- 4 years ago
Hello, I recently purchased a wedding set from moissaniteco after doing (what I thought was) a lot of research here and elsewhere.
I ordered my ring on 8/5 and have been obsessively checking the status of my ring several times a day. Last night I was on the website and I noticed that in the returns policy it states that rings above a size 8 (I ordered 8.25)are considered a special order and are not eligible for returns. I’m sure I’m going to love my ring but what in the off chance that I don’t love it? I paid $2,500 for something I have never seen in real life and to be honest I’m not very comfortable with that. (If I were to return it, I’d definitely just want an exchange.)
I sent them an email right away voicing my concern and while usually they are super quick to give a response, I haven’t heard back from them. Also, guess what? My order shipped this morning.
Has anyone else ever dealt with a situation like this and what was the outcome? I really want to love moissaniteco!!