Post # 1
Hi all, my wedding is coming up very soon, and I just ran into an unexpected problem with my venue. My contract includes a “top shelf open bar.” (I realize now that I should have had them specify what top shelf meant, but I never thought it would be an issue). I recently asked them to provide a list of what the open bar includes, and here’s the list they gave me:
Red Label Scotch
Bacardi Light Rum
Captain Morgan Rum
House Coffee Liqueur and Amaretto
So, obviously none of these are top shelf liquors. I’m pretty upset about that because we’re paying for a top shelf open bar so I feel that’s what they should provide, as it says in the contract. However, it’s an awkward situation. They’ve already said that people “have different definitions of top shelf,” so based on that, I don’t know how accomodating they’ll be. My wedding is also coming up pretty soon, and I don’t want it to affect the level of service if I complain about this now.
So, what would you all do in this situation? How would you handle it?
Post # 3
Wow, I feel like that is very dishonest. People think of grey goose and kettle one when you say “top shelf liquor.” Shame on them, they should know better. I’d make it very clear that you are upset about this and think that they misled you… ask if there is anything they can do.
Would it make more sense to go with non “top shelf” at this point?
Post # 4
- Wedding: January 2011 - Vintage Villas
Wow – our “top shelf” includes Patron and Grey Goose! That seems pretty dishonest of them, but it doesn’t seem like there is much you can do – especially this close to your wedding. I’m sorry! 🙁 Hopefully someone will have some good advice for you!
Post # 5
Pshew, that’s why I always go with the lower option. I’m not a drinker and I wanted something a bit above beer and wine. I would call them and re-negotiate. Tell them that based on your experience you KNOW for a fact that those liquors are not top shelf. Come on, you are a New Yorker, you know these folks are trying to scam you. If you are not good with confrontation (not that it needs to be a confrontation), you can ask your Fiance or Bridesmaid or Best Man to help you.
Post # 6
@Angela & Cardigan, that’s exactly how I feel! It’s so dishonest.
Post # 7
I would ask them to change the liquors….If they cannot I would then research some other venues and their prices on these drinks, perhaps they could then cut down the price….
Def ask if there is anything they can do to make you happy (you are the paying customer after all!) If not, tell them you are knocking down to the lower shelf bar. Since the event has not occured yet you should be able to make changes!
Post # 8
I feel like you should have asked ahead of time what the bar included (never assume anything) but they are being shady.
I’d ask if you can renegotiate the bar since it’s not what you were expected (and pay less for their “top shelf” – because I imagine if you try to sub in other liquors they’d try to charge you more).