Post # 1
Sigh… I am venting.. first of all, love this site! Second of all, here is my problem…
We looked around and didn’t want to spend a fortune on a wedding cake, so we found this very nice lady through her business website,local, working out of her home, and when we met her for the taste testing, she was really prepared, had a great presentation, her samples were delicious, and she had a great price! ~$400 for a cake for 200.
She sent a sample picture (not done herself I believe but taken from a website) – and says this is what your cake will look like… and I really liked it! (Of course we had given her few details we wanted extra on there) – we sent her the intial deposit (~$120) in which she cashed. This was all done by March. I emailed and called and left a VM her mid-June and asked if we could change our estimate for numbers (we had more ppl than thought). No response. I emailed/called again between mid June and end of June. Nothing!
Finally, I get a “text” back from her saying she was in an accident and she was sorry and she will call me on Tuesday (July 5th) when she gets out. I felt bad then, and was understanding. Tuesday she didn’t call, but I let it go since she seems to be going through a lot. Now it is end of July, my wedding is less than 4 weeks away.. no response from her. I called/emailed/texted. I left VM saying “please, just call or text me saying letting me know!”
Also – her website has been disabled…. I’m not sure what I can do? I can probably find someone else (a friend of a friend) who will hopefully get me a good deal.. but what should I do with this lady,…just let it go and swallow the $120? I just don’t understand that even if she is going through things.. she could just let me know so I can find someone else??? At this point.. I don’t know if she is doing my cake, if she can or cannot, and I don’t want to find someone else..and then she calls me two weeks before..Yes I am doing your cake and you owe me the rest of the $$.
Ugh! Wedding stress!!! : )
Post # 3
I would call, leave her a vm saying you’ve found someone else who can do your cake and, since you haven’t heard back from her in over a month, you were hoping to talk to her today. If she doesn’t call back in 24 hours, call again and let her know you won’t be needing her services, and find someone else.
Unfortunately most deposits are non-refundable, so you’re probably out that $120. Did you sign a contract with her?
Post # 4
I think you probably lost that $120. I’d def find someone else because that seems pretty shady. Of course if you get bored you can always continue harrassing her and maybe get a portion of your money back.
Post # 5
Honestly, if she has been that non-responsive, I would be worried if that she would not be able to deliver the agree upon cake the day of the wedding. While I am sure she is a nice women, it doesn’t sound like she really knows how to run a business. If you don’t have an contract, I would go after the money. If you have a contract, your deposit is probably nonrefundable. Either way, I would definitely look for someone else.
Post # 6
That is probably what I will do – I said on the VM to respond by August 2nd (Monday) and if I don’t hear from her, I will find someone else. Yes, I did sign a contract so I assumed the money is lost…and that part doesn’t hurt so much as the principle… I mean.. it’s just so wrong!!
Well.. I will keep posting until this thing is resolved, either I hear from her, or I find someone else… she seemed so nice!
Post # 7
I think you’ve been more than patient with her and were very accommodating to give her til August 2nd. But, in the meantime, I’d start pursuing your second option.
Post # 8
I think that I would just write off the deposit money and go find another bakery ASAP. Then leave her a voicemail and let her know that you’ve chosen to go with someone else.
I had this same type of shady behavior from my rental company for the plates, silverware, chairs. As it turns out they shorted us items, delivered items un-clean and then had the nerve to charge us for missing items and un-clean items. I have gone round and round with them and my credit card company. I would hate for something like this to happen to anyone else.
So… the moral is… if you already have bad service with a vendor then you will get bad service!
Post # 9
I’m just wondering… how is this legal? It makes me think that some vendors and places…(especially local ones) – could just take your money? I mean.. usually its the right amount where we all are like.. well, just write it off, it sucks but nothing we can do about it.. I read so many postings where people have had bad service/business… and they just write it off. I could start a website, meet with “clients”, ooze them with charm,.. take their deposit of 300/less and than nothing! And they probably will be like… well, its not enough to sue them over.. so I guess we are just screwed and find someone else and pay them money…
I just don’t understand people sometimes!
Post # 10
It’s just so messed up that your contract is non-refundable even if she disappears into thin air and never produces an actual product. That is really hard to wrap my head around.
Just to keep your sanity I would go find someone else. I did this with my dress and teh second I found another one the first one suddenly appeared (long story, but negligent bridal salon). So either way I was set with a backup, but ended up with the real dress.
Post # 11
First, cancel the check. If she wants the deposit she can call you to arrange a meeting – tell her you lost your checkbook and had all checks cancelled. I would proceed with finding another person to be your vendor.
Post # 12
Find a different vendor asap. No deal is worth that headache and it is extremely important that your vendors be professional and have timely responses. If someone doesn’t and they can’t be bothered to communicate in a timely, professional manner, they are not worth your hard earned money.
Post # 13
I agree, find another vendor ASAP!!! But legally you can get your deposit back. If it were me, I would show up at her house and knock on her door and talk to her about it (she’s clearly avoiding you). If she is unable to follow through with the verbal contract of making you a cake then you deserve your deposit back. Some deposits are non-refundable, meaning that if you (the customer) change your mind you can’t have your deposit back. It DOESN’T mean that if the business person decides they cannot follow through with the agreement that they don’t have to give you your money back (or else that would be a super easy way to make a living… taking deposits from people and saying “oops, sorry… changed my mind!”). If she refuses to give you your deposit back I would tell her you are going to file a police report and then ask her if she changed her mind at all about giving you your deposit back. If she still won’t give it back, take her to small claims court! It’s worth it! You deserve your money back!!!!! I had a landlord that unlawfully kept my security deposit two years ago and I STILL regret not taking her to small claims court just to prove a point. People take advantage of other people and get away with it every day. Sad.
Post # 14
can you personally go into see her?? I think she needs to explain herself!
Post # 15
I was thinking about this situation… I think it would be bad to let her know you are booking another cake person because then it’s YOU who has backed out of the agreement (and thus she can rightfully keep your deposit). I still think you should get another cake person, just don’t let the first cake lady know you went ahead and booked someone else. Act like you’re still planning on having her do your cake and make her admit that she cannot/will not bake it… then you 100% deserve your deposit back by law.