(Closed) Not sure what to do…insight/advice? (pretty long, sorry)

posted 10 years ago in Rings
Post # 3
80 posts
Worker bee
  • Wedding: December 2013 - Home

Honestly, I’m not sure what I would do. I am leaning towards your FI’s suggeston, if it’s in the budget.

Post # 4
1985 posts
Buzzing bee
  • Wedding: June 2012

If it were me I would return the ring and start over- I feel like you are going to have similar problems if you get a bigger ring from the same store.

Post # 5
415 posts
Helper bee
  • Wedding: August 2012

@kissme_cait:  Have you seen the antique filigree rings at moissanite co?  They are beautiful!  Check them out here: http://www.moissaniteco.com/filigree-rings-c-233.html

Their settings are beautiful and solid, and they value their stones as much as their settings.  

I think since you’re so unhappy with the ring, and since the stone is loose – and the details were etched out when it got sized…… You should return it. 

Post # 6
1756 posts
Buzzing bee
  • Wedding: September 2010

Customer service is really, really important to me. If a store treats me well, I’m a very loyal customer. I enjoy forming relationships with salespeople, waiters/waitresses, bartenders, etc. We treat each other well.

In your position, I would return the ring and never deal with that jeweler again. With my engagement ring, when I noticed a (really tiny) flaw in the diamond when viewed from the side, I brought it to my jeweler. (Seriously – I am the only person who ever would have seen it, but it bothered me!) My salesman was stunned that the stone had been set in a way that the flaw was visible. If possible, they always rotate the stone such that the prongs block any flaws. He took my ring right away, kept it overnight, and when I picked it up the next day, it was set perfectly and impeccably clean.

I know that starting over is unappealing. However, forming a relationship with a jeweler is really nice. At some point, you and your future husband might be shopping for more jewelry, and I suspect that you’d be much happier to give your money to a business you trust. (And I agree with jacinda10 – those moissanite rings are gorgeous!)

Post # 7
764 posts
Busy bee

I think you know what you need to do ( return the ring and go with a different jeweler). It’s not just the crappy workmanship, it’s obviously a customer service issue. That ring although pretty isn’t overly unique. I’ve seen similar on eBay and antique shops. Save yourself the drama.

Post # 8
88 posts
Worker bee
  • Wedding: August 2013

Definitely return it!  Remember, this is something that is supposed to symbolize your love for one another, you don’t want to settle for anything less!  Good luck and definitely keep us posted ๐Ÿ™‚  

Post # 9
166 posts
Blushing bee

Return it asap and go elsewhere to find a replacement.  I wouldn’t give them even 1 more chance to correct the problems that they caused.  Like others said, the design isn’t so unique that you can’t find one similar to it.

Post # 10
219 posts
Helper bee
  • Wedding: April 2012

Also, I’d suggest taking lots of pictures of your ring that you have now….you can use those to find something similar or maybe have a custom-designed ring that is very similar to it made!

Post # 12
1721 posts
Bumble bee
  • Wedding: June 2012

I would just take it back for a refund and look somewhere else.  If they can’t do quality work, I wouldn’t trust them to make a new one.

ETA: I read that wrong, I thought they were making the new one, not that it was already made.  But I would still just return it and go somewhere else because if that store has any kind of warranty, it’s voided once you take it somewhere else for sizing.

Post # 13
16 posts
  • Wedding: September 2012

Ok…I am a jeweler so I am going to give you my 2 cents here.

I am not sure how the “resized” the ring.  If it is any type of gold and they stretched it on a ring mandrel, which basically invoives putting it in a ring stick and pounding it down with a rubber mallet….it can cause a few things to happen.

#1- They bent it and never bothered to reshape it. 

#2- because of the delicate filagree they flattened that part of it by pounding it

#3- they marked /gouged the side of it and never bothered to buff it out…

All pretty shoddy work to begin with

#4- If they resized a ring in GOLD and it was going up more than 1/2 size or 1 size at the most…You should NOT, repeat NOT resize it this way. This is because gold does NOT stretch like silver. With silver you can do this…gold is way different. It can cause a weak point/crack in the ring…which you may not see…but will become a problem later. And you should NEVER resize a ring with diamonds in them…you should remove the diamonds and reset them.

The proper way to “resize” a ring that is already cast is to remove the diamond, cut the bottom of the shank, bend it apart, solder a matching gold strip and then polish, grind, polish and finish it so it is invisible to the eye…all without ruining the filagree work. 

This is hard. This is a pain in the butt. This is why they probably didnt do it this way.

What they should have done is order the ring in your proper size. Which means the original wax is your size, it is then cast, polished and set. That way if you need a tiny 1/8 or 1/4 adjustment it is very very easy to do.

What they wanted to do is sell you something that they already had in stock, instead of investing in new inventory. And then they tried to fit it to you…and I am guessing by the way the ring was mangled that it was a couple sizes different.

I would get rid of this and start all over. This ring has trouble written all over it..


Post # 14
573 posts
Busy bee
  • Wedding: October 2012

I just hate things like that, why cant it just be sinple, right? Id go with option 2 ๐Ÿ™ or 3, gl n keep us posted!

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