(Closed) Need Advice – Shop Won’t Cancel My Dress!!

posted 10 years ago in Dress
Post # 18
Member
619 posts
Busy bee
  • Wedding: April 2014

@sassycleo:  Really? They didn’t give you a piece of paper that says:

It is our policy that all sales are final.

There will be no return, exchange, store credit, or refund of merchandise.

?

Post # 19
Member
1131 posts
Bumble bee
  • Wedding: August 2011

@sassycleo:  

but it IS clearly stated on your receipt. They already went above and beyond by letting you change the dress once even though their policy is no exchanges. It doesn’t even say anything about the dress being ordered, so technically, even is they hadn’t ordered the dress, you still wouldn’t be allowed to cancel.

Post # 20
Member
294 posts
Helper bee
  • Wedding: September 2013

@sassycleo:  I dont believe they didnt tell you, its even printed right on the reciept that you got when you left the deposit for the 1st dress!!! In fact I’d bet money that when you cancelled the 1st dress and ordered the 2nd one they also would have reitterated that it is not their policy to cancel and that the 2nd dress is final. They probably went out of their way to make that clear so you didnt come back and cancel on them and 2nd time. This is STANDARD operating policy for all dress shops, they go out of their way to make it very very clear specifically because so many brides flip flop or have regrets.

Post # 21
Member
1549 posts
Bumble bee
  • Wedding: September 2013

I cant get over the fact that you used a family member’s illness to get out of buying a wedding dress. Such poor taste.

And yes, you are on the hook. There’s nothing you can do.

Post # 22
Member
3189 posts
Sugar bee
  • Wedding: September 2011

Do you know how long it takes to order a wedding dress? Your dress would never be here on time for an August wedding if they hadn’t ordered it by now. And I think it’s pretty wrong to use your sick relative as an excuse to get out of paying for the dress – trying to use their cancer to save you some money is awful. It’s pretty expected that dress places have the policy about no refunds, it’s also expected that they have to order your dress 6-8 months in advance to get it in time for your wedding and alterations. I ahd luck selling my first dress that I had regret over on oncewed, hope you do too.

Post # 23
Member
619 posts
Busy bee
  • Wedding: April 2014

@Wonderstruck:  Her wedding is next May (2013). It sounds like she went dress shopping WAY too early and was never serious about buying something.

Post # 24
Member
2203 posts
Buzzing bee
  • Wedding: June 2014

@ohmybears48:  This. I think I’d be more worried about karma than a wedding dress. That is disgusting. 

Post # 26
Member
619 posts
Busy bee
  • Wedding: April 2014

@sassycleo:  No one attacked you or called you a horrible person. Some of us did call you out on your behavior, yes. But I don’t see any personal attacks in this thread.

There’s nothing you can do besides try to resell the dress when it comes in. You’ve gotten great advice on this thread. The shop has an all-sales-final policy and you were on notice of it. Whatever they told you about when they would order the dress is irrelevant.

ETA: Another option that just occurred to me would be to take your dress to a seamstress when it arrives and have them replace the zipper with a corset back.

Post # 27
Member
8499 posts
Bumble Beekeeper
  • Wedding: August 2012

Maybe I’m confused, but why would you put money down if you didn’t want them to order it…? Regardless of the amount, it seems really odd to give them a down payment and not expect them to order the dress. I’m sorry this happened but generally you can’t change your mind after the deposit is made.

Post # 29
Member
3189 posts
Sugar bee
  • Wedding: September 2011

@sassycleo:   You used the word ‘horrible’ like three times in your post like youa re quoting someone, and that would be a personal attack, but no one used that word. Plenty of people did say they think it’s awful to say something like that and to sue your relative’s illness to get your money back, but I think that is true. I know it’s easy to get defensive when a lot of people are telling you your actions were wrong, but usually if a lot of bees are telling me I’m saying something wrong or mean I stop and consider their point, if that any people agree they’re usually at least partially right.

I did not realize your wedding was so far away, but I’m sorry there is not anything you can do. If you refuse to pay they could take you to small claims court over it if they really wanted to – because the part the sale being final is on the receipt, and I bet it’s on your paperwork too, but even if they said they wouldn’t order it without half the money, unless it’s in writing that doesn’t do you any good. Sorry you’re spending money on something you don’t want anymore, that’s the hard way to learn a super important lesson in wedding planning – get everything in writing! Lots of bees learn that one the hard way, unfortunately.

But I would give the dress some serious thought before you do anything since this is the second dress you’re changing your mind on. Dress regret is somewhat normal, I had it (but just once, loved my second dress), but I think it’s really important to keep in mind that a picture of a sample dress on a non-professional camera is never going to do justice to how awesome the dress looks in person!

Post # 30
Member
1733 posts
Bumble bee
  • Wedding: November 2011

I don’t think you’re a horrible person at all. I had dress regret and even though the receipt said final sale they allowed me to exchange for = or greater value. It was DB and they tend to be more lenient. I don’t really have advice except its always good to go in and be as kind & thankful as possible to the people. If you go in with “you did this” or “didn’t tell me x” then they are going to be a lot less likely to accommodate you.

Post # 31
Member
32 posts
Newbee
  • Wedding: April 2012

I was in a similiar situation – but you kind of know with bridal stores (especially small boutiques) that once the order is in its nearly impossible to cancel it. I sucked it up, kicked myself over the mistake, picked up the dress and moved on.

I agree with @arielle – sometimes if you go in with a good attitude they can work with you. I know a bridal shop that is “Dress regret proof” if you order something and you hate it within a couple of weeks they will cancel and let you use the deposit towards another dress in the store.

If all else fails, try selling the dress to at least recoup some of what you spent for it.

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