(Closed) Need some quick advice: apologies

posted 4 years ago in The Lounge
Post # 2
Member
1414 posts
Bumble bee
  • Wedding: December 1969

gingerkitten :  Say nothing today. Have a good meeting. But in the future adopt a policy in which you charge an added fee for long distance services or you charge an hourly fee when people are delayed! Make it so its for everyone in how that gets expressed in the future and not singling out your tardy man today!

Post # 4
Member
671 posts
Busy bee
  • Wedding: September 2016

I would just not say “it’s ok” when he apologizes. Just ignore the apology and get down to business. You don’t have to accept his apology but it’s not your place to parent him or teach him manners. 

Post # 5
Member
2680 posts
Sugar bee
  • Wedding: September 2014

gingerkitten :  that’s annoying. Unfortunately, I think it’s just the nature of your job though. I’m in sales and I would hate to guess how much of my time is spent waiting to meet with my clients. I’ve gotten very adept at killing time online…probably 90% of my Facebook/Instagram/weddingbee time is when I am sitting in a client’s office waiting to meet. You could say something but you risk offending him and losing a client. In my case I really can’t say anything and just have to suck it up and smile. 

Post # 7
Member
1450 posts
Bumble bee
  • Wedding: May 2016 - St. John\'s Lutheran Church

Instead of saying “That’s all right,” be like, “Thank you for apologizing.” Low-key polite shade is the best shade.

Post # 8
Member
9340 posts
Buzzing Beekeeper

marriedtopizza :  +1. Something like “Thanks much, I appreciate the apology” would work. 

Post # 9
Member
7432 posts
Busy Beekeeper
  • Wedding: October 2014

Has he been late before? If not, the tactful response is to say nothing, and extend your client the courtesy of assuming he was the victim of circumstances beyond his control. Everyone runs late now and then. If it’s not a habit, then don’t even acknowledge it. Next time he books an appointment with you, let him know you have a set-in-stone end time and that should get the message across that a pattern of lateness won’t work, without you being too blunt.

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