Post # 1
I’ve been having a few concerns about the wedding planner/ consultant I hired. She’s supposed to help me find locations to get married, caterers, budget planning, finding hotels for guests to stay, etc.
Well, sometimes, she’s unreachable for weeks on end. When I call her work I only get voicemail and the messages are left unanswered. I understand that July/ August are busy times for wedding planners, but after three weeks of no communication, I am getting annoyed.
My fiance and I had just reserved our reception location, and I wanted to make progress on finding a caterer. Well, I had sent her an email asking her to coordinate with three different companies to get estimates for cost (I gave her all the details she needed), also I’m currently deployed, so I can’t do it well myself, and that’s what I’m paying her $2700 to do. And I asked her to check out a photographer I had already priced out, I wanted her opinion. Well it’s been not quite a month since I sent her the original email, I’ve only recieved one email back from her, that was last Friday, which she said she was out of town and she’d have something to me by Sunday (which was a week ago).
When I asked her for different reception locations, she kept on suggesting a place my fiance and I didn’t like. She hasn’t offered much in the thoughts of budget help or guidelines to reserve hotel rooms since most of our guests are going to be from out of town.
From my initial consultation with her, it seems that she’s not doing a good job. If she keepsn on being delinquent, I’m almost willing to fire her. I’m getting really annoyed, but I don’t want to be over dramatic, since I know she has other brides that she’s working with. I’d like other people’s thoughts
Post # 3
oh my god, I could have written that exact post. My coordinator is HORRIBLE at communicating with me. I just had to send her an email that was like “Hello? are you alive? Can you answer me?” I still haven’t gotten her to send me the photographers contract and it’s 2 months till the wedding! And I have had to tell her several times about aspects of the wedding we have already discussed. Does she not keep a file of this info?
Have you put a deposit down yet? Is there a manager you can call? and I would (and will probably have to at some point) put a spin on it like your concerned about the wedding planner because you haven’t heard, is everything ok? Instead of calling and sounding like “crazy demanding bride”. I feel like brides have to tiptoe around to not get labelled a bridezilla. Like wanting a location or caterer or photographer is such an outrageous request.
I don’t have any great advice for you but wanted to let you know you aren’t alone, I am super annoyed at my coordinator too. And don’t feel bad that she has other brides – YOU are one of those brides and the least she could do is email you back. Good luck!
Post # 4
If I were you – I’d fire her.
I work in the industry, and the golden rule is that you should treat every bride like she is your ONLY bride. June – August is an extremely busy time for us, so cutting her a little slack should be expected. However, if she’s completely ignoring your communications and requests, I would personally find it very hard to trust her with the biggest day of your life!
Good Luck!! 🙂
Post # 5
I would fire her now while you still have a lot of time to get someone else. I talked to my planner at least a few times a week all through my year and a half engagement and more like everyday closer to the wedding. I definitely felt like I was her priority (even though I know she had tons of other brides.) That’s what a good planner should do. You’re paying someone to do a job for you and you deserve someone who is willing to do it and be available to you. It is also a warning sign that she kept pushing a venue you didn’t like. Cut her loose now. A planner is supposed to take (most of) the stress of wedding planning away, not create more!
Post # 6
I would definitely contact a manager if there is one and seriously consider firing her. There are some bad warning signs. My vendors all have in the contracts that they will respond within 48-72 hours (or the next business day) and they do. I would also be worried about the fact that she kept pushing a venue after you and your fiance had told her that you did not like it. I think you should try to address these issues not, before you it’s too late.
Post # 7
Thank you everyone for your comments, when I get back in the states, I’m going to try and have a heart to heart conversation with her. The bad thing is, if I fire her, I lose $1700 (since I was required to pay half the fee up front) – and I lose all that I paid if I fire her.
If anyone else has comments, I’d appreciate more thoughts, especially from current consultants.
Post # 8
If possible, go directly to your coordinators boss and explain to her why you’re canceling. You fulfilled your obligation by paying half of the fee upfront, and at this point, she has not fulfilled hers. I would insist on getting your deposit back.
I’ve been a coordinator for a few years now, and I personally cannot imagine ever treating a bride like she has treated you! Dont be afraid to speak up!! 🙂
Post # 9
would you rather lose 1700 or would you rather lose your wedding?
Post # 10
I am an event designer and I am appalled by her behavior. I am really very sorry that you are going through this. I would fire her and explain to her why you’ve fired her. It is utterly unacceptable for her to give you no contact. I am extremely accessible to my brides and everyone has blackberries and can respond, even if it’s simply a I’ll have to get back to you. What area are you located in? I may have a colleague that can help you. You may also want to ask your caterer or venue if they recommend anyone. They usually have a list of vendors that can assist you.
Post # 11
Actually, you have an argument to get your deposit back. An essential part of her job is to respond to you and communicate with you regarding your wedding. If she fails to do that, she has breached her contract with you and is not entitled to keep your full deposit (although she is entitled to keep a portion of it if she has done some work). If she doesn’t come around after your heart to heart, I would demand your deposit back. If she refuses, you can take her to small claims court. The statute of limitations on contract claims is usually about 6 years, so you will have plenty of time to start an action once you return from your deployment.
Post # 12
My fiance and I are getting married in Minneapolis/ Saint Paul, Minnesota. I’m not from the area, neither is my fiance. We chose that city so it was close to our families. I’m stationed at Fort Hood, TX. So I had to anticipate a “destination” wedding and a wedding planner/ consultant would be needed.
Now the first step to trying to find the business’s boss is to try and get them to answer my phone calls. Although I know there are others at the workplace because the day of the wedding coordination peice she’d have around 4-6 assistants.
In finding a new consultant, almost any destination planner would work for me, since I do a fair amount of research online anyway. I’d just want one that will be there on the day of the wedding to do some stuff so my family doesn’t have to. Also, to give advice on the budget, help verify vendors are good quality vendors, help try to negotiate lower prices, etc.
Post # 13
If it were me she’d be very fired and I would be demanding my money back. That’s appalling that she won’t even communicate with you and when she does it’s the same info you have already been over!
Post # 14
@peaches_skittles: i’ll keep my eyes and ears open.
I just reread and saw that you were getting married in minnesota not texas….
I just sent you a pm. I feel awful that you are going through all of this on top of being deployed….