(Closed) Need to vent about unresponsive vendors

posted 5 years ago in Logistics
Post # 3
Member
1274 posts
Bumble bee

Ugh. That is SUPER frustrating. We are re-planning our wedding after cancelling our original wedding plans. I am with you on vendor frustration. I’ve been emailing around to find out prices and information about reception venues and I keep getting general info blasts with a “Let me know if we can schedule you in for a tour of our venue” or no response at all.

I mean, I want to know what your prices are like before I come in, if it’s way out of my budget I’m not going to waste my time or yours. Why don’t they understand that? 

ALSO – stale cupcakes?? What were they thinking!!? I wonder if perhaps they forgot about your appointment until last minute so they served day old ones? 

Post # 4
Member
1399 posts
Bumble bee
  • Wedding: July 2013

@kmarie719:  that totally frustrates me, too. i want to give you money! lots of it! no? not your thing? my bad…  thought this was a business.

Post # 5
Member
3969 posts
Honey bee
  • Wedding: September 2014

I’ve used the contact form on one vendor’s website to ask about general pricing and stuff, and it’s been over a month, so I resent it, but still nothing! I’m going to try to call now (we’re not in a rush to book but still) but I don’t understand why I don’t even receive something generic back!

Post # 6
Member
1548 posts
Bumble bee
  • Wedding: November 1999

I feel the same way! I met with the in-house florist for our venue in October and still haven’t received a quote!! I understand that it may take a few days or even a week or 2 to put it together, but its been 2 months now!! I keep following up with her, and she responds that she’s working on it, but still nothing!!

Post # 7
Member
4014 posts
Honey bee
  • Wedding: October 2013

Jeez, I totally know what you mean! I feel like I have to chase people down just to give them my money! Its beyond frustrating! I have been trying to get a hold of a DJ that my planner recommended. Heard from him last Monday, I replied, then replied again last Friday and I still haven’t heard back from him?! I also now have an Officient who has called me twice in the last 2 days acting like she has never spoken to me before though she told me last month that she was booked on our date?! I guess she is confused and didnt write down who I was?

Gawd. I just want to finish booking our vendors so I can work on the fun DIY stuff! I’m making our cupcakes for the wedding, but I would be totally peeved if we went to a tasting and the cupcakes were stale, I mean COME ON!!

Post # 8
Member
1902 posts
Buzzing bee
  • Wedding: July 2012

I totally feel you on this! If I hadn’t had prior experience with my photographer, I wouldn’t be considering them at all! I’ve been emailing one of them back and forth for months and only just gotten to the point where we’ve booked our date (less than six months to go).

Post # 9
Member
934 posts
Busy bee
  • Wedding: April 2013

Totally understand what you mean. I don’t know if it is because I’m getting married in a small town or what, but our vendors are totally unresponsive sometimes. They like us and want to work with us….they just won’t call/email us back! I get that they are busy, but man…it is nerve wracking when you don’t hear from someone for 2 months! Our caterer didn’t even want to take our deposit – they said it wasn’t the way they normally worked, and that we could give them money in March. It’s bizarre. I’ve stopped emailing and calling, and now I just get my Fiance to go visit vendors in person. 

My sad wedding planning story though is that we actually wanted to book our favourite restaurant for our reception. It was our dream. We went to the restaurant and actually spoke, face to face, with the owner and she gave us her card. I emailed her, called her and left voicemails and never heard back. My Fiance tried calling her and left her voicemails – nothing. We called the restaurant and they said she had to do the booking. I guess she didn’t want to give up a saturday night for a wedding reception! But I wish she had just communicated that. 

Post # 10
Member
1079 posts
Bumble bee
  • Wedding: June 2013

Ugh!  I went through this when I was booking our photographer and it was supremely frustrating.  I ended up going with someone who was responsive.

Post # 11
Member
79 posts
Worker bee

I’ve had SO many unresponsive vendors it’s ridiculous. I met with a caterer who seemed pretty awesome, and said she would send me a quote based on our discussion. A week went by, nothing. So, I emailed her back to make sure I wasn’t missing anything and she said she would send it soon. That was back in August/September, and I never got anything from her. Obviously, I booked with someone else. However, she is also super difficult to get a hold of. It usually takes 2-3 emails/voicemails to get a response.

I also had some venue coordinators who promised to email that didn’t. I don’t understand how this is a good business practice. If you’re busy, just shoot me an email and apologize for the delay and let me know you’re working on whatever the question is. At least I’ll know that I haven’t been forgotten.

 

Post # 12
Member
1110 posts
Bumble bee
  • Wedding: October 2013

Couldn’t agree with you more, it so so frustrating!  When we were looking for a venue we ran into this a lot.  We considered having our wedding at a northern lodge, but so many of them were unresponsive, and combined with other reasons, it was a factor in not going that route.  I would hate to end up in a situation where there are final planning aspects and I can’t get a hold of someone from the venue!

Also I contacted a local golf course that holds weddings and banquets, and never once got a response from them.  However, they seem to have put me on their mail-out list, because I have received at least 5 emails in the past month about specials on golf rounds for next year!  Yeeesh.

The venue we ended up choosing is one where the wedding planner is extremely easy to reach and responds very promptly.

Post # 13
Member
43 posts
Newbee
  • Wedding: July 2013

Just saw this… and I have to agree.

I haven’t received a response from about 80% of the vendors I’ve contacted since August. That includes caterers, venues, ALL of the 7 photographers, hair and makeup artists, ALL of the 8 florists, as well as a ton of officiants, too! The only thing I have “done” is my dress. I only have a limited number of vendors to work with now, since I’m not getting any other responses no matter how repetative my requests are. It’s ridiculous.

Post # 14
Member
7904 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

I gave up on email and web communication with most vendors pretty early on. Seriously, the worst were the online forms. I HATE using the phone, but I learned that these people have so much going on that you often have to call to get attention until right before your wedding (when you will be at the top of their list and center on their radar).

Post # 15
Member
668 posts
Busy bee
  • Wedding: April 2013

I went through this with our caterer. At first, he was really good at responding quickly to all of my emails. Then a week would go by without a response. Then two weeks. I didn’t want to seem too pushy but finally I said something along the lines of “I am starting to get a little concerned because if it’s not going to work out I will need to start looking for another vendor as our date is coming up in a few months” That seemed to do the trick! He sent his sincere apologies stating that he reads all emails immediately but had to attend to more pressing matters and was waiting for a moment to reply to me. Everything has been great since then.

Just try to keep in perspective that these vendors (probably) have other weddings and events going on that they need to deal with the last minute details. I can sort of understand the fact that they don’t have the same urgency for your wedding which is still months or a year away.

Still though…. how hard it is to send a freakin email saying “It was great meeting you, we’ll be sending a quote shortly” SOMETHING!

Post # 16
Member
3240 posts
Sugar bee
  • Wedding: September 2013

yes! I’m going back into the market for a planner. I was impressed with this one lady’s website and the fact that she also offered rentals so I sent her a fairly detailed email and requested a quote. She replied within a day or so, letting me know that she didn’t think I should have a welcome party AND a rehearsal because it wasn’t “economical.” I took offense to that because we planned our budget carefully and we are not by any means having a wedding outside our means. I considered it a bad sign that she felt so free to share her unsolicited opinion. And at any rate, if I had to choose between entertaining my guests and hiring her…guess what I’d pick, lol. After all that, it is now three days beyond the date she promised to send her quote. I’m pretty sure I won’t be involving her in my wedding. 

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