Post # 1
I thought I my dress would me in my posession right now, but it’s not. The bridal salon messed up. It’s not as bad as some horror stories I’ve heard on the bee, but it still makes me sad and angry! I paid $150 to have it custom hallow to hem so I wouldn’t have to have the delicate lace hemmed. When I tried it on today, it was about an inch too long. The consultant tried to tell be it was because the crinoline needed to be steamed. I don’t think so. So after 45 minutes, we think decided to have it sent back to the manufacturer to be altered. They aren’t going to remake it, but they will be the ones to alter it. The bridal salon did not own up to the mistake, but they did say that it wasn’t the manufacturer’s fault. It was made exactly to the measurements that were sent in. It was those measurements that were wrong. The consultant was so rude to me, which didn’t help the situation at all. I have not been very happy with my experience there. I wasn’t pleased with my experience from the moment I walked in the door when I was searching for dresses, but they had a huge selection and I just happened to find my dream dress. I should have walked out the door and found it somewhere else, but they pressured me into saying “yes” right there on the spot. Anyway, they are going to pay for all this mix up, but part of me thinks I should try to argue for something else too. The salon is 2 1/2 hours away from my house, so I don’t want to ask them to include alterations. Would you make them include something else, or would you just be happy that they are (hopefully) going to fix the problem without charging me?
Post # 4
It depends on how long you have to wait. I would see what happens next time… If everything is perfect then no worries, if there is something else I might ask to refund some of the cost of alterations. Do you have a veil? Maybe they will add that in for your trouble??
I know you went out of your way for your appointment but you still have a lot of time to get the dress altered the way you want it. Don’t stress too much! I am sure it will be beautiful!
Post # 5
You can ask… but be prepared to be turned down.
I think you should call the salon and ask to speak with the store manager, or supervisor. Calmly, and politely explain the issue, state facts only, leave emotion out of it.
Say explicitly things like this: I was unhappy with the tone the consultant took. I am glad the salon is paying for the mistake however I am still unsatisified with my experience at this salon. I would just like to make it clear that I am unhappy with my dress experience at your store. I am wondering if there is something the salon would be willing to do to amend this situation and restore my satisfaction… she might say yeah, she might say no but I don’t think you’re going to get anything for free, but maybe you can suggest that you need an accessory like veil or hair stuff and they give you a discount on the item.
Things like that show you’re level headed and not super crazy emotional and demanding. They may or may not offer you something, but I don’t think you should fight it, because technically they are paying to correct their mistakes.
Post # 6
Thanks for your opinions. I think what upsets me is that I paid extra to have this done so I wouldn’t have to have my dress hemmed, and now I still have to get it hemmed. I am also worried that they won’t get it back to me in time. I’m not getting it altered there, so I still have to have time to drive back down there to get it and take it to my seamstress. I am also very disappointed by how I have been treated there, especially today. The consultant was very rude to me, and she seemed like she just wanted to try to cover up the mistakes and shove me out the door. She acted like I was causing the trouble and I was the problem. The manager did come out, and she was very nice. Of course, my Maid/Matron of Honor did tell her that the consultant was being extremely rude. I’m just upset about it, and the more I think about it, the angrier I get.
Sorry about the vent, but thanks for listening. Well, reading. 🙂
Post # 7
Call tomorrow, or the next day. After you’ve calmed. Explain how unsatisfied and unhappy you are without being angry at HER. If you can manage that your complaint will be heard and not dismissed. (by her, I mean you need to speak to the manager or store owner) if it’s a chain store? ask to speak to their supervisor
Post # 8
I wouldn’t ask for anything else. It was a mistake, people make mistakes, and they are paying to fix it. You already reported to the manager how you were feeling about the treatment you got there and the problem is being resolved. Unless something else happens I would probably just let it go.