- 3 years ago
- Wedding: May 2014
I booked a photo booth in September 2013 for my May 2014 wedding. It was a promotional deal which required me to pay in full, $527.44. I used my American Express.
Two months or so before the wedding, I filled out their “booth kit” online, which included all information on the venue, set up time, contacts, etc. My husband designed a logo for our photo strips and emailed it. We didn’t get a response back to either, and had to call to make sure they were received. My husband spoke to the owner a few times and he assured us he got our emails and would be there. I made sure to also pass on my coordinator’s cell number and email as I would be pretty much unreachable the whole weekend (no Verizon service in the desert), but she would be with me the whole time.
The day of the wedding, no photo booth. My coordinator reached out multiple times and got no answer. Nothing in my emails or messages the next day (Sunday) either. I like to have a paper trail, so I emailed him by replying to my confirmation/receipt email back from September and said that you failed to show, please refund me the amount below immediately. He responded pretty quickly and apologized, acknowledged that no one showed up and said he would be crediting my American Express the full amount in 3-5 business days.
10 business days later, nothing. I emailed him again to no response. I called and no one answered. At this point, I reached out to American Express and had them open up a dispute. The first rep I spoke to said that it was past their 60 day period and there was nothing they could do. I called back and spoke to a different person, and explained that I had an email from him admitting that he failed to provide services and would be refunding me. She was able to push the dispute through for me and I submitted the email trail as a supporting document.
That was June 11<sup>th</sup>. This morning I got a letter from American Express saying that he has not responded to any inquiries, and since he is only required to keep accounting records for the past 6 months – there’s nothing they can do.
Before I booked this company, there were only a few Yelp reviews, but they were all positive. I’ve since gone back and there has been a flurry of negative reviews stemming from the beginning of this year, and unfortunately I’m not the first person he’s done this to. Most people probably give up out of frustration, and he’s somehow able to continue this scam. The only things I have in my defense are the email trail, and the contract I signed.
What are my options at this point? What would you do? Has anyone experienced anything like this?