Post # 1
Ok so heres the story…Close friends of the family are doing our photography and dj…the husband and wife do photography and the husband also has a dj company. Their son will be the dj for our wedding. We met with them before the summer and they said they would email us a contract. The summer went by and no contract. So about a month ago I emailed the woman on facebook and said we were getting close to the wedding and wanted to know if they needed a down payment and if she could get the contract to me. Ok no problem. Still no contract. Called her on the phone last week…I need your info for the venue ok sure and we will send you the contract…still no contract. My fiance wants me to call them and tell them if we dont get it within a week that we will find someone else! We only have about 4 months left to the wedding. I understand they have other jobs, but this is business. We have seen their work and like it and they are friends of the family and I dont want to get nasty. What do I do?! HELP! Thanks hive.
PS I was just asked at work if I know a dj for our work Christmas party…so I figure I can call them to ask them a price for that and say hey btw still waiting for a contract!!!
Post # 3
I think your plan to ask them for a contract or you have to book someone else is a good one but frankly, I’d be a bit concerned about even using them at this point since you’ve followed up with them so much already, to no avail. How can you be assured they will treat your actual event with more urgency / attention than this? Most vendors are anxious to get to contract because that helps guarantee their future income (at least in part).
If you feel like you really want to use them I’d reach out to them and say, “Look, I have ANOTHER job for you but if I don’t get that contract you’ll be losing out on both events.” Maybe more sweetly worded than that but you get the gist.
I’m so sorry this is happening to you! Needless stress….I hope it gets resolved soon!
Post # 4
I don’t think it’s “getting nasty” to let them know that if you don’t get a contract you’ll be making other plans. You need to have some kind of confirmation that they are going to provide the agreed upon services!
beIt sounds like they either don’t really want to do it or just aren’t taking your business seriously b/c you’re a family friend. Personally, I think they should take a family friend’s business even MORE seriously than just a regular customer, but oh well.
You don’t have to be rude about it, you can just matter-of-factly say: Haven’t heard from you, we need to confirm and get a contract for your services. Please get the contract to me or we are going to go another way, hope all is well.
Don’t risk these major services on a fear of being rude when they’re the ones being rude to you. Good luck!
Post # 5
When I called them last week I asked her if everything was ok and just wanted to make sure plans were going as followed and if they had a contract for us and who would be our dj. She said she was sorry that work had been busy and she usually tries to get it together while she is at work. So now that it’s been another week since then what do I say this time that if we dont have a contract by next week we will be looking into other vendors?
Post # 6
And thanks ladies! Yeah I would think a nice down payment would be nice for the holidays for them! I wish this went better because they are good friends of the family. GRR!
Post # 7
Vendors who don’t respond when you’re trying to PAY them make me VERY nervous. You need to be firm but pleasant (since they’re friends of the family). Politely remind them that you are a customer just like everyone else.
At this point, I would seriously look into some non-friendors. These people are unreliable and are not taking this contract seriously. If they get upset, they’ll get over it. It’s not worth walking on eggshells just to avoid hurting a friend of the family who is treating you poorly on your wedding (or any day!). If you’re worried about your family being upset by you going with other vendors, just explain the situation to them. You’ve been diligent; you’ve done your job. It’s the DJ/photog who has not. I think that will be clear to any reasonable person.
If you want to give them another chance though, I suggest you get firm. Send them an email and say something along the lines of how you have a looooooong to-do list and you really want to get this aspect of the wedding checked off that list. Let them know that you have rec’d contracts from all of your other vendors & that you’ve given yourself a deadline of X date to have all the rest of the contracts, including theirs. Or, another way to do it – if they’re friends of YOUR family, tell them that your FI’s family is getting anxious and has set up apptmnts with & rec’d contracts from other DJs, but you realllly want to go with them, so please get the contract in ASAP. Vice versa if they’re friends of FI’s family – blame your family. 😉