(Closed) Need help/opinions…interesting bill from leasing office

posted 5 years ago in The Lounge
Post # 4
135 posts
Blushing bee

I would fight the mileage. They did not disclose that to you over the phone so they just can’t add it to the bill later. You can problaby report them to the better business bureau. 

Post # 6
175 posts
Blushing bee
  • Wedding: October 2015 - Star Spangled Banner Flag House Museum

You should absolutely continue to fight this!  Being quoted $60 only to receive a bill for quadruple that amount is ridiculous. Even them “reducing” the fee to $180 is still THREE TIMES over what they quoted you. What does is say about non-emergency calls in your lease?  Does it mention mileage when it mentions the charge for the non-emergency fee? I would not pay this and would continue to escalate the calls/letters (the regional manager, district manager, etc.) until you get the answer you are satisfied with. Good luck!

Post # 7
3305 posts
Sugar bee

Keep fighting. They quoted $60. With no mention of any additional extras! Tell them you are happy to pay the $60, but not for the rest of the $200+ that they have charged you, since you would not have gone through with it if they had of originally quoted $200+

Post # 8
47206 posts
Honey Beekeeper
  • Wedding: November 1999

If they quoted $60/hr, it’s pretty standard for repairmen and maintenance people to charge from the time they leave their shop until the time they get back (or get to their next appointment). It was your DH’s responsibility to clarify when the clock started and stopped ticking.

Given that they didn’t mention the mileage, you could dispute that, but that amount is the smallest part of the bill.

Post # 9
9042 posts
Buzzing Beekeeper

M.Alana:  What does it say in your rental contract about non-emergency call outs? 

Post # 12
217 posts
Helper bee
  • Wedding: September 2015

I would definitely fight this. That is some BS that your maintenance people live so far away. It was Christmas so if you can get in down to around $100 then I’d just say lesson learned, but they should be honoring what they said on the phone! I’m guessing he got annoyed driving over and decided he’d take the leisurely route and charge you for it.

Post # 14
684 posts
Busy bee

M.Alana:  I agree definitely fight this. $60 approximately is not the same as $203. seems like they are trying to rip you off.

Did you sign anything when the maintenance guy came?

Post # 15
2969 posts
Sugar bee
  • Wedding: September 2014

They are not allowed to do that. I was a property manager for years and a call such as that one was $75 including the service call and the first half an hour of labor and we ALWAYS told the customer ahead of time what was being charged AND we made them sign a work order invoice and would leave a copy of that invoice with them. This wasn’t just for key situations/lockouts- same went for other maintenance issues. In the future make sure that something in writing is always left with you.

We did not charge our customers for travel time and mileage- Service charges are a flat rate and supposed to be given to you up front unless there is a specific arrangement made in advance that you agreed to. That is insane and probably illegal. I would not pay this bill and I would demand to escalate the situation to the next person until someone makes this right. You were quoted $60 so the only additional charges on there should be a sales tax if applicable. My guess is that the maintenance worker is charging your management company for his time (which how would he prove it if the company is closed?) and they passed that amount onto you rather than arguing this bill on your behalf.

  • This reply was modified 4 years, 10 months ago by  MissJulianna.

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