- 6 years ago
- Wedding: September 2012
So Thurs I get my phone bill and it’s double. I’m like WHAT???? Then realize it says I never paid my Jan bill. At first I’m like stupid me! Then I get to thinking and I’m like ‘wait a minute, I know I paid it, I actually paid it 2 weeks early!’ So I get online and look at my bank statement and sure enough, I paid on Jan 2. They are saying the last payment they recieved was on Dec. 15th. So I give them a call and they say they have no record of the payment but they do show where I was online on thier website on Jan 2 so I need to give them my full CC # and they can research it. I never give my # out but I did because I wanted this resolved. They also had me email a copy of my checking acct statement showing the transaction.
As of yesterday I’d heard nothing so I call back. The girl I get says she needs my full CC # again. I told her I already gave it to someone and wasn’t doing it again. She said she did not show where the first person I talked to ever entered the info. Ok, then what was she doing with my #???? This girl says she’ll send of a request and someone will get back to me today.
Today, still no call. I email them again, still no response. I was going to call them again when I got home from work. Stop on the way home from work to get groceries and what do you know, my debit card won’t work. I go home and call my bank and my debit card’s been compromised! UGH! I don’t think it’s any coincidence this happened a few days after I gave them my #. Esp. since they’re the only person I’ve ever given the # to.
So I call Verizon again, and this time actually get someone helpful…who tells me they NEVER ask for CC #’s so that girl should not have done that. And guess what, they STILL have not found my payment.
I’m so annoyed. I pay my bill 2 weeks early and now I’m getting late charges. My bank says they can send them a notorized statment showing they’ve been paid, so I know it will get settled eventually but I am SO ANNOYED right now.
And now I have no debit card, I don’t have credit cards, and my bank is open the same hours I work so I can’t even get some cash out to use until I get my new debit card because I can’t get to the bank. So, basically I have no money until Saturday. Good thing I put gas in my car yesterday.
UGH. I’m pissed.