(Closed) Need Advice – Shop Won’t Cancel My Dress!!

posted 10 years ago in Dress
Post # 3
51 posts
Worker bee
  • Wedding: October 2012

unfortunately that is how it goes.  Once ordered there is no backing out. You have plenty of time to sell it, so don’t get too worried just yet.  Try these sites to sell:

EBay, Craigslist, Once Wed, Recycled Bride, Bravo Bride, Preownedweddingdresses.com, woreitonce.com, smartbridalboutique.com, mybridalbids.com, the dresslist.com, smartbride.net, sellyourweddingdress.com, and of course on the classified section of this site =)

Post # 4
614 posts
Busy bee
  • Wedding: November 1999

I feel your pain. 

I too bought the wrong dress.   I broke down in tears at the salon and agreed that I had signed the document that I would have to pay the $2000.  But I made it clear that I did not want the dress and if I had to buy another one, I would do it elsewhere, and I would also make sure we bought the Bridesmaid or Best Man dresses elsewhere.   I bought it Jan and they told me it would be here in July. 

I listed it on all the wedding websites.  Saw a lawyer, yes I was on the hook. 

So, if you have signed something, you might be on the hook, but I would check with a local legal person.  

2 days later, the owner called me and agreed to let me out of it if I bought my next dress with them.   They charged a $300 restocking fee. I had a happy ending, but rarely does that happen.  When I was listing mine for sale, loads of other brides were in the same boat.



Post # 5
188 posts
Blushing bee
  • Wedding: November 2012

I had a very similar experience to MrsTimmy. I got caught up in the moment with my mom being with me and put a deposit down on a dress I didn’t love. I called the designer directly and they told me that they were able to cancel but it had to come from the shop owner. We agreed on a cancellation fee and a store credit- which was fine I just didn’t want the dress to be made nor did I want to pay the balance. It’s tough business the dress business. 

Post # 6
614 posts
Busy bee
  • Wedding: November 1999

@Soon2bSykes:  yes its tough…. but look at all the brides with dress regret.  It would make them nuts if they didn’t draw a line.  

On a different note, are you sure you don’t like it?   There is another post about brides showing their try on pic and their prof wedding pic.   It makes a huge difference.



Post # 7
619 posts
Busy bee
  • Wedding: April 2014

As time has gone on, I realized I am just not into this dress. I put a $250 deposit on it so I called the shop and asked to cancel it. I was told that because it had been ordered I can’t cancel – even when I told them I was canceling the wedding due to a family member being sick they told me I was responsible for the full $750 and there was a consignment shop in town.

I have to ask… ARE you cancelling the wedding or is this just a line you told them because you’re just not into the dress?

Post # 9
2536 posts
Sugar bee
  • Wedding: September 2012

Don’t think there is much you can do.  Most bridal shops have this policy.  Like a PP suggested, I would try and sell it if you dislike it that much.

Post # 10
2492 posts
Buzzing bee
  • Wedding: May 2018

@sassycleo:  well, to be clear you DID lie. Yes someone is sick but you never intended to cancel your wedding. This isn’t a white lie & it shows your character as someone willing to do anything to get her way. This is a business & there is a reason this rule is in place. Your options are:

1. Not wear the dress & buy a new one. 

2. Wear it & get over it.

3. Sell it & buy a new one. 

Stop looking for a way to bilk a small business owner. It was your choice & her onlyresponsibility was to order the dress you asked for. 

Lesson learned: sleep on a big purchase. Don’t get caught up in the moment & spend $1000 without evenlooking at the pictures. 

Post # 11
9 posts
  • Wedding: February 2013

I think everyone is right.  There’s not much you can do about it.  Unfortunately I’ve noticed that most of these stores don’t care about brides feelings.  I doubt they’ll budge on their policy.  Good luck!

Post # 13
9990 posts
Buzzing Beekeeper
  • Wedding: November 1999

Honestly, the copy labeled “Receipt” (not the little mini print out from a credit card machine, but the detail invoice) says no returns, exchanges, or refunds, and “It is our policy that all sales are final.”  They provided this to you at the time of sale.  This is how it works in the bridal gown industry; I’m sorry that it happened to you, but it’s the nature of the beast.

Post # 14
1131 posts
Bumble bee
  • Wedding: August 2011


if they told you it was going to come in August, its pretty clear that they ordered it. Search these boards for dress regret, you’ll find hundreds of brides like you who changed their mind about a wedding dress. If shops cancelled everyone’s order, they’d never make any money. I think you should wait until dress comes in and try it on again. There’s a good.chance that its really not as bad as remember right now. If you still hate it, then try to sell it online. You can look for a new dress as a sample or at a db sale. You can also look into buying a used wedding dress online.

Post # 15
619 posts
Busy bee
  • Wedding: April 2014

So let me get this straight.

You ordered a dress from the bridal shop. They gave you a receipt that says ALL SALES FINAL, NO RETURNS, REFUNDS OR EXCHANGES. Despite this you had immediate buyer’s remorse and wanted a different dress. They graciously accommodated you.

Then you had buyer’s remorse AGAIN and wanted this shop to let you cancel the SECOND dress. Even though you knew they had a no-refund policy. When they wouldn’t let you, you LIED about having to cancel your wedding.

Yeah, I have no sympathy for you and I don’t blame the shop for not accommodating you.

You know, there are brides in real trouble who legitimately have to cancel or scale back a wedding, and by lying to the dress shop you make them less sympathetic to brides who really do need a break.

Post # 16
294 posts
Helper bee
  • Wedding: September 2013

They did not lie to you, you’re twisting things to try and make the facts suit your needs. They already switched the dress once, and they ordered the 2nd dress as you requested because you’d left a deposit, it doenst matter that there is a difference in the amount, its still a substantial deposit. When shops order desses they are custom made, you understand that, right? This is why they usually only have one sample size of each dress. Why should the shop be left with a dress they may not be able to sell just because you changed your mind? This no refunds policy is absolutely standard and I am positive was clearly stated when you put down the 1st deposit. My shop told me clearly I have 24 hours to change my mind and after that it was my dress, period.

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