(Closed) :/ need advice — venue issues

posted 6 years ago in Venue
Post # 3
Member
2651 posts
Sugar bee
  • Wedding: May 2016

It depends on how bad you want that venue. After a week I would be calling non stop untill I spoke to someone, but I work at a wedding venue and sometimes you just need to be obnoxious. Where is the venue located?

Post # 4
Member
5428 posts
Bee Keeper

If they’re giving you the brush off with emails, can you talk with someone on the phone instead? Get some concrete answers? If they don’t want to do that, they are wasting YOUR time.

Post # 6
Member
2651 posts
Sugar bee
  • Wedding: May 2016

@sunshineintheheart:   Your next step would then to speak the general manager of the place. Inform him/her of awc lack of interest in your attempt to book them for your wedding and tell him that should this issue not be resolved, you will take your business elce where. 

Post # 9
Member
2651 posts
Sugar bee
  • Wedding: May 2016

@sunshineintheheart:  I promise I’m not disappearing, but I’m starting to fall asleep.I’ll tsb out this and post in the. Morning.:)

Post # 10
Member
11273 posts
Sugar Beekeeper
  • Wedding: April 2012

i planned our entire wedding from out of country in less than 6 months and had no problems.  it was all done by emails and phone calls. 

i would speak to someone else, like a manager, at this venue and let them know that you want to book this venue but are having second thoughts due to the lack of response.  are you even still considering this venue?  i wouldn’t book any other services/vendors until your venue is solidly reserved. 

Post # 11
Member
587 posts
Busy bee
  • Wedding: October 2013

I’m planning a wedding in the states from Asia as well, so I totally feel your pain. My wedding is a lot bigger but not huge, 125 guests. I hired a planner and I am SO HAPPY. I kept my budget the same and it’s the planner’s job to squeeze her own fee into that budget. I know it’s different because a budget for 125 in NYC is probably a lot bigger than a budget for 30 people in Georgia so you may have to pay up for it. I also have an unresponsive venue and there is NO WAY I would use them if my planners didn’t happen to have a good relationship with them and already do 4 weddings there – total coincidence. Even if your wedding is small, a lot of thought is going to go into it and if they dont care about your money NOW, they especially won’t care later. I’d really pick something else or just hire a planner to stay on their asses!! (Also, I think a planner will cost a lotttt less in Georgia than in NYC so it’s worth looking into)

Post # 13
Member
515 posts
Busy bee
  • Wedding: September 2012

I feel your pain. I’m planning from overseas, too, and I have had non-stop problems dealing with vendors not answering emails and phone calls and just ignoring my questions. If you have any family or friends in the area, try to enlist them to deal directly with the vendors. My venue kept blowing me off until I had my mom and sister go down there in person to see the place and negotiate a contract. And apparently they’ve been able to get all the answers I couldn’t get. If you don’t have someone who can help you, considering moving on to another venue or possibly hiring an outside wedding coordinator who will deal with the venue on your behalf. And definitely complain to the management. I’m sure they would want to know that their staff is turning away customers.

Post # 15
Member
587 posts
Busy bee
  • Wedding: October 2013

@sunshineintheheart:  I’m in Singapore for the time being. Actually visiting Toyko in December. Can’t wait for the cool weather!

If you’re really set on this venue, look into a planner. It might be really affordable, you never know. They will take care of everything and you won’t have to worry about chasing the staff. It’s really a huge relief. The time difference is such a pain!!!

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