(Closed) NWR: Refunded too much money: what to do?

posted 3 years ago in Money
  • poll: Should I tell the company about the error?

    Yes. Do everything you can to return that money since it's been wrongly credited to you.

    Send them an email letting them know, but don't worry too much about it.

    Don't do anything. Let them catch their mistake, and if they don't, that's just fine.

    Other?

  • Post # 2
    Member
    9575 posts
    Buzzing Beekeeper
    • Wedding: September 2015

    I would let someone know. They will figure it out eventually, so I wouldnt spend it.

    Post # 3
    Member
    662 posts
    Busy bee
    • Wedding: November 2016

    Has this money completely cleared in your account, or is it still pending?  Also, I would make sure that you still have that vacation package and that they didn’t cancel the package.

     

    Post # 4
    Member
    739 posts
    Busy bee

    View original reply
    larissakay :  Legally you can’t, I’m pretty sure companies have several years to claim back money in these cases. 

    Post # 5
    Member
    6933 posts
    Busy Beekeeper

    I wouldn’t lose my mind trying to get it back… at some point it’s their responsibility. Do make a phone call or email to let them know. Make doubly sure you hadn’t actually been charged already and refunded the right amount. After that, ball is in their court to correct the error. 

    Post # 7
    Member
    331 posts
    Helper bee
    • Wedding: October 2016

    Notify them (preferrably by e-mail so there’s a verifiable record of what you told them), and just be aware they can most likely demand at any point that you return the overpayment–even if months go by.

    Post # 8
    Member
    469 posts
    Helper bee
    • Wedding: September 2016

    Notify them by e-mail letting them know of the error.

    Post # 9
    Member
    9399 posts
    Buzzing Beekeeper
    • Wedding: July 2016

    I’d imagine they have quite some time to take the money back… I wouldn’t go and spend it.  I’d send an email or call.  I wouldn’t explain to them what you think their error was.. just:

    “Hey, this new updated bill seems too good to be true–is it right?”

    I’ve had this work out both ways on multiple occasions (3x merchendise sent twice, once a refund that was too big).  Twice they’ve taken the merch back, twice they let me keep the money/cash–either because they didn’t care (merch) or they said it was no mistake (money).

    Post # 10
    Member
    244 posts
    Helper bee
    • Wedding: September 2016

    On a finance forum I follow, I’ve seen money be reclaimed from people up to almost a year later (though that is usually from a banking error, not a website error). 

    I would let them know because I believe they’ll figure it out anyway and reclaim their money, but I wouldn’t call more than once or go out of my way to do it. I also wouldn’t spend that money for quite awhile. 

    Post # 11
    Member
    2624 posts
    Sugar bee
    • Wedding: September 2016

    I would email them, and see what they do.

    I had an employer over-pay me by $150 once in college (I was only owed $150, so they double paid me).  I went and told them, but they told me numerous times that their math was correct…  I waited until the check was about to expire and then just cashed it.  I figured I did what I could.  I figured at the end of the year they would figure it out, but they never did.

    Post # 12
    Member
    7787 posts
    Bumble Beekeeper

    Don’t spend it–they will catch the error eventually so you may as well address it now. And you never know, perhaps your honesty will result in some sort of travel bonus. 

    Post # 14
    Member
    2677 posts
    Sugar bee
    • Wedding: September 2012 - Southern California

    View original reply
    larissakay :  I would send an email (so it’s in writing) and leave it that. I would also be sure to keep the difference on hand just in case they do go back and re-charge you the right amount. How crazy!!

    Post # 15
    Member
    168 posts
    Blushing bee

    I would try to get the money back. Especially since a lower level worker will likely be penalized if the money doesn’t find its way back to their account. Don’t spend it. Call them up and let them know what happened. 

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