- 3 years ago
My job isn’t great. It started out pretty good, but it’s become very uncomfortable. In the beginning, we had to take a test to become certified in the program we work in. The original rule from my company, was that if you failed the certification the three times that require you be sent back for retraining, you couldn’t hack it and you would be let go. However, they did not follow through with that. It led to a lot of people being here who weren’t competent in their work, and had failed the test several times originally. The company that owns the system for our project has a high turnover (most don’t last to 5 years), and is full of young and inexperienced college grads. As a result, each team’s support was different. For example, I learned a lot about one particular area, because one of my support guys is a rare veteran and had a lot of knowledge in that area, but many others did not and their build was wrong and problematic.
When we were going “live” with the new program, we were all inexperienced and stressed, working unpaid overtime (12 hour shifts Mon-Sun), weekends, traveling and spending weeks at a time hours away from home. It led to a lot of tension. Some coworkers who have been in this area/field longer (though with a different system) felt they had seniority and others should be responsible for their work. I’m younger than most here (I’m 28) and I look young, and people took advantage of that. I’m soft spoken and have always been a work horse who wouldn’t miss a deadline for anything. Now, I’ve been in the field for 3 years, have grown a lot in my own self confidence, I’m married and have a family I want to spend time with outside of work – all this has led to me being less of a doormat willing to do others’ work. Plus I’ve always had an issue with incompetence – which is rampant here.
We’ve had a lot of people leave, but this work is very specialized, depending on what system you support and what the surrounding hospitals use. As a result, most who have left have moved states to get their jobs, which I’m unable to do with DH’s job, our house, and our family being in state.
All this to say that I recently took on ownership of a new application, among the many others I already own and manage. As a result, many other applications have tried to say I’m responsible for updating things relating to their build. It’s common here for people to try and pass on ownership of their tasks, and typically those who are loudest and been here longest can get away with it. Management doesn’t care as long as we get it done and meet deadlines. Very just fend for yourself. One team and user in particular was very insistent that I should own something we don’t typically update. They were loud about it through email, and very insistent. I’d already given in previously due to time constraints and not wanting to delay a deadline. I called them, hoping to be able to convey that I wasn’t trying to be difficult, but each team had tried to say I was responsible for setting things I’d never set, so though they were only requesting one item every time, it adds up when added to the other items every other team had requested. On the phone she muttered to her manager (her friend who just got promoted) that she was about to “pop me.” When I said, “Excuse me?” She said she had said she was saying she was “about to go postal.” She repeatedly asked if I was going to set it or not, and said that I was difficult to work with and everyone knew I was difficult, she was very loud, interrupting me, etc. I lost it a little myself, and said that that was unprofessional, thank you, and I hung up (she just said I was difficult again).
Now, I don’t know what to do. I can’t leave this job (as much as I’d like to) until I find another one that isn’t hours away. My immediate manager who I’d feel comfortable bringing this up to is on PTO. Ther person above her hasn’t been my manager long and is a man, and I worry that talking about it I’ll become emotional. I also don’t want to have something set up where I have to sit across from the person who said these things to me. I’d like to avoid them as much as possible.
I don’t know what to do. A part of me feels like maybe I am difficult. Maybe in a job you have to just do what everyone else wants you to do in addition to your own work; I know I’ve done that in the past, I’m just less willing to do it here with the low pay, low raises, and lack of promotions. I know that someone has complained to my former manager before, because that was the only ding I got in my last eval. My manager said I’m experienced in the system, but I need to listen to others, even if I know it won’t work so it looks like I’m open to suggestions and input.