(Closed) NWR highlight fail – how to not get hairstylist in trouble?

posted 6 years ago in Beauty
Post # 3
Member
8738 posts
Bumble Beekeeper
  • Wedding: September 2011

Hmmm…. You should call and calmly tell them everything that’s going on with your hair color.

Tell them that you’d like it fixed, but you are also telling them so they can check their dye supply as mabye there’s been some mixups with their dye. That way you aren’t putting the blame on the stylist but you are still making your point that your hair needs to be fixed. 

Usually if you are a long standing customer, they will do whatever they can to make you happy and keep your business.

Post # 4
Member
595 posts
Busy bee

I don’t think you need to worry about getting the girl in trouble. Just call and explain the situation and say that you would like to come in and have it fixed. 

Post # 5
Member
412 posts
Helper bee
  • Wedding: September 2010

As a hairstylist I would go back and explain that she missed a chunk of your hair. They should totally fix it no questions asked. Secondly for the fading, with bright colors like purples and reds fading is the beast. Unfortunatly they are the hardest to keep in your hair and when you try to strip them out they are the hardest to get fully out. I would reccommd a color shampoo. You can Find them with pigments and when you wash your hair and they will brighten it up. I used to have the red one when my hair was red. Good luck!!

Post # 6
Member
412 posts
Helper bee
  • Wedding: September 2010

Oh p.s. People forget that hairdressers are humans. I’d rather know what I messed up and fix it than lose a client I enjoy taking care of. I also like to fix my mistakes so I won’t do the same thing again.

Post # 7
Member
1645 posts
Bumble bee
  • Wedding: May 2010

I LOVE Aveda! I think there is a lot of consistency from salon to salon, and have gone to 3 different Aveda Salons and have had good luck eith everyone there. When I moved after grad school I went to a salon I thought was Aveda, but it turned out they just sold Aveda porducts. They butchered my hair, cut layers when I didn’t want them, and I was so upset. I was interviewing for jobs and it was almost impossile for me to style my own hair. I did go back and they had the head stylist try to fix things the best she could, but my hair was already chin length, so it was hard. They also let me come back 6 weeks later when my hair grew out more and she evened it out a bit more for me. After that I never went back, and stick to real Aveda salons.

You are definitely in the right to go back and ask that they fix it. Just be professional and calm. I’m sure this isn’t the first time someone has asked for something to be corrected, and I doubt the girl will “get in trouble”. I hope it goes well!

Post # 9
Member
2263 posts
Buzzing bee
  • Wedding: June 2013

I’m sorry! 🙁 How terrible. I should think you can go in (in person may be better that way they can see it) and tell them what happened. Honestly you shouldn’t even have to pay for another job. At least not at full price. If it’s a good salon (and aveda probably has a name to live up to) they should do it again or do something differently to get your hair right this time. It’s worth a shot! 

Post # 11
Member
1572 posts
Bumble bee
  • Wedding: September 2012

I work in the industry. I would just call up your stylist and tell her your problem, she’ll probably have you come in and do a quick fix free of charge. Red is a hard color to maintain. Also, using sulfate-free or low sulfate color safe shampoos will help the color last longer. I’m not sure if Aveda is onboard with this yet, but many of the advanced dyes are ammonia free = healthier for your hair and less damaging. If your stylist was trained in school with cheaper ammonia colors and started at this new place, she may not be up to date on technique. There is an aspect of chemistry involved with dying hair and after being in the insustry for 7 years I have to say that I wouldn’t allow about 80% of the stylists out there near my head. If people actually heard the conversations I have on a daily basis with them they would be afriad too haha. 

Post # 13
Member
104 posts
Blushing bee
  • Wedding: May 2013

Right after college, I went to an Aveda School for my Cos. License and let me tell you  thier dye’s nickename is A-fade-a.  Their red is beautiful but an absolute nightmare to keep in. I have had it in my hair. Even with thier shampoo that stuff will just FALL out of your hair. If you are looking for a great product line for color treated hair try Pureology. I wouldn’t blame the stylist so much ( though she did make a mistake) as the product for the fading.

Post # 14
Member
141 posts
Blushing bee
  • Wedding: September 2010 - Angel Orensanz Foundation

@WifeofBath:  HAHAHAHAHAHAHA, I’m Aveda trained too and I worked in a salon that did Aveda and Goldwell color and for the brighter colors I *always* used Goldwell. It’s so much more intense and lasts way better than Aveda’s.

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