Post # 1
Fiance and I found our venue, and we fell absolutely in love with it. I decided to put a deposit on the venue this past Saturday. They informed me the contract would be emailed to me the next day, Sunday. I would then be charged Monday for my deposit.
However, Monday night came around and my contract was not sent to me. However, they had gone ahead and taken the deposit, and sent the receipt for the transaction.
It is now Thursday. They JUST sent the contract. We had agreed that my budget was 14k, and my wedding package would come in at around 14k, and at no more than 15k(all inclusive venue). They assured me that they could work with this budget, taxes and vendor gratituty included. Well, contract says it is now 20k for the whole thing! This is not what we agreed on, nor is it anywhere close to the budget we worked out.
I called to attempt to get my money back. They are now refusing to give it back to me, saying that I agreed to the cost. Technically, yes, I did. But we agreed to 14k, NOT 20k.
I have NOT signed anything, the contract was not sent to me on time, and they charged my account before I could even SEE my contract. Can they do this if we didn’t have a contract signed and I had not yet seen my contract?
What do I do? It is on credit, can I dispute this charge with my credit card company?
Post # 2
Thats shady. Report it to the credit card company to contest the charges. Are there other venues you could use instead?
Post # 3
wow. Honestly I’d try contacting your credit card. Explain to them you gave your cc info with he verbal agreement you would pay 14k total but now that they have your deposit they are holding it hostage to get you to pay 20k. Your cc might be able to get it back.
also post this on BBB and Yelp and weddingwire ASAP. This is bait and switch. You may be surprised how quickly they will come around…. BBB takes bait and switch very seriously. (Call it bait and switch in all the reviews, so it’s very clear to the venue that you won’t be screwed over by them… Bait and switch is illegal, btw)
Don’t sign anything until it’s he contract you agreed to!!!!!!
Also.. I’m sure you know it now but never give out your cc info for a deposit without a contract. They get the info along with your signature.
Post # 4
file a dispute with your credit card company ASAP. and take this as a lesson learned – don’t provide anyone with your payment info before you’ve signed and returned a contract! even if they said they won’t charge you – don’t trust them. IF THEY’RE NOT PLANNING TO CHARGE YOU, THEN THEY DON’T NEED YOUR PAYMENT INFO. remember that. no payment information WITHOUT a signed contract FIRST (most contracts ask for your payment info when returning the contract. any other way is shady as fuck).
Post # 5
I would absolutely dispute the charge. That is shady as shit. They can’t point to a signed contract. Best they could do is point to the emails where you gave them payment info and said you want to book, but in those same emails they said they’d email you the contract on Sunday. The emails also specified the cost under $15k. What’s good for the goose is good for the gander.
Post # 6
Do you no longer want to use the venue? If you still want to use the place but just want the original price I would try following up with the people you spoke with to get a contract stating 14k. If this is a deal breaker for you, and you want to go with another venue then yes I would talk to the credit card company and dispute the charge.
Post # 7
- Wedding: September 2017 - Poppy Ridge Golf Course
hmm they seem a little shady I don’t think I would want to continue with this venue in your shoes even if they corrected the price. Definitely dispute the charge. Seems odd that they wouldn’t draft a contract for you detailing all expenses and stating the total prior to taking your deposit This is new to me but thats how our venue handled it. In the future if at all possible I’d advise to NEVER provide a deposit before receiving a contract to review. Hope it works out ok :/
Post # 8
OMG I would be livid! Definitely dispute the charge on your CC account. THEY are in breach of your verbal agreement here…Good luck!
Post # 9
Agree with trying to work it out and get a contract with original price quoted. Speak with whoever you originally spoke with; speak with management if necessary.
If that does not work, demand refund.
If they won’t refund, file through your credit card company and file a complaint with the better business bureau. They need to be held accountable.
As stated previously, don’t give your credit card info or any form of payment in future if you have not signed a contract.
Post # 10
Hey everyone. Just a quick update.
Apparently the confusion and charging of the venue before I saw my contract came from a booking week in which they had 10 people book and endless site tours! They apologized profusely, and offered to refund the whole amount of my deposit at any time if I would no longer like to work with them.
The owner and I worked out the price, not just down to the original discussed 14k, but she added in a free photo booth and candy bar to make up for the serious confusion this caused all of us.
I have decided to continue with my venue, as it’s just so beautiful and they have been so generous. Mistakes happen!
Post # 11
I’m glad to hear this worked out in your favor, but take it as a lesson that you don’t make payments until you have a signed contract in front of you.
Post # 12
I’m glad it worked out. Yay for free extras!