(Closed) Not sure how to handle what just happened with venue?!

posted 5 years ago in Venue
Post # 2
9519 posts
Buzzing Beekeeper

Thats shady. Report it to the credit card company to contest the charges. Are there other venues you could use instead?

Post # 3
9387 posts
Buzzing Beekeeper
  • Wedding: July 2016

View original reply
teacherwifey :  wow. Honestly I’d try contacting your credit card. Explain to them you gave your cc info with he verbal agreement you would pay 14k total but now that they have your deposit they are holding it hostage to get you to pay 20k. Your cc might be able to get it back.

also post this on BBB and Yelp and weddingwire ASAP.  This is bait and switch. You may be surprised how quickly they will come around…. BBB takes bait and switch very seriously. (Call it bait and switch in all the reviews, so it’s very clear to the venue that you won’t be screwed over by them… Bait and switch is illegal, btw)

Don’t sign anything until it’s he contract you agreed to!!!!!! 

Also.. I’m sure you know it now but never give out your cc info for a deposit without a contract. They get the info along with your signature. 

Post # 4
2501 posts
Sugar bee

View original reply
teacherwifey :  file a dispute with your credit card company ASAP. and take this as a lesson learned – don’t provide anyone with your payment info before you’ve signed and returned a contract! even if they said they won’t charge you – don’t trust them. IF THEY’RE NOT PLANNING TO CHARGE YOU, THEN THEY DON’T NEED YOUR PAYMENT INFO. remember that. no payment information WITHOUT a signed contract FIRST (most contracts ask for your payment info when returning the contract. any other way is shady as fuck).

Post # 5
1633 posts
Bumble bee
  • Wedding: September 2017

I would absolutely dispute the charge. That is shady as shit. They can’t point to a signed contract. Best they could do is point to the emails where you gave them payment info and said you want to book, but in those same emails they said they’d email you the contract on Sunday. The emails also specified the cost under $15k. What’s good for the goose is good for the gander.

Post # 6
666 posts
Busy bee
  • Wedding: September 2016

Do you no longer want to use the venue? If you still want to use the place but just want the original price I would try following up with the people you spoke with to get a contract stating 14k. If this is a deal breaker for you, and you want to go with another venue then yes I would talk to the credit card company and dispute the charge. 

Post # 7
3437 posts
Sugar bee
  • Wedding: September 2017 - Poppy Ridge Golf Course

hmm they seem a little shady I don’t think I would want to continue with this venue in your shoes even if they corrected the price. Definitely dispute the charge. Seems odd that they wouldn’t draft a contract for you detailing all expenses and stating the total prior to taking your deposit  This is new to me but thats how our venue handled it. In the future if at all possible I’d advise to NEVER provide a deposit before receiving a contract to review. Hope it works out ok :/ 

Post # 8
376 posts
Helper bee

OMG I would be livid! Definitely dispute the charge on your CC account. THEY are in breach of your verbal agreement here…Good luck!

Post # 9
744 posts
Busy bee

Agree with trying to work it out and get a contract with original price quoted. Speak with whoever you originally spoke with; speak with management if necessary.

If that does not work, demand refund. 

If they won’t refund, file through your credit card company and file a complaint with the better business bureau. They need to be held accountable. 

As stated previously, don’t give your credit card info or any form of payment in future if you have not signed a contract. 

Post # 11
14004 posts
Honey Beekeeper
  • Wedding: November 1999

I’m glad to hear this worked out in your favor, but take it as a lesson that you don’t make payments until you have a signed contract in front of you.

Post # 12
7881 posts
Bumble Beekeeper

I’m glad it worked out. Yay for free extras!

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