell out the hotel. Based on projected occupation, the rates will rise and fall. Our hotel could go from $99/night-$489/night depending on what events are in town and high projected occupation. Now, when hotels form relationships with other businesses in the area, they generally sell a flat rate. Sure, there will be nights that the rate is lower than that rate. But there are also nights that it is higher. They simply sell a flat rate that is lower than the hotel nightly average. Does that make any sense? Anyway, call the hotel and ask to speak to the front office manager. Explain the situation and tell him how you feel slighted. Hotels are in the business of hospitality. You would be surprised the lengths they will go to ensure you are happy. If the FOM can’t help you, ask to speak to the revenue manager. If he can’t help you, ask to speak to the general manager. If he can’t help you, call the corporate office. Let each person know that you want the money difference refunded. Hotels are usually so busy that they’ll generally cave just to get you to go away. There is ALWAYS something they can do to adjust the rate. So give them an opportunity to rectify the problem. They’ll likely see your point and refund the difference voluntarily just to please.

Post # 4
Member
3257 posts
Sugar bee
  • Wedding: October 2011

@banana_anna: I would contact the hotel about your concerns and see what they offer before you start making demands. Maybe they will be more willing to work with you because you are the bride and they would be losing a lot more business if you were to be unsatisifed than if your one friend was unsatisfied. I would approach it confidently, but don’t start yelling and making demands the minute you get on the phone. Stand firm and start making demands if they don’t budge. I agree that the deal seems unfair to me.

Post # 5
Member
964 posts
Busy bee
  • Wedding: November 2011

I TOTALLY AGREE WITH JAYEBABY…I TOO WORK IN THE HOTEL INDUSTRY…JUST CALL THEM…ESPECIALLY IF ITS A BIG CHAIN HOTEL, THE LAST THING THEY WANT IS FOR YOU TO CALL CORPORATE…ALSO IF IT ISN’T TOO LATE TO CANCEL YOU COULD ALWAYS REBOOK AND  RENT YOUR OWN SHUTTLE BUS WITH THE DIFFERENCE THEY WOULD BE PAYING

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