Post # 1
So, I’m pretty annoyed at one of my biggest vendors — the department that handles weddings at the resort where we’re having our ceremony and reception. At first the contact woman was pretty responsive and informative, but in the last month and a half it’s completely dropped off. I don’t know if I’m being too demanding (after all, our wedding is in June of 2010), but the information I’ve asked for is related to booking other vendors, and my meetings with other vendors — lighting, deejay equipment, DOC duties vs. what the resort handles, etc. I’ve told her this, too, so it’s not like I’m just asking random questions that could conceivably be answered much later. Her average response time has been 2+ weeks for the last few emails I’ve sent her. I’ve sent follow-up emails, but she doesn’t respond to those either. I know I should call her, but I really prefer having things in writing and having a “paper trail” of everything that’s been said and agreed to.
I’m also nervous because I feel like this is bad sign of things to come. I know that a lot of people end up with unresponsive vendors — I’m wondering if anyone has ever had a conversation (polite and professional, of course) with a vendor about their unresponsiveness, and how did you go about it? I know this kind of conversation shouldn’t make things worse, but I worry that it might and dealing with her will be even more annoying than it’s been. Do you think that it’s because our wedding date is still 10 months away (but it still seems unprofessional to not even respond within 2 weeks?)? Any advice or thoughts would be great!
Post # 3
You should do what I do. Let your fi deal with it!
Post # 4
It may be because your wedding isnt until June next year and shes finishing up with wedding season this year but it is still rude of her to take that long to respond. I am just like you, I would much rather email someone to have a paper trail and not a he said-she said situation. Maybe you can email her and ask when you should be contacting her with your questions and vendor information since you dont want to be a bother if its not necessary. It doesnt have to be true but maybe it will make her feel bad and realize she has not be treating you well. Worse comes to worse, you can always ask to speak to her supervisor. Good luck!!!
Post # 5
Lol artbee! My Fiance is very laidback and is all about giving people the benefit of the doubt to the extreme (maybe she’s just reallllly busy, we DO have 10 months before our wedding, etc. — all could be true, but not hearing back for over 2 weeks after several emails is kinda ridiculous!) so that wouldn’t work too well.
Naangel, I like your suggestion! Hopefully she gets it!
Post # 6
in any situation, i’m always nervous when i don’t hear back from vendors right away. it makes me wonder “what if i need to get a hold of you the day of.. “
Post # 7
I’m sort of in the same situation:
On site coordinator has dropped off the face of the earth
I’d love to hear more feedback!
Post # 8
I think it’s good set up expectations from both sides of the table and I don’t think it is too late to do that with this person.
I like e-mails better too. I would communicate that with her upfront.
Sometimes you will need to call. You can always call and then type up what you discussed and e-mail that to the person asking them to confirm what you had discussed? (I do that at work a lot). I know that’s more work, but you need peace of mind.
I think asking her to respond within 48 hours, is not unreasonable. Even if she can’t answer everything right then, she can let you know she is working on it. I asked my catering manager the 2nd time we met (when we were signing the contract), how long I should expect for a reply from e-mail. She said she can get to it within 24 hours, and she has totally followed through.
Be upfront and give her reasonable expectations.
Ask who you can contact if she is on vacation?
Hope this helps.