(Closed) Need advice please- letter from bridal store

posted 4 years ago in Dress
Post # 2
Member
732 posts
Busy bee
  • Wedding: September 2014

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calibride22:  Yikes! I’m sorry you’re dealing with this – what a frustrating situation! What about taking the dress to an alterations shop or even a dry cleaners that does bridal alterations? Or maybe a smaller, non-chain bridal shop would be willing to help? A smaller business owner might have more flexibility. I hope you can find someone to help!

Post # 3
Member
1740 posts
Bumble bee
  • Wedding: June 2016

I would try a small, independently owned shop where the owner is probably on site and doesn’t have to answer to higher-ups in the corporation. It may help if she believes that you will ultimately do business with her (maybe bridesmaids dresses, or even repairs to the wedding dress you already have?).  

Post # 4
Member
2506 posts
Sugar bee

I really don’t understand this at all – why on earth would you get some OTHER person/business involved in a dispute?? Take some pictures of the dress and submit them as part of the claim along with a personal statement. 

Post # 6
Member
4241 posts
Honey bee

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calibride22:  I’m confused- if you didn’t get what you ordered, why don’t you return it? 

Post # 7
Member
7501 posts
Bumble Beekeeper
  • Wedding: October 2014

If the dispute is over the condition of the dress, take it to a dry cleaner that specializes in wedding dresses and ask them for an itemized estimate of what they would need to do to get the dress to the condition that was advertised. 

Post # 9
Member
868 posts
Busy bee
  • Wedding: May 2016 - Cherry Orchard

Yeah if you tell them no store wants to get involved, they’ll drop it with pics and a letter from you. I did the same thing 

Post # 10
Member
893 posts
Busy bee

I would also recommend a smaller, independent boutique where the owner is him/herself a dress expert. I went to a boutique like that near where I live and the owner did most of the bridal consultations herself and she also traveled to trunk shows and fashion shows around Europe to pick out her dresses. I feel a person in that position would be more than willing and capable to provide that letter. 

Post # 11
Member
373 posts
Helper bee
  • Wedding: November 2018 - City Hall

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ClaudiaKishi:  Thats what the dispute is for, to be able to return it and get her money back. 

Post # 12
Member
4241 posts
Honey bee

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calibride22:  That makes sense. For some reason I was assuming Etsy. I agree with Horseradish- since the damage is that it’s dirty and ripped, maybe a drycleaner can document the condition. 

Post # 13
Member
4241 posts
Honey bee

View original reply
aushi:  I realize that but (not knowing her exact situation) most places you buy stuff from have a return policy, so it seemed extreme to me to jump to a Paypal dispute.

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