(Closed) nightmare bridal salon…well, close enough :(

posted 7 years ago in Dress
Post # 4
Member
1870 posts
Buzzing bee
  • Wedding: June 2012

It depends on how long you have to wait. I would see what happens next time… If everything is perfect then no worries, if there is something else I might ask to refund some of the cost of alterations. Do you have a veil? Maybe they will add that in for your trouble??

I know you went out of your way for your appointment but you still have a lot of time to get the dress altered the way you want it. Don’t stress too much! I am sure it will be beautiful!

 

Post # 5
Member
4755 posts
Honey bee
  • Wedding: May 2012

You can ask… but be prepared to be turned down.

I think you should call the salon and ask to speak with the store manager, or supervisor. Calmly, and politely explain the issue, state facts only, leave emotion out of it.

 

Say explicitly things like this: I was unhappy with the tone the consultant took. I am glad the salon is paying for the mistake however I am still unsatisified with my experience at this salon. I would just like to make it clear that I am unhappy with my dress experience at your store. I am wondering if there is something the salon would be willing to do to amend this situation and restore my satisfaction… she might say yeah, she might say no but I don’t think you’re going to get anything for free, but maybe you can suggest that you need an accessory like veil or hair stuff and they give you a discount on the item.

Things like that show you’re level headed and not super crazy emotional and demanding. They may or may not offer you something, but I don’t think you should fight it, because technically they are paying to correct their mistakes.

 

Goodluck.

Post # 7
Member
4755 posts
Honey bee
  • Wedding: May 2012

Call tomorrow, or the next day. After you’ve calmed. Explain how unsatisfied and unhappy you are without being angry at HER. If you can manage that your complaint will be heard and not dismissed. (by her, I mean you need to speak to the manager or store owner) if it’s a chain store? ask to speak to their supervisor

Post # 8
Member
2440 posts
Buzzing bee
  • Wedding: March 2012

I wouldn’t ask for anything else.  It was a mistake, people make mistakes, and they are paying to fix it.  You already reported to the manager how you were feeling about the treatment you got there and the problem is being resolved. Unless something else happens I would probably just let it go.

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