Post # 1
Hello bees! This is my first post after stocking this site forever 🙂 It took a nightmare to get me to post!
I took my ring to have the center stone set and it is terrible work in my opinion. I don’t know what to do. I’m scared to take it back because they clearly think they did a good job if they gave it to me, right? The stone is too big for the head and I told the sales lady but she said they could probably make it work. I went in asking for a custom head and halo then she told me she thought it would be fine to just set the stone. So it is crooked and the prongs are what I would call smeared and not straight.
Also, asked for sizing beads which I also don’t think look very good compared to what I have seen here. Just wanted to get advice and opinions from you all!
Here’s a link to what it should look like: https://www.jamesallen.com/mobile/complete-ring/?r=54770&d=2598359&&km_source=google&km_medium=cpc&km_term=40229242292&km_campaign=678941895&km_keyword=&km_adid=148343922401&km_account=shoppingdesignerengagementrings&gclid=CjwKEAjwq5LHBRCN0YLf9-GyywYSJAAhOw6m8uAdYQscMRAmSekfgKbxu5CWsz0Ar6rJ3m2lzhEelRoC8QTw_wcB
Post # 2
Compared to the JA picture, the prongs look a bit more flat(?), less rounded. And like a shallow V, whereas the JA one looks like a deeper V. I haven’t seen sizing beads in person, but those also look like they may be a little flat too. It’s a beautiful ring though and I hope they can make it perfect for you!
Post # 3
First of all the ring is beautiful! It’s not obvious to me from the pictures you posted that anything is wrong, but if the stone is truly too small for the head I would absolutely not wear it because you’re in danger of losing the stone or breaking the head. It seems like they weren’t qualified to do the work but tried to talk you into doing less work so they could get the commission. I’m sure they knew it wasn’t done right. I’d ask for my money back and take it elsewhere (even if they won’t refund you).
Post # 4
- Wedding: October 2015 - Ruby Princess
It looks absolutely perfect to me.
This is the second post like this I’ve read tonight.
I think both of y’all should make a gratitude list before you go to bed tonight.
Let’s start appreciating what we have.
Post # 5
The prongs look chunky and hand carved. I would absolutely take it back. When I blow up the photo in another tab I see what you’re talking about. When we request certain mounts or specialty prongs [like claws, double prongs etc] sometimes they have to be adjusted that’s all. You just need a little fine tuning. Get what you want and make sure it’s perfect, don’t be afraid to speak up. Good luck 🙂
Post # 6
This is one didn’t load. These are the two prongs that are smushed and crooked. These is space between the other three pairs but none are are the same.
Post # 7
I agree. The stone is just too large so they tried bending the prongs out and setting the stone all the way on the bottom of the head. Not sure if you can see but one prong the stone it above the groove that the edge should touch and on the other three it is touching so the stone if tilted to one side. Sorry the photos are better!
thank you! I wasn’t sure if I should ask them to fix it or just ask for a refund. This store came with any great recommendations so I am confused about the quality of the service I received. Wondering if there are two jewelers at the local or someone retired recently.
thank you! I just expected it to look like the ring I took in with a center stone finally so when she handed me this it was a huge let down. I had to clean it myself as the metal was dark and not polished. I think I will be asking for a refund and proof of work for the next person.
Post # 8
it’s your ring and you will be looking at it every day- you have every right to want it to look perfect to your eye. I can see what you’re talking about with the prongs, and on top of that it looks like your stone is on a tilt. I don’t think it’s ungrateful or an overreaction to want your stone to be set properly. With the way they’ve set it (prongs uneven, stone not fitting tight into the grooves of the prongs, set on an angle, etc), you not only have to worry about it not looking right but also the possibility of the stone coming loose in the future. I agree that you should take it back and point out what you’re seeing so your jeweller can make it right. Good luck bee!
Post # 10
Post # 11
I think I see what you mean about the prongs being crooked. IMO, your Fiance spent a good amount of $ on the ring and having it set, they need to fix it or re-do it.
Post # 12
Those are not sizing beads. I think they are called sizing bumps or something. They are just a different style basically. The prongs I’d complain about. Too fat and smooshed. You are right.
Post # 13
I’m confused, why is the head too small for the diamond? How’d that happen? Every setting I’ve ordered from JA, they ask for the diamond measurements if they didn’t also sell me the stone?
Changing out the head and adding a halo to a ring that intricate w/all that pave seems like very hard work. I wouldn’t expect just any jeweler to be able to do that…
I’m just confused how you ended up with a $4K+ setting that has a head too small for your stone.
The prongs look bad, I agree. I’d take it somewhere else and have it neatened. Asking the same jeweler to re-do it is like asking a stylist who gave you a terrible hair cut to fix it. I wouldn’t trust them to be able to do it properly:(
Post # 14
Looks gorgeous but the prongs look off somehow. See if they can replace them? Plus I agree if it truly is the wrong size for the stone, you could lose the stone have them double check. I would call JA, they are pretty reputable they should make it right.
Post # 15
In the first photo, the setting looks waaaay off. There’s a huge gap between the stone and prong on the right side. Also (on the right), the prong seems to barely cover the stone, which isn’t even set into the notched part of the prong. The left side is just the opposite, with the stone set too deep. Unless I’m just viewing it from an odd angle, the stone also looks crooked. I would take it back and have the entire ring re-made, replaced, or refunded. The mounting does not look safe.