Post # 1
So, DH and I already made our decision on how to handle this, but I’m generally curious about what other folks would do in this situation and any potential legal implication of it:
We booked a vacation package through one of the online travel sites that offers price matching if you find a better deal on another site within a certain window of time. Turns out, I was able to do so and we were owed a $12 refund. When they finally got around to processing that refund, they refunded the wrong amount. Instead of a $12 refund, they gave us $1400, or what worked out to all but $12 of the hotel charge. It’s clearly an employee input error.
The dilemma for me is how much I need to disclose to them about this error. Can I just let it be and wait and see if they ask for it back? If I have legal or moral reasons to tell them, how hard do I have to work to let them know? Is sending an email enough? Do I need to call? At what point can I just consider that money I can spend?
Post # 2
I would let someone know. They will figure it out eventually, so I wouldnt spend it.
Post # 3
Has this money completely cleared in your account, or is it still pending? Also, I would make sure that you still have that vacation package and that they didn’t cancel the package.
Post # 4
Legally you can’t, I’m pretty sure companies have several years to claim back money in these cases.
Post # 5
I wouldn’t lose my mind trying to get it back… at some point it’s their responsibility. Do make a phone call or email to let them know. Make doubly sure you hadn’t actually been charged already and refunded the right amount. After that, ball is in their court to correct the error.
Post # 6
It has. I waited on that for a few days too, assuming they’d catch it before it actually went through and I wouldn’t have to deal with it. They also updated the invoice to the new price (which works out to flights + 12 dollars) and my confirmation codes still work for both our flights and hotel, so it seems for all intensive purposes that we’re set.
Post # 7
Notify them (preferrably by e-mail so there’s a verifiable record of what you told them), and just be aware they can most likely demand at any point that you return the overpayment–even if months go by.
Post # 8
Notify them by e-mail letting them know of the error.
Post # 9
I’d imagine they have quite some time to take the money back… I wouldn’t go and spend it. I’d send an email or call. I wouldn’t explain to them what you think their error was.. just:
“Hey, this new updated bill seems too good to be true–is it right?”
I’ve had this work out both ways on multiple occasions (3x merchendise sent twice, once a refund that was too big). Twice they’ve taken the merch back, twice they let me keep the money/cash–either because they didn’t care (merch) or they said it was no mistake (money).
Post # 10
On a finance forum I follow, I’ve seen money be reclaimed from people up to almost a year later (though that is usually from a banking error, not a website error).
I would let them know because I believe they’ll figure it out anyway and reclaim their money, but I wouldn’t call more than once or go out of my way to do it. I also wouldn’t spend that money for quite awhile.
Post # 11
I would email them, and see what they do.
I had an employer over-pay me by $150 once in college (I was only owed $150, so they double paid me). I went and told them, but they told me numerous times that their math was correct… I waited until the check was about to expire and then just cashed it. I figured I did what I could. I figured at the end of the year they would figure it out, but they never did.
Post # 12
Don’t spend it–they will catch the error eventually so you may as well address it now. And you never know, perhaps your honesty will result in some sort of travel bonus.
Post # 13
So, I shouldn’t use this as an opportunity to upgrade our flights to first class? Haha.
DH seems to think like you, that they’ll definitely notice their error at some point and ask for it back. I’d argue that the odds are actually pretty low. All of the paperwork indicates that the amount we paid is the right amount (even though we know it’s not right), and with a company of that size, I imagine that 1400 really isn’t that big of a deal.
Post # 14
- Wedding: September 2012 - Southern California
I would send an email (so it’s in writing) and leave it that. I would also be sure to keep the difference on hand just in case they do go back and re-charge you the right amount. How crazy!!
Post # 15
I would try to get the money back. Especially since a lower level worker will likely be penalized if the money doesn’t find its way back to their account. Don’t spend it. Call them up and let them know what happened.