- Miss Chapstick
- 8 years ago
- Wedding: August 2009
Okay, so … I debated asking the hive about this, but the truth is, my husband and I just do not know what to do! So I thought at the very least, I’d throw this out there and see what you all think 🙂
So I’m a wedding vendor, and this is my first year in the business. In January when I was literally JUST starting out and had no clients, I offered my services for free to my first five clients. The first client to book with me was about an hour and a half away (one way), so I charged a very small travel fee (less than what I charge now, actually, because I learned by lesson). In my contract, I stated that in addition to the small travel fee, it was required that, if they were happy with my services, they would provide a testimonial to use on my website within 60 days of their wedding date.
On the day of the wedding, I was given a check for travel fees, so that was taken care of. Also, on the day of the wedding, they were short on some supplies, so I went to the store and purchased some extra, with permission from the couple, and the understanding that I would be reimbursed for the costs.
It’s about about four months from this wedding, and I haven’t received anything from them. I’m in a tough spot because the couple genuinely seemed very nice and appreciative. I’ve sent them about three friendly e-mails, and about two voice mails and haven’t heard anything.
I’m not so much concerned about the money I spent on supplies. It was under $100, so whatever, I’ll just take the loss and move on. But I did a LOT of set-up for this wedding, so I really want a testimonial from them since it was probably my most intricate wedding to date, and I put a lot of heart and soul into the design. Not to mention, it’s in the contract that the testimonial was their form of payment for my services.
So, hive, what would you do if you were me? Just move on? Continue to e-mail them (which will obviously start to annoy them, I’m sure)? E-mail them with a reminder that I did their wedding for free, so payment in the form of a testimonial is expected (and two months late)? I’ve never sent them a more direct e-mail yet, but I don’t want to come across as mean. Or, worst case scenario, should I assume they were not happy with my services? Yikes!