Post # 1
Long story short-we found a woman from the next town over that is starting her event planning business. She was offering free day of wedding coordinator services so she could get her portfolio up. We met with her in April and she was late for the meeting…about 30 minutes. She said she had a “bridal emergency” with another bride. So anyways, we meet with her and it’s fine. I wasn’t crazy about her but I figured she was free so whatever.( And yes, of course we were planning to give her a large tip as compensation).
I am VERY organized and planned everything down to the minute. Our wedding is in 4 weeks and last weekend we invited her to the venue to check it out as she had never been there before. Well, she never showed up. I texted her when we got there to let her know we were inside, and about 30 minutes later I got an email. She said she had a family emergency and was in the hospital and would like to meet another time.
So now she is calling and emailing me trying to set up an appointment. I feel like at this point I don’t really need her servives. She’s never been to the venue, is unreliable, and I am afraid she’ll just cause more confusion than help.
What do you think? Give her a final chance or cut our losses?
Post # 3
what work has she done for you so far?
Post # 4
- Wedding: September 2014 - Lodge
Has she helped you out in any other way? Or were those the only times you met/talked to her?
Post # 5
@Ellebot: Nothing! But I didnt really expect much since she is really just supposed to be there on the day of making sure everything is going as it’s supposed to. but now I am afraid she will just cause more confusion than help.
Post # 6
Ya we have only met with her once.
So I guess I have my decision. Now I need to figure out what to tell her in the email, other than “thanks but no thanks”.
Post # 7
I’m not sure what you needed her for to begin with. If you feel like you don’t need her, just write her an email saying that while you thought her services would be useful before, you’ve realized that you have everything taken care of and that her services won’t be necessary any longer at this time and you appreciate the energy and effort she’s expended thus far (although, clearly, it’s been none).
Post # 8
@Bostongrl25: i always thought an event planner was the one who looks for venues, caterers, decorations, etc, and organizes for you to meet with them
if you’re the one organizing, her hanging around seems kind of pointless
Post # 9
@futuremrsk18: We had originally thought it would be helpful because our venue is the type of place that we have to provide everything down to table cloths and tables. It doesn’t include anything. So we have a lot of different vendors coming in and I thought it would be nice to have a contact there directing everyone while I was getting ready. But now it seems that everything is set and in place.
your wording is good though. I will use that..thanks 🙂
Post # 10
I would just be honest and tell her that you aren’t going to be needing her services because 1. she is unreliable and 2. she hasn’t been involved in the planning process so her presence isn’t required.
I think she needs to hear these things from a client, bluntly, so she’ll realize her faults and get her act together for the next bride she has.
Post # 11
- Wedding: July 2012 - Baltimore Museum of Industry
You may still want to have someone as DOC- maybe a family friend? I ended up with my Mom’s friend helping out- with 4 different vendors coming to the venue, I wanted someone there in case the cake didn’t show up on time- she had a binder with all the contacts and numbers.
Post # 12
She didn’t do anything FOR you so far… so I don’t really think you hired her? So I would kindly mention that you don’t need her, because you did all the work already.
Post # 13
Haha! I had the same thing happen with my DOC (she cancelled two of our pre-wedding meetings SUPER last-minute, one for a “childcare emergency” and the other because she was in the hospital with kidney stones).
Unfortunately, we’d already given her a $200 deposit, and we’re going through her to rent tables, chairs, linens, etc., and she’s doing our flowers. I gave her one more chance, and she came through, but I’m still extremely wary of her reliability.
So basically, you should be glad you didn’t pay her anything!
Post # 14
I agree with seabunny. She needs to know that she’s made some mistakes so that she can understand the changes she’s going to need to make to be successful.
Perhaps you could put in something like “While I appreciate your good intentions, your unreliability has made me uneasy about leaving the co-ordination of our wedding to you.” ?
If I were going into business for myself, I’d want to know when I’m screwing up.
Post # 15
Ok the bridal emergency one sucks, since she really shouldn’t ever be putting a client above another client.
The family emergency is completely understandable, give the girl a break, at least she is clearly trying to set up another time to meet. Firing her for a relative being in the hospital or herself being the one their, is heartless and wrong.
You aren’t paying her, she’s a DOC not a wedding planner, and she’s new to the game and you knew that when hiring her. You had to know that there was no way a brand spanking new DOC offering free services to startup her portfolio is going to not make mistakes or be 100% perfect.
I thought the job of the DOC or day of co-ordinator was to organize everything the day of the wedding, vendors showing up, directing guests where to go and when, etc. I’m not sure what you were expecting out of this girl, sounds like maybe you expected a wedding planner from a DOC.
Post # 16
- Wedding: August 2012 - Historic Lougheed House
This is what I would write in the email:
Dear _________ (her name) of ______ (company name),
This letter is to inform you that I will no longer require your services as a day of coordinator for my wedding on October___, 2012.
Your lateness, absence and disregard for venue appointments is troublesome. As a wedding coordinator, you needed to be there. Unfortunately you were not, and this has cost you a client. As a DOC, you should be punctual and prepared. You were not.
Side note: DO NOT give in to this lady. She will ruin your day, and make everything more stressful.
Can you find another DOC in time?