- 4 years ago
Calling all HR and management experienced bees! I need help. I am admittedly not great with dealing with people or coworkers. I am the type of person that likes to be left alone in the office to focus on my work. And I like things to be done in a very particular and organized fashion. I got a promotion awhile ago that involves me overseeing a few ‘departments’ (more like roles, company is small so most people wear different hats. I’m in charge of making sure tasks x y and z are done, plus training and supervising the people who do them).
We recently hired someone to work under me that had a great résumé, was awesome and knowledgable in interviews, and whose references totally checked out. She wanted a salary higher than what we posted for the position, and my boss caved and gave it to her since she looked so awesome. I’ll call this person Sally.
The other person in this is ‘Megan’. Who is generally an awful employee, puts off or farms out everything she can, and lies to cover up her mistakes. Megan has a very strange relationship with the owner which I won’t even get into. But long story short I have no say in getting rid of her. All I can do is ask that functions of her that affect my department get taken away from her.
So it turns out Sally is not great at taking notes or retaining information. I’m constantly telling her the same things over and over. She gets stressed really easily. And when she’s stressed out she makes a lot of minor diligence errors. Recently a ‘minor diligence error’ of hers (on a project she took over from Megan) turned into a snowball of inventory problems I can’t figure out how fix. She once shipped a very important document to the totally wrong company because she wasn’t paying attention. She was also supposed to be sending a specific report to Megan weekly, and wasn’t doing that.
I confronted Sally yesterday about her diligence issues and all she would say was ‘well Megan hasn’t trained me properly’. This is true, Megan is notorious for only giving half the information needed on a project then playing stupid when it blows up. BUT the issues I have with Sally have nothing to do with what Megan trained her on. She knows to double check her work. She knows what the core process flow is for order processing, even if Megan properly trained her on this account the mistake Sally made still would have happened. Sally then said ‘oh well Megan knows where to pull the report from why can’t she do it herself!’ Because you were asked to do it.
So short story long. How do I manage an employee who makes a lot of minor mistakes? I can’t check things for her all the time. How do I tell her I’m tired of repeating the same instructions over and over? How do I tell her she needs to take more responsibility when she doesn’t do something as instructed? I’ve tried just blatantly saying these to her, and that’s when I’m met with a wall of excuses stated above.
I’m hesitant to let her go because I’ve already invested so much into her. And I feel guilty since she left a stable job to come here, and is the sole breadwinner for her family.