Post # 1
Ok Bee’s I dont post in the boards too often, but this is the time that I need some serious advice!!!
I have tried on way too many dress and none of them have been “the one”. I went to a local well known bridal shop and while the service was much better than DB I still wasn’t thrilled with the dresses.
While trying on dresses my consultant told me that the dress would not be ordered until I had placed a 50% deposit so I had time since the dresses I tried on cost a pretty penny (actually much more than I really wanted to spend).
I decided on one dress even though I wasn’t 100% on it, I guess I was caught up in the moment and I had the consultant telling me how good it looked yadda yadda yadda. When I got home I looked at the pictures my Maid/Matron of Honor took and what on earth was I thinking – sorry but it looked or I looked like CRAP in this $950 Casablanca dress. So first thing Monday morning I called the shop and told them that I am changing my mind and going with dress #2. This dress is a pretty plain rouched pickup Jasmine dress. It is a zipper up (not what I wanted, I wanted lace up) and the cost was $750 (still more than I wanted to spend considering this is my 3rd and last go at marriage).
I ordered at the end of January and received a call that my dress would be in at the end of August. As time has gone on, I realized I am just not into this dress. I put a $250 deposit on it so I called the shop and asked to cancel it. I was told that because it had been ordered I can’t cancel – even when I told them I was canceling the wedding due to a family member being sick they told me I was responsible for the full $750 and there was a consignment shop in town.
Now I am really irritated – I am now going to have a dress I just don’t love. What irritates me even more is that I was told the dress wouldn’t be ordered until I had 50 % down.
I need some advice on how to handle this situation.
Post # 3
unfortunately that is how it goes. Once ordered there is no backing out. You have plenty of time to sell it, so don’t get too worried just yet. Try these sites to sell:
EBay, Craigslist, Once Wed, Recycled Bride, Bravo Bride, Preownedweddingdresses.com, woreitonce.com, smartbridalboutique.com, mybridalbids.com, the dresslist.com, smartbride.net, sellyourweddingdress.com, and of course on the classified section of this site =)
Post # 4
I feel your pain.
I too bought the wrong dress. I broke down in tears at the salon and agreed that I had signed the document that I would have to pay the $2000. But I made it clear that I did not want the dress and if I had to buy another one, I would do it elsewhere, and I would also make sure we bought the Bridesmaid or Best Man dresses elsewhere. I bought it Jan and they told me it would be here in July.
I listed it on all the wedding websites. Saw a lawyer, yes I was on the hook.
So, if you have signed something, you might be on the hook, but I would check with a local legal person.
2 days later, the owner called me and agreed to let me out of it if I bought my next dress with them. They charged a $300 restocking fee. I had a happy ending, but rarely does that happen. When I was listing mine for sale, loads of other brides were in the same boat.
Post # 5
I had a very similar experience to MrsTimmy. I got caught up in the moment with my mom being with me and put a deposit down on a dress I didn’t love. I called the designer directly and they told me that they were able to cancel but it had to come from the shop owner. We agreed on a cancellation fee and a store credit- which was fine I just didn’t want the dress to be made nor did I want to pay the balance. It’s tough business the dress business.
Post # 6
@Soon2bSykes: yes its tough…. but look at all the brides with dress regret. It would make them nuts if they didn’t draw a line.
On a different note, are you sure you don’t like it? There is another post about brides showing their try on pic and their prof wedding pic. It makes a huge difference.
Post # 7
As time has gone on, I realized I am just not into this dress. I put a $250 deposit on it so I called the shop and asked to cancel it. I was told that because it had been ordered I can’t cancel – even when I told them I was canceling the wedding due to a family member being sick they told me I was responsible for the full $750 and there was a consignment shop in town.
I have to ask… ARE you cancelling the wedding or is this just a line you told them because you’re just not into the dress?
Post # 8
@MrsTimmy yes unfortunately I am sure I don’t like it. It honestly isn’t what I wanted. I wanted lace up this is zipper, while the bodice is ok and am really not liking the bottom.
@Over the Moon when I originally called them it was to cancel and was immediately told no. We aren’t canceling the wedding but I do honestly have a family member who has been recently diagnosed with Hodgkins, so while it isn’t 100% the truth it’s not a complete lie either.
I attached the receipt. The only thing I signed was the little credit card receipt and wasn’t given the full receipt until after that was signed and I was ready to walk out the door. Also note that the receipt your seeing is for the very first dress – can’t believe they actually sold this to me, while it was a pretty dress when I got home and really looked at the pictures it looked horrible. So the dress we are discussing is dress #2. They never sent a new receipt to me so I have nothing saying I purchased it.
What also irritates me is that my consultant told me in the dressing room, that they do not order dresses until there is 50% down on the dress. That is exactly why I put $250 down, as 50% of the second dress would be $375, so it never should have been ordered. They can’t say they ordered it to make sure I had it in enough time for the wedding because my receipt clearly states the date of my wedding of 5/18/2013.
Post # 9
Don’t think there is much you can do. Most bridal shops have this policy. Like a PP suggested, I would try and sell it if you dislike it that much.
Post # 10
@sassycleo: well, to be clear you DID lie. Yes someone is sick but you never intended to cancel your wedding. This isn’t a white lie & it shows your character as someone willing to do anything to get her way. This is a business & there is a reason this rule is in place. Your options are:
1. Not wear the dress & buy a new one.
2. Wear it & get over it.
3. Sell it & buy a new one.
Stop looking for a way to bilk a small business owner. It was your choice & her onlyresponsibility was to order the dress you asked for.
Lesson learned: sleep on a big purchase. Don’t get caught up in the moment & spend $1000 without evenlooking at the pictures.
Post # 11
I think everyone is right. There’s not much you can do about it. Unfortunately I’ve noticed that most of these stores don’t care about brides feelings. I doubt they’ll budge on their policy. Good luck!
Post # 12
@relaxedaboutit How am I bilking the small business owner when I am willing to forgo the $250 deposit and I am ok with that. That is the whole point of having a deposit which I understand with most places is nonrefundable. They in turned LIED to me because I was told that the dress was not going to be ordered until I put 50% down. Now if I went with the dress I orginially thought I was going to get that would have been $425. I did not make it hidden that I was not 100% on the first dress which is why they gave me no issue when I called two days later and changed it to dress #2. Even then the deposit for the second dress would be $375 – again I only put down $250 – so why did they order it – according to their policy it should not have been ordered. So in a sense we are both in the wrong and I understand that but to tell me I am going to be responsible for a $750 dress that should not have been ordered isn’t right either.
Post # 13
Honestly, the copy labeled “Receipt” (not the little mini print out from a credit card machine, but the detail invoice) says no returns, exchanges, or refunds, and “It is our policy that all sales are final.” They provided this to you at the time of sale. This is how it works in the bridal gown industry; I’m sorry that it happened to you, but it’s the nature of the beast.
Post # 14
if they told you it was going to come in August, its pretty clear that they ordered it. Search these boards for dress regret, you’ll find hundreds of brides like you who changed their mind about a wedding dress. If shops cancelled everyone’s order, they’d never make any money. I think you should wait until dress comes in and try it on again. There’s a good.chance that its really not as bad as remember right now. If you still hate it, then try to sell it online. You can look for a new dress as a sample or at a db sale. You can also look into buying a used wedding dress online.
Post # 15
So let me get this straight.
You ordered a dress from the bridal shop. They gave you a receipt that says ALL SALES FINAL, NO RETURNS, REFUNDS OR EXCHANGES. Despite this you had immediate buyer’s remorse and wanted a different dress. They graciously accommodated you.
Then you had buyer’s remorse AGAIN and wanted this shop to let you cancel the SECOND dress. Even though you knew they had a no-refund policy. When they wouldn’t let you, you LIED about having to cancel your wedding.
Yeah, I have no sympathy for you and I don’t blame the shop for not accommodating you.
You know, there are brides in real trouble who legitimately have to cancel or scale back a wedding, and by lying to the dress shop you make them less sympathetic to brides who really do need a break.
Post # 16
They did not lie to you, you’re twisting things to try and make the facts suit your needs. They already switched the dress once, and they ordered the 2nd dress as you requested because you’d left a deposit, it doenst matter that there is a difference in the amount, its still a substantial deposit. When shops order desses they are custom made, you understand that, right? This is why they usually only have one sample size of each dress. Why should the shop be left with a dress they may not be able to sell just because you changed your mind? This no refunds policy is absolutely standard and I am positive was clearly stated when you put down the 1st deposit. My shop told me clearly I have 24 hours to change my mind and after that it was my dress, period.