- 5 years ago
Hello! I am in need of insight/opinions, etc on this bill I received from my apartments leasing office today. Here’s the back story. My Darling Husband and I live away from our family and friends…on Christmas Day we decided that we would suprise them by coming to visit early (we were not planning on going until the weekend). We packed up and went to get in the car. I was standing at our back door, and asked my Darling Husband to toss me the keys so I could lock up…and they kind of got away from him and landed on our upstairs neighbors patio…..and they weren’t home. ( and we did not have our spare key) We decided to stay home since no one knew we were coming anyways, and we didn’t want to call the emergency maintenance number on Christmas day. We left a note on the door of our neighbor and hoped they’d get home by the morning.
Well, the next morning they weren’t home….so we called the maintenance number, hoping they’d be open since it was a Friday. We got an answer, and he said they weren’t technically open, and because this was a non-emergency it would cost us about $60 for him to come out there to get our keys. Ok, we could handle that. It took him about an hour to get out to our place and about 5 minutes for him to unlock our neighbors door, walk thru their apartment , and retrieve our keys. And then he left. We got on the road to see our friends and family, and everyone got a pretty good laugh about our failed attempt to suprise everyone. Now, almost a month later we get a bill in the mail…..for $252.06. I am blown away.
The break down is this:
retieve keys off deck- QUANTITY: 2.25hrs RATE: $90.25 TOTAL: $203.06
mileage- QUANTITY: 98 miles RATE:$0.50 TOTAL: $49.00
I have a few problems with this bill. The person that we spoke to quoted us at $60. He never stated we would have to pay for mileage or for the time that it would take for him to get to our place and back (I’m assuming that’s why we are getting charge for 2.25 hours, as the actual time he was at our place was 5-10 minutes) and for that matter, he never told us he was an hour away. if we had been quoted anywhere near this amount, we would not have had him come out. We would have either waited for our neighbors to get home or go out and buy a ladder and retrieve the keys ourselves.
I’m also wondering why our maintenance people live so far away, so we have no choice but to pay the hourly rate for them to get to our place and back home in the unfortunate event that we have a non-emergency but “oh shit- we’re screwed” incident. I totally get that it was our fault…and if I were the maintenance guy, I probably would have been a little annoyed. It was a silly, silly thing that happened (I can’t believe Darling Husband managed to overshoot by that much lol) but I also can’t believe this is costing us $252! We can dispute it in writing, and I plan to do that. The main point I plan to make, is that we were quoted $60 and if we had been quoted the actual price, we would have declined services.
Bees, what are your thoughts? I’ve gotten opinions from friends and family, and they of course think it’s ridiculous. But, I wanted some unbiased opinions here. Anyone who has any ideas how this works as far as the break down of the bill- is it normal to pay an hourly rate for his time to get out to our place and back? Ugh, I’m just so frustrated that this little incident is costing us so much!