(Closed) NWR: Bad experience with Linksys (wireless router)

posted 8 years ago in The Lounge
Post # 3
Member
2867 posts
Sugar bee

I’ve had great success with Linksys.  In fact, one of my cat’s names is Cisco (close second was Linksys).  Cisco created Linksys Router.

I have only had to call once and they tried to get me to pay for the service but they were upfront with the two options.  The option where they talked me through without me giving them my information/not paying and it worked.  I had to reset my IP address and password.  I’m sorry the customer service representative was so crappy!  Did you get their name?  You could always look on the website for a complaint number.

Overall, linksys is one of the best routers you can purchase.  Unfortunately you were very mislead and I’m sorry for that.

Post # 4
Member
5263 posts
Bee Keeper
  • Wedding: June 2012

They did the same thing to us! One of our roommates accidentally hit some master reset and cleared all of our configurations. Because it was past the warranty, we didn’t qualify for the free customer service. We asked if we could just look it up online, and they said that they could only do it from their end. I’m not impressed at all. 

Post # 8
Member
5263 posts
Bee Keeper
  • Wedding: June 2012

@beekiss2: Yeah, it’s a shame because I really feel the router itself is great! 

 

@canthugallcats: We paid and had them fix it. It was $30, so not too terrible. Perhaps we would have just screwed it up if we tried ourselves, anyway, but we did ask if there was another way, and we were told no. It wasn’t until we told Future Father-In-Law the story that he was like, “oh, I could have told you how to do it!” 

Post # 9
Member
2867 posts
Sugar bee

Hm…I’m not justifying what they did, they should have referred you to their website for more information BEFORE making you pay.

However, more often than not people are unable to handle their computer/tech issues.  I have difficulty sometimes and I work in IT.  The service people are paying for is for Cisco customer service “hack” into your router via the IP address and reconfigure everything.  It’s not really hacking b/c you’re giving them permission but they can do it quickly and more efficiently.  It’s a common error and they’re captilazing on it.  Unfortunately, some people aren’t able to figure out how to reconfigure and so they just assumed you were one of them.  No less, it’s crappy they did that to you!

EDIT:  Luckily my Fiance is a computer engineer, he was out of state when I was working on the router so hopefully I won’t have to go through that again.  I think it’s good you know how to do it now, more than likely it’ll happen again at some point.

Post # 12
Member
2867 posts
Sugar bee

I wonder if those customer service reps get a commission on how often they can do that!  That would be my guess.  I think it’s great that you’re determined to DIY!  I think all people are capable if they tried, my future in laws only ever call for computer help :/

Post # 13
Member
5263 posts
Bee Keeper
  • Wedding: June 2012

@canthugallcats: Nope, they didn’t even offer after I told them what happened when we called! And that’s (one of) the reason(s) I’m so glad we live alone now!

Post # 14
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

Always remember that when you call tech support, you aren’t getting an “expert”, you’re just getting someone willing to do warm-body-duty. It takes zero experience to be hired as tech support.

I worked tech support in college, and I was one of the few people that actually knew what I was doing. Yes, they trained us how to fix things, and some companies even give pre-written scripts (we didn’t), but the techs themselves usually know NOTHING. On almost a daily basis when I was in tech support, I’d overhear another tech’s conversation and think “What the heck are they telling the customer?! That’s not even close to right!”A few times our network went down and half the support desk freaked out because they really had no idea how to do their job without the trouble-shooting flow-chart in front of them.

It’s best to get escalated to 2nd or 3rd level support if the 1st level is jerking you around or just being total idiots. (Or do like you did, the DIY approach!)

Post # 15
Member
14186 posts
Honey Beekeeper
  • Wedding: June 2009

My folks have Linksys and really hate it. But they live in the boonies and that’s all they can get, basically. I have the U-verse set up and it’s freakin’ amazing. I have had ZERO problems. Before i had…directTV i thnk? their system. BLew.

Post # 16
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

^ They probably have a Linksys router, but their actual internet service through a smaller locally-owned ISP. I don’t think Linksys has an ISP portion to their company.

The topic ‘NWR: Bad experience with Linksys (wireless router)’ is closed to new replies.

Find Amazing Vendors