(Closed) Nonresponsive photographer HELP!

posted 10 years ago in Photos/Videos
Post # 3
2292 posts
Buzzing bee
  • Wedding: July 2008

I assume that you have copies of your emails, and have been documenting when and how you have tried to contact the photographer?  At this point, I think I would send him a certified letter discussing what you’ve done, and what his responses have been, and letting him know that if you don’t hear from him within some reasonable time frame (2 weeks or 10 days or something like that) you’ll be filing a claim against him.  In Washington, you can recover up to $4000 in small claims court.  If you have written him checks for much more than $4000, you probably want to get a lawyer.  It’s too bad to have to do something like that, but if he won’t return your calls or emails it’s a better way to get his attention than camping on his doorstep.  And 5 months after your wedding with not even the proofs isn’t late, it’s ridiculous.  With digital photography, you should have gotten your unretouched proofs within the month.

Post # 4
350 posts
Helper bee
  • Wedding: July 2009

Jaime4, I think at this point it’s time to break out the big guns.  If your photos are 3 months late and the photographer is not returning your calls, I would leave the photographer one more message, saying this:

"Hi Photographer, this is Jaime4.  I’ve left several messages over the past couple of months.  Listen, I really hate to do this, but my photos are now 3 months overdue, you haven’t returned my recent phone calls, and I don’t know what else to do.  If you do not return this call within a week, I am planning to report Photography Company to the Better Business Bureau.  When you call, I expect you to have a firm date by which I will receive my photos.  I hope to hear from you soon."

Then, if they don’t call back within a week with a firm plan of action for getting your photos to you, follow through and file a report with the local BBB. 

Also, if you have any family members or friends who are lawyers, ask them if they have any advice.  If you signed a contract with the photographer, you may have some legal recourse. 

One more thing: don’t be afraid to be a b*tch here.   Your photographer will probably say you’re overreacting and they’ve just been SO busy and give you some sob story.  Don’t let them make you feel guilty!  Harden your heart and be absolutely merciless: tell them you’ve heard nothing but excuses from them and you do not think it’s unreasonable of you to expect them to fulfill the terms of the contract you signed.  

Post # 5
90 posts
Worker bee
  • Wedding: May 2000

Hi Jaime,

Sorry to hear you haven’t received your photos. There is no excuse for non-responsiveness! Suzanno is right. Send a certified, non-emotional letter (facts only), then promptly follow up with small claims court if you have to.  It’s fine to report to the BBB, but they really can’t do anything to help. Filing a report will only help other brides if they check up on them.

Did you make any payments with a credit card? If so, see if you can dispute the charge. They will temporarily reverse the charge & conduct their own investigation.

I would also check to see if your photographer is a member of any professional photographer organizations. You may want to file a complaint against them as well. While most are just a pay to play, type of thing, there are codes of conduct they we’re expected to adhere to in order to remain a member in good standing.Two of the biggest organizations are Professional Photographers of America and Wedding & Portrait Photographers International

I hope everything works out for you & that you’re able to get your photos.

Good luck!

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